Issue Users may receive an error message when attempting to login to the Blackboard mobile app if they are still seeing the old mobile app login screen. The old mobile app login screen shows a “myBama username” field and a “Password” field. The error message reads “Incorrect username/password.” Solution If a user sees the old…
Issue Users may receive an error message when logging in to Blackboard. It reads, “Sign On Error! Blackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of your single sign-on and try again.” Users can choose to select the button Return to…
The Manage Blackboard Courses tool, in myBama, is getting an update to its interface. This tool allows the instructor of record to enable Blackboard for their course, if it isn’t already available, and to combine sections into super sections. The upcoming interface change makes the tool branded for UA and digitally accessible for all users.…
On May 10, 2026, the Blackboard login page changed to provide login paths for UA users and non-UA users to access their Blackboard courses. What does this mean for you? Access Blackboard via direct URL If you access Blackboard via https://ualearn.blackboard.com or the Blackboard mobile app, the login page will have a new look. Users…
The Office of Information Technology (OIT) is transitioning The University of Alabama to a new single sign-on (SSO), Okta. This effort will consolidate all university login experiences into one secure, consistent system. As part of this transition, the Blackboard login page will change to provide login paths for UA users and non-UA users to access…
This spring marked an exciting milestone for our campus—the first semester with all courses fully in Blackboard Ultra—and we’re happy to report that it went reallywell. Thanks to the flexibility, resilience, and collaboration of our instructors and students, the transition was smooth and full of great teaching moments along the way. As we wrap up the…
As we head into April, many instructors are balancing the present while preparing for what’s next. This month’s newsletter shares updates, sessions, and tools to help you streamline your workflow, enhance student engagement, and plan confidently for future courses. We hope these highlights help you finish the semester strong and feel supported along the way. Instructional Technology Education…
Update 04/13/26: Blackboard Ally has processed the majority of the backlog which should decrease the delays for course syncs & copy processes. Blackboard Support is monitoring this issue and will continue to provide updates. Issue Faculty may experience intermittent delays in the Ally processing of content added to Blackboard. This means that new content added…
Issue There is an issue with using iClicker (a third-party tool) through the Macmillan Achieve integration. Currently, faculty may experience an issue with iClicker grade columns in the Blackboard Gradebook. If a column is deleted by the instructor, that column may reappear along with duplicate iClicker grade columns. iClicker is a polling solution offered by…
Resolved The issue is resolved. Duration: Monday, March 16, 2026 ~2:00 PM until March 18, 2026. If you are still seeing the error message in your course, please contact the Center for Instructional Technology for more troubleshooting. Update 03/17/2026: Blackboard Support is still working on a resolution. We will update this post with any new…
