Instructional Technology News – January 21, 2022

Hello instructors,

Melissa from The Center for Instructional Technology here! I hope your semester is off to a successful and healthy start. I have a few updates to share.

New Support Portal

CIT is thrilled to share our new online support portal is now live! Members of the UA community are encouraged to use the portal to submit an instructional technology help request, report an instructional technology outage, request a third-party product’s integration with Blackboard Learn, or get instant answers to frequently asked questions. The portal is the best way to request help from CIT, as we are currently experiencing high call volumes and are unable to assist walk-in visitors at this time.

Panopto Support

Panopto offers 24/7 support for UA instructors and students. Contact Panopto directly at support@panopto.com or 855-765-2341. Answers to frequently asked questions are available on the Panopto Support website.

Instructional Technology Updates

Several CIT-supported products recently received updates. Here are a few highlights:

News from OIT

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. Submit a help request or join us at an upcoming webinar.

Want more updates from CIT? Subscribe to our news updates and follow us on Facebook, InstagramTwitter, and YouTube.

RESOLVED – Known Issue: Blackboard Learn Panopto login error

Update 01/16/2022 11 a.m.: CIT has applied a settings change to resolve this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.


CIT has learned that, in some Spring 2022 courses, users receive a login prompt when accessing the Panopto Videos tool (Course Videos in the Course Menu):

Dialog prompting UA users to sign into Panopto with their Blackboard credentials

For these users, attempts to login may be unsuccessful, leading to error messages or login “loops.”

We are working with Panopto Support to resolve the issue. In the meantime, Panopto users may create, access, and share videos through the UA Panopto site.

Panopto support is available over the holiday weekend:

Panopto 24/7 support
support@panopto.com
855-765-2341

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Known Issue: Demo Student view not available in some Blackboard Learn courses

CIT has learned that, in some Spring 2022 courses, the demo user or Student View is not functioning correctly. Instructors who receive an error or encounter other issues when attempting to access Student View or the Demo Student should email cit@ua.edu and include their myBama username and course number and section where the issue has occurred. CIT can re-enable the demo user.

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Known Issue: Panopto for Windows and Remote Recorder downloads flagged by antivirus software

Downloads of Panopto for Windows and the Remote Recorder may temporarily be flagged by antivirus software.

On January 8, 2022, Panopto renewed its code signing certificate for Panopto for Windows and the Remote Recorder. Due to this update, users may receive warnings from Windows Defender or other antivirus applications that downloaded installers are unrecognized. These warnings will disappear within a few weeks of the release as the installers become generally recognized. Please refer to this support article for additional details: Learn About Panopto’s Code Signing Certificate

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Known Issue: Blackboard Learn Partner Cloud / LTI tools

Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is being applied to UA’s Blackboard Learn on Monday, January 10 to resolve the issue. This notice will be updated once the maintenance is complete. Other components or Blackboard Learn should not be affected by this issue or the maintenance update. Contact cit@ua.edu if issues persist once the update is complete.

Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.

Known Issue: Turnitin Error Message from Grade Center

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

Workaround:
  1. Within the course, go to Control Panel > Course Tools
  2. Scroll down to Turnitin Assignments
  3. Select it to see a list of all the Assignments
  4. Select a Turnitin Assignment to access the Assignment Inbox for Turnitin
  5. From here, you will be able to view the student submissions

Instructional Technology News – January 6, 2022

Hello instructors,

Happy New Year! This is Melissa from The Center for Instructional Technology with some news and tips as we prepare for the start of the Spring 2022 semester.

Coffee and donuts event postponed

In the interest of our mutual health and wellness, the Center for Instructional Technology has decided to cancel the Coffee and Donuts event scheduled for Monday, January 10, from 8:00 a.m. to 11:00 a.m. Please contact the CIT at 205-348-3532 or cit@ua.edu or schedule a consultation with us to discuss your instructional technology needs. We hope we get to share physical space with you soon. Please mask up and stay safe!

