Known Issue – Third-party tools may give errors in Blackboard

Users may receive an error message when accessing third-party tools and integrations within Blackboard. Third-party tools and integrations allow you to easily access information, documents, and services outside of Blackboard Learn. Textbook publisher content is an example of a third-party tool.

Old integrations are phasing out

Some integrations are phasing out and being replaced with newer versions. If a course uses an outdated version of an integration, instructors and students may not be able to access the tool as expected. If you are unable to access a tool or integration in your Blackboard course, please contact CIT to troubleshoot this issue.

Google Chrome changes in 2024

Starting January 2024, Google will roll out changes to its Chrome browser, restricting all third-party cookies by default. In January, a random 1% of all Chrome users will receive this change, called “Tracking Protection.” The change will be rolled out to all users throughout 2024. View the workaround in the CIT Knowledge Base.

Spring 2024 Faculty Prep Days

Save the date for The Center for Instructional Technology’s 2024 Spring Faculty Prep Days on Jan. 8 & 9. Join CIT for two days of workshops and one-on-one technical and pedagogical assistance to get you ready for the Spring semester.

Register for a session Register for a one-on-one consultation

Registration is appreciated, but it is not required. Questions? Contact us at 205-348-3532 or cit@ua.edu.


Schedule of Events 

Monday, January 8 

9:00 – 10:00 AM | Teaching with Blackboard: Blackboard Learn Basics (Original) | Gordon Palmer A232

10:00 – 11:00 PM | Live polling with Microsoft Forms | Meets virtually via MS Teams

11:00 AM – 12:00 PM | Meet the New Blackboard: Blackboard Learn Ultra Demonstration and Information Session | Gordon Palmer A232

1:00 – 2:00 PM | Simple Syllabus | Virtual

Tuesday, January 9

9:00 – 10:00 AM | Meet the New Blackboard: Blackboard Learn Ultra Demonstration and Information Session | Gordon Palmer A232

10:00 – 11:00 PM | Introduction to Panopto | Meets virtually via MS Teams

10:00 – 11:00 PM | Simple Syllabus | Gordon Palmer A232

11:00 AM – 12:00 PM | Teaching with Blackboard: Blackboard Learn Basics (Original) | Gordon Palmer A232


As always, we are available Monday-Friday, 8:00-4:45 to help you. We look forward to working with you soon. 

Email – cit@ua.edu Phone – 205-348-3532 Website and Knowledge Base – http://cit.ua.edu

Known Issue – 12/15 Box Service Disruption

11:50AM – Box has announced they have identified the root cause and services are returned. Visit status.box.com/ for updates.

11AM – Box has announced a complete service disruption and has confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors and timeouts, but for the most part, services will be completely inaccessible. Visit status.box.com/ for updates.

Known Issue – 12/12 Blackboard Maintenance

In Blackboard, the Institution page may not be available during a maintenance window starting at 2:00 AM Central on Tuesday, December 12, 2023. This maintenance should last for about an hour. Users may receive a “503 Service Temporarily Unavailable” message, but they should still be able to access their courses.

Please contact the Center for Instructional Technology if you experience an error outside of the maintenance window.

An example view of the Blackboard Institution page

December 1 – Instructor News from the Center for Instructional Technology 

Hello from your colleagues in CIT! Below you’ll find resources to help with finals and grading. If you need help with instructional technology, including assistance with your exam and grading setup, please contact cit@ua.edu.  

 Resources for Exams and Grading:  

A Simpler, More Modern Blackboard is Here 

UA instructors can now explore—and teach with—Blackboard Learn Ultra Course View. 

An alternative to the traditional Blackboard Learn experience, “Ultra” offers a simple, modern, intuitive, and consistent interface across devices and a more streamlined experience for instructors and students. CIT and the Office of Teaching Innovation and Distance Education (OTIDE) have established a goal of having all courses designed and delivered in Ultra by Spring 2026. 

See Ultra for yourself and start to prepare: Request a Blackboard Ultra Practice Course  

Like what you see? Instructors of non-OTIDE courses may now teach with Ultra. Request a Blackboard Ultra Course View LIVE Course and CIT will help you determine whether Ultra meets your needs. 

Learn more about Ultra and UA’s plans: Blackboard Learn Ultra Course Pilot


Upcoming Learning Opportunities  

New to one of our instructional tech. tools? We would love to guide you step-by-step or provide tips and ideas for using it in your class. Just let us know how we can help!  

