Respondus tools help instructors create and secure exams in Blackboard.

Respondus Lockdown Browser

Respondus Lockdown Browser is a browser that locks down a testing environment within Blackboard. Students taking exams which require Lockdown Browser will not be able to access any other browser functions or applications on the computer being used until the exam is complete.

Instructors may require their students to use Respondus Lockdown Browser to lock down the testing environment within Blackboard. If an instructor requires Respondus, the software can be downloaded from the My Institution page in Blackboard or on the OIT software page. Students must install it to their Windows or Mac computer before taking the assessment. The Respondus LockDown Browser download page will automatically identify the type of computer used to access it, then provide the correct download accordingly.

NOTE: Lockdown Browser is not available for download on Chromebooks, iPhones, or Android mobile devices.

Live chat help is available within LockDown Browser when using the webcam proctoring feature (Respondus Monitor). Chat agents can assist you with pre-exam issues related to the webcam and microphone: Respondus Support Live Chat

Enabling Respondus Lockdown Browser in Blackboard
Lockdown Browser Info for Students
Lockdown Browser and Monitor Webinars from Respondus (Daily with Live Q&A)
Instructor Quick Start Guide for Monitor and Lockdown Browser
Student Quick Start Guide for Monitor and Lockdown Browser (PDF)
Respondus Support

Respondus Monitor

Respondus Monitor is an add-on feature for Lockdown Browser for non-proctored exams. Monitor uses a webcam to record student exam sessions, and acts as a powerful deterrent to cheating. It flags suspicious behavior and uses advanced data analysis to determine which exam sessions require the greatest level of attention by instructors.

Enable Respondus Monitor in Blackboard
Monitor Info for Students (Syllabus Statement)
Respondus Monitor Resources
Instructor Quick Start Guide for Monitor and Lockdown Browser
Student Quick Start Guide for Monitor and Lockdown Browser (PDF)
Lockdown Browser and Monitor Webinars from Respondus (Daily with Live Q&A)
Respondus Support
Respondus Monitor Support Live Chat

Student Troubleshooting Resources

Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues, students should use a hard wired Ethernet connection when possible, or be as close to the router or access point as possible. We also recommend restarting the computer and shutting down all other programs running on the computer. Also shut down anything else running on the network, such as gaming consoles or video streaming services. It may also help to restart the modem/router.

Common Issues:

Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)
“You have not logged in yet or your session expired”
Respondus Support
Respondus Monitor Support Live Chat
How to use Respondus Help Center to Diagnose Problems

Many library computers are equipped with Respondus LockDown Browser and web cameras. Students may reserve an appropriate computer through the UA Libraries website.


Respondus Campus-Wide

Looking for information on Respondus Campus-Wide? This test management software will help import tests from Word documents to Blackboard. This is a Windows-only software.

Respondus Test Management Tool

Have questions?