Prepare for Spring 2022

Blackboard

Looking for your Blackboard courses? On the Courses page, you can access all of your courses. Move between past, current, and upcoming courses using the previous/upcoming arrows or select a term from the dropdown menu at the top of the page (Current Courses is selected by default). Pro tip: If you access a course frequently, you can select the “Add to your favorites” star icon to pin it to the top of your course list. No more scrolling! Select the star icon again to remove a course from your favorites when you’re finished working in it often.

Need a refresher on Blackboard basics? Visit these “Getting Started” resources.

A few more helpful Blackboard Learn tutorials:

Panopto

Using Panopto? Make sure it is connected to your course. To get started, click on the Course Videos link in the course menu of Blackboard Learn. If you receive a message that says your course is not provisioned, follow the prompts to configure your course. If you are using videos created for a previous course, be sure to copy or move those videos from the prior course’s Course Videos folder to this semester’s Course Videos folder; adjust the sharing settings so your current students can see them; or embed them in the current course. Here’s how:

Learn with CIT

CIT and our vendor partners regularly host workshops and webinars on UA’s instructional technologies and technology accessibility. Explore offerings on the UA Events Calendar, and build an event digest email to receive notice of upcoming events (Department > Center for Instructional Technology).

New ticketing system

Jira Service Management has replaced HelpSpot as CIT’s ticketing system. Users who submit tickets to CIT, Audio/Visual Solutions, and the IT Service Desk now receive new, streamlined communication from Jira. Please note that communications may appear different than previous experiences.

Important message for UA Zoom HIPAA and SARS accounts

Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or SARS-integrated Zoom account to Zoom SSO yet. If you have done so already, you should be able to edit the email associated with the HIPAA-compliant or SARS-integrated Zoom account. Please do not affiliate a non-UA email account with your HIPAA-compliant Zoom account. Additional information about Zoom and single sign-on is available on the OIT website: Log Into Zoom with SSO

News from OIT

Scheduled maintenance

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. You can reach us at cit@ua.edu or 205-348-3532. Join us at an upcoming webinar or schedule a consultation with us.

Want more updates from CIT? Subscribe to our news updates and follow us on Instagram, Facebook, Twitter, and YouTube.

Turnitin Scheduled Maintenance – January 7

From Turnitin:

Turnitin Scheduled Maintenance January 7th, 2022

Turnitin will take an 8 hour maintenance window on Jan 7 16:00 – 00:00 (Jan 8) PST, Jan 8 00:00 – 08:00 GMT, Jan 8 11:00 – 19:00 AEDT [go to https://tinyurl.com/bddeas2c for local time] with the following services being unavailable during these times:

Turnitin and TurnitinUK (including all Integrations)
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Revision Assistant
Canvas Plagiarism Framework
Integrations through LTI 1.3
Roster Sync through Turnitin.com
Feedback Studio for iOS
iThenticate
iThenticate (via API)

Real-time information about Turnitin status, as well as updates about scheduled maintenance and past incidents, is available on the Turnitin status page.

Panopto Scheduled Maintenance – January 8

From Panopto:

Scheduled Maintenance Reminder

Panopto Cloud Operations Status

Title: Panopto NA Cloud Scheduled Downtime

Planned Start: January 9, 2022 2:00AM UTC
Expected End: January 9, 2022 6:00AM UTC

Affected Infrastructure
Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
Locations: North America (NA)

Details:

On Saturday, January 8th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EST. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what’s new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/bali-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Known Issue: UA Zoom HIPAA and SARS Accounts

IMPORTANT MESSAGE FOR UA ZOOM HIPAA AND SARS ACCOUNTS:

Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or SARS-integrated Zoom account to Zoom SSO yet. If you have done so already, you should be able to edit the email associated with the HIPAA-compliant or SARS-integrated Zoom account. Please do not affiliate a non-UA email account with your HIPAA-compliant Zoom account. Additional information about Zoom and single sign-on is available on the OIT website: Log Into Zoom with SSO

Have questions?