 A few workshops are highlighted below.  Keep up to date on all the training sessions at https://cit.ua.edu/workshops/ 

 

Teaching with Blackboard Sessions  

These CIT-led workshops and webinars aim to help you get started with and get the most out of Blackboard Learn, UA’s learning management system. Upcoming sessions include:  

  • Teaching with Blackboard: Blackboard Learn Basics  
    • Wednesday, December 6, 2023, 10:00 –11:00 AM – Meets in A232 Gordon Palmer Hall  
    • Thursday, December 14, 2023, 3:00 – 4:00 PM – Meets online via Microsoft Teams  
  • Teaching with Blackboard: Creating Accessible Course Content  
    • Wednesday, December 20, 2023, 10:00 – 11:00 AM – Meets online via Microsoft Teams  
  • Teaching with Blackboard: Fostering Student Engagement in Learn Original  
    • Wednesday, December 13, 2023, 2:00 – 3:00 PM – Meets in A232 Gordon Palmer Hall  

 

Register for CIT-led Teaching with Blackboard workshops and webinars.  

 

Teaching with Turnitin Sessions  

Turnitin provides tools for grading and peer review and helps deter and prevent plagiarism by checking student-submitted work against an extensive online database. Learn more in these upcoming sessions:  

  • Teaching with Turnitin: Turnitin Basics  
    • Wednesday, December 6, 2023, 2:00 – 3:00 PM – Meets in A232 Gordon Palmer Hall  
    • Thursday, December 7, 2023, 11:00 AM – 12:00 PM – Meets online via Microsoft Teams  
  • Teaching with Turnitin: Understanding Similarity Reports and Scores  
    • Thursday, December 7, 2023, 3:00 – 4:00 PM – Meets online via Microsoft Teams  
    • Wednesday, December 13, 2023, 11:00 AM – 12:00 PM – Meets in A232 Gordon Palmer Hall  

 

Register for CIT-led Teaching with Turnitin workshops and webinars.  

 

People.ua.edu Workshops 

Wednesday, December 6, 1:00 – 2:30 PM (virtual) 

Tuesday, December 12, 10:00 – 11:30 AM 

Create your professional faculty website using our easy, drag and drop web platform. In this session, you’ll learn how to add text and pictures, create column layouts, add video, audio, and hyperlinks, and add and rearrange pages. 

Register for a People.ua.edu workshop.  

 

 

Gradescope for Final Exams (partner event) 

Friday, December 1, 12:00 – 1:00 PM 

Gradescope helps instructors quickly grade and provide feedback on online and in-class assessments. This workshop, led by the Gradescope team, will offer guidance of assignments that are paper-based. They will also cover the grading and rubric-building workflow on Gradescope and walk attendees through the instructor interface for creating an assignment and student interface for viewing feedback. 

Register for the Gradescope for Finals Workshop  

 

Gradescope Bubble Sheets (partner event) 

Tuesday, December 5, 10:00 – 11:00 AM 

Gradescope helps instructors quickly grade and provide feedback on online and in-class assessments. This workshop, led by the Gradescope team, will offer guidance on using Gradescope Bubble Sheets (as a scantron replacement). You will learn how to digitally create answer keys, easily edit bubbling mistakes electronically, provide students with feedback, and return graded work electronically.   

Register for the Gradescope Bubble Sheets Webinar  

 

Simple Syllabus Overview 

Tuesday, December 5, 10:00 –  11:00 AM 

Learn how to navigate and add your Spring 2024 syllabus content to Simple Syllabus, UA’s new syllabus tool. By default, Simple Syllabus will populate section information and materials, as well as instructor information, from other UA systems, such as CourseLeaf and Banner.  

Register for the Simple Syllabus Overview Webinar  

 

Live polling with Microsoft Forms 

Thursday, December 7, 3:00 – 4:00 PM 

In this introduction to polling with Microsoft Forms workshop, users will learn how to create surveys, quizzes, and polls for both synchronous and asynchronous classes. Instructors can see and/or present real-time polls results as students respond using almost any web browser or mobile device. Results can be exported to Excel for further review. 

In this session, we’ll cover: Quiz and poll creation, sharing options, permission control, and result options.  

Register for Live polling with Microsoft Forms  

 

Build a digital portfolio and personal website 

Thursday, December 14,  2:00 – 3:00 PM 

 Join CIT as we explore tools and strategies to setup up digital portfolios and personal websites.  Learn how to easily build creative webpages and portfolios using Adobe Portfolio and Microsoft Sway to capture, edit and publish a unique website.   

Register for Build a digital portfolio and personal website.    

 

  

Digital Storytelling for the Classroom 

Thursday, December 21, 11:00 AM to 12:00 PM 

Explore tools and strategies to setup up digital storytelling assignments for your class.  Learn how to develop the steps for implementing creative webpages and portfolios in your course and of course the software and hardware tools to capture, edit and publish the final products. 

In this course we will take a look at Adobe Express Pages, Adobe Portfolio and Microsoft Sway.  

Register for the Digital Storytelling for the Classroom webinar.  

 

Turnitin New Feature – Resync Grade

Turnitin released a “Resync Grade” feature for instructors to use in the Assignment Inbox. If a student’s grade is not synced to the Grade Center, this should resolve that issue. Here are steps to find this feature:

  1. Click on the link for a Turnitin assignment.
  2. In the Assignment Inbox, select the More menu (•••).
  3. Choose the option Resync Grade.

You will see a message that states “Grade resynchronization successfully completed” at the bottom of the Assignment Inbox when it is complete. Please check the Blackboard Grade Center to confirm the sync.

If you have any problems with this process, please contact the Center for Instructional Technology for assistance.

Known Issue – Turnitin assignment issue

CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface.

Workarounds

Students have a couple of options to workaround this issue.

1. Use another browser (Firefox or Chrome).

OR

2. Turn off the “cross-site tracking” in the browser settings.

If the problem persists, please contact the Center for Instructional Technology for more troubleshooting.

Resolved – Turnitin Service Incident Nov 2

Resolved @10:00 AM: Turnitin service is restored.


CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports.

We will update this post as we receive more information, or you can track this issue’s progress at the Turnitin Status page.

November 1 Instructor News from the Center for Instructional Technology

Below, you’ll find announcements and events to assist you with teaching and learning needs. As always, email cit@ua.edu, call 205-348-3532, or stop by A203 Gordon Palmer Hall for assistance with UA’s instructional tech tools. 

 Instructional Tech Resources and Reminders 

The CIT Knowledge Base is your clearinghouse for tutorials, known issues, and best practices. The Blackboard Browser Checker and CIT’s How-To Articles can help you use instructional technology with fewer headaches and hiccoughs. 

 

New Zoom cloud recordings will also be saved to Panopto  

Beginning Oct. 27, 2023, a copy of all new Zoom sessions recorded to the cloud will automatically be saved to Panopto, UA’s media manager and lecture capture tool. Users will experience no changes to their Zoom account and will continue to have the options to store recordings on their computer or in the cloud. Sessions recorded to Zoom Cloud prior to Oct. 27 will not be affected.  

  • New Sessions Only: This automatic process only applies to new sessions recorded to Zoom Cloud.  
  • Zoom meeting hosts who save recordings to the cloud will continue to receive a view link email notification from Zoom once the session has ended.  
  • A copy of new Zoom sessions recorded to the cloud will be saved to a “Meetings Recordings” folder within a user’s “My Folder” in Panopto.  
  • Zoom cloud recordings are only saved to the Zoom cloud for a limited amount of time. Saving a copy of recordings to Panopto will ensure long term storage. 

 

Anthology Community & Idea Exchange  

We’re highlighting two opportunities to share Blackboard Learn best practices and ideas: The Anthology Community and the Anthology Idea Exchange. Anthology is the company that owns Blackboard Learn.  

Join the Anthology Community to ask and answer questions, connect with other Blackboard Learn users, engage in user groups and programs, and submit product feedback.  We encourage you to create a Community account and participate in Teaching & Learning discussions, join product or user groups, and subscribe to blogs.  

 

The Anthology Idea Exchange allows you to submit an idea and share, like, vote, and comment on ideas shared by other Anthology clients. Are you seeking solutions for attendance in larger courses? Would you like to print tests or filter and search course messages? Perhaps you have an idea of your own! Join the Teaching & Learning Idea Exchange to make your voice heard.  

 

Blackboard Learn Ultra Course Pilot 


UA instructors can now explore Blackboard Learn Ultra Course View, a simpler and more modern course experience. Learn more and request a practice or developmental course: Blackboard Learn Ultra Course Pilot 

Workflows and tools are easy to find and use in Ultra Course View. You can quickly add content to your course, check the course calendar, drop in on class discussions, access the course gradebook, send a message, take a look at your course analytics, and more. We also like Ultra’s responsive design, continuous updates, Flexible Grading, Course Activity Report, and course content search, and so much more.   

 See Ultra in action: Introduction to Blackboard Learn (Ultra Course view starts at 1:00).  

  

Tech Highlight – Hypothesis for Social Annotations 

Hypothesis is a relatively new tool to UA that can turn any piece of digital content into a collaborative learning experience. Online annotation helps to improve reading proficiency and critical thinking skills. Plus, it easily integrates into Blackboard courses assignments. Check out the great learning resources by Hypothesis and add a social annotation assignment to your course! 

 

Upcoming Learning Opportunities 

New to one of our instructional tech tools? We would love to guide you step-by-step or provide tips and ideas for using it in your class. Just let us know how we can help! 

A few workshops are highlighted below.  Keep up to date on all the training sessions at https://cit.ua.edu/workshops/ 

Teaching with Blackboard Sessions 

These CIT-led workshops and webinars aim to help you get started with and get the most out of Blackboard Learn, UA’s learning management system. Upcoming sessions include: 

  • Teaching with Blackboard: Blackboard Learn Basics 
  • Wednesday, November 1, 10:00 – 11:00am – Meets online via Microsoft Teams 
  • Thursday, November 9, 3:00 to 4:00pm – Meets in A232 Gordon Palmer Hall  
  • Teaching with Blackboard: Creating Accessible Course Content 
  • Thursday, November 16, 11:00am – 12:00pm 
  • Teaching with Blackboard: Grading and Managing the Gradebook in Learn Original 
  • Wednesday, November 1, 2:00 – 3:00pm 
  • Thursday, November 30, 3:00 – 4:00pm 
  • Teaching with Blackboard: Creating Assessments in Learn Original 
  • Thursday, November 2, 3:00 – 4:00pm 
  • Teaching with Blackboard: Fostering Student Engagement in Learn Original 
  • Wednesday, November 8, 2:00 – 3:00pm 
  • Teaching with Blackboard: Using Groups in Learn Original 
  • Wednesday, November 15, 10:00 – 11:00am 

 

Register for CIT-led Teaching with Blackboard workshops and webinars. 

 

Teaching with Turnitin Sessions 

Turnitin provides tools for grading and peer review and helps deter and prevent plagiarism by checking student-submitted work against an extensive online database. Learn more in these upcoming sessions: 

  • Teaching with Turnitin: Turnitin Basics 
  • Thursday, November 2, 11:00am – 12:00pm 
  • Teaching with Turnitin: Understanding Similarity Reports and Scores 
  • Thursday, November 9, 11:00am – 12:00pm 
  • Wednesday, November 29, 2:00 – 3:00pm 

Register for CIT-led Teaching with Turnitin workshops and webinars. 

 

Hypothesis – Social Annotation 

Hypothesis is a social annotation tool installed directly in Blackboard. Adding Hypothesis to readings in your course supports student success by placing active discussion right on top of readings, enabling students and teachers to add comments and start conversations in the margins of texts. 

 

To learn more about making reading active, visible, and social using Hypothesis, please join us in one of our upcoming workshops. Click on each link to learn more and register. 

 

Capture your Classes: Classroom Recording with Panopto 

OIT’s Audio/Visual Solutions (AVS) team for a special Panopto workshop on how to easily record lectures in the classroom using Panopto.  

  •  Thursday, November 2, 3:30 -4:30pm – College of Arts & Sciences  
  • Monday, November 6, 1:00pm – 2:00pm – College of Education 
  • Monday, November 6, 3:30 – 4:30pm – College of Communication and Information Sciences  
  • Friday, November 10, 2:00 – 3:00pm – College of Engineering  

Register for CIT-led Capture your Classroom Recording with Panopto 

 

Zoom Basics 

Tuesday, November 21 10:00 – 11:00 am 

Learn the basic features for conducting a zoom meeting including an overview of Zoom’s web portal and desktop client, how to schedule a meeting and invite others, and we’ll review the in-meeting host and participant controls. 

Register for Zoom Basics 

 

Zoom Advanced 

Wednesday, November 22 10:00 – 11:00 am  

This webinar session builds on the Zoom Basics workshop. We’ll explore how to set up recurring meetings, breakout rooms, polls, and reports. 

Register for Zoom Advanced 

  

Flip Basics  

Monday, November 13 11:00pm to 12:00am 

Explore the features inside Flip and learn how to level up the ways your scholars communicate and share their learning. 

Flip is a free app from Microsoft where educators create safe, online groups for students to express their ideas asynchronously in short video, text, and audio messages. 

Register for Flip Basics  

 

Creating and Editing Videos in Rush Webinar 

Tuesday, November 21 2:00 – 3:00pm 

Learn the essentials of creating movie presentations using images, video and audio in Adobe Rush. Develop your storytelling skills whether it be for a class project, department presentation or personal story. Register for Creating and Editing Videos in RushRegister for Creating and Editing Videos in Rush 

  

Check out more instructional technology workshops at https://cit.ua.edu/workshops/  

 

As always, we are available Monday-Friday, 8:00-4:45 to help you. We look forward to working with you soon. 

Email – cit@ua.edu Phone – 205-348-3532 Website and Knowledge Base