Resolved – Turnitin Feedback Studio Error Oct 31

Resolved @2:45 PM: Turnitin Support reports that service has been restored.


Turnitin Feedback Studio is currently experiencing an unexpected service incident.

Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.”

We will update this post as soon as we receive more information, but you can also follow the progress of this issue on the Turnitin status page.

New Zoom cloud recordings will also be saved in Panopto

Beginning Oct. 27, 2023, a copy of all new Zoom sessions recorded to the cloud will automatically be saved to Panopto, UA’s media manager and lecture capture tool. Users will experience no changes to their Zoom account and will continue to have the option to store recordings on their computer or in the cloud. Sessions recorded to Zoom Cloud prior to Oct. 27 will not be affected.

  • New Sessions Only: This automatic process only applies to new sessions recorded to Zoom Cloud.
  • Zoom meeting hosts who save recordings to the cloud will continue to receive a view link email notification from Zoom once the session has ended.
  • A copy of new Zoom sessions recorded to the cloud will be saved to a “Meetings Recordings” folder within a user’s “My Folder” in Panopto.
  • Zoom cloud recordings are only saved to the Zoom cloud for a limited amount of time. Saving a copy of recordings to Panopto will ensure long-term storage.

October 10 Instructor News from the Center for Instructional Technology

Happy Fall!  

Below, you’ll find announcements and events to assist you with teaching and learning needs. As always, email cit@ua.edu, call 205-348-3532, or stop by A203 Gordon Palmer Hall for assistance with UA’s instructional tech tools. 

 

Instructional Tech Resources and Reminders 

The CIT Knowledge Base is your clearinghouse for tutorials, known issues, and best practices.  

Getting Started with Blackboard (includes helpful links for start of semester) 

Blackboard Browser Checker 

 

Midterm grades due Wednesday, Oct 11 at 11:59 PM  

Midterm grades are required for 100- and 200- level courses. For more information, visit Grade Reporting – Registrar’s Office. If there are discrepancies between course rosters in myBama and in Blackboard Learn, contact cit@ua.edu. 

Grade Center Assistance 

Test and Exam Assistance 

Ultra Course View Pilot Continues 

Instructors interested in teaching with Ultra Course View in an upcoming academic term should submit a request via the CIT portal: Blackboard Learn Ultra LIVE Course Pilot Request. 


Upcoming Learning Opportunities 

New to one of our instructional tech. tools? We would love to guide you step-by-step or provide tips and ideas for using it in your class. Just let us know who we can help! 

 A few workshops are highlighted below.  Keep up to date on all the training sessions at https://cit.ua.edu/workshops/ 

 

Teaching with Blackboard Sessions 

These CIT-led workshops and webinars aim to help you get started with and get the most out of Blackboard Learn, UA’s learning management system. Upcoming sessions include: 

Teaching with Blackboard: Blackboard Learn Basics 

  • Wednesday, October 11, 2023, 2:00 – 3:00 PM – Meets online via Microsoft Teams 
  • Thursday, October 19, 2023, 11:00 AM – 12:00 PM – Meets in A232 Gordon Palmer Hall 
  • Wednesday, October 25, 2023, 2:00 – 3:00 PM – Meets online via Microsoft Teams 

Teaching with Blackboard: Creating Accessible Course Content 

  • Thursday, October 12, 2023, 11:00 AM – 12:00 PM – Meets online via Microsoft Teams 
  • Wednesday, October 18, 2023, 2:00 – 3:00 PM – Meets in A232 Gordon Palmer Hall 

Register for CIT-led Teaching with Blackboard workshops and webinars. 

 

Teaching with Turnitin Sessions 

Turnitin provides tools for grading and peer review and helps deter and prevent plagiarism by checking student-submitted work against an extensive online database. Learn more in these upcoming sessions: 

Teaching with Turnitin: Turnitin Basics 

  • Wednesday, October 11, 2023, 10:00 – 11:00 AM – Meets online via Microsoft Teams 
  • Thursday, October 19, 2023, 3:00 – 4:00 PM – Meets in A232 Gordon Palmer Hall 

Teaching with Turnitin: Understanding Similarity Reports and Scores 

  • Thursday, October 12, 2023, 3:00 – 4:00 PM – Meets in A232 Gordon Palmer Hall 
  • Wednesday, October 25, 2023, 10:00 – 11:00 AM – Meets online via Microsoft Teams 

Register for CIT-led Teaching with Turnitin workshops and webinars. 

 

Introduction to Panopto  

Tuesday, October 10, 2:00 – 3:00pm 

Join CIT for a webinar that covers the basics of using the lecture capture and video platform, Panopto.   

Register for introduction to Panopto  

 

 

Zoom Basics  

Tuesday, October 24, 10:00-11:00 am

In this CIT let webinar, you’ll learn the basic features for conducting a zoom meeting including an overview of Zoom’s web portal and desktop client, how to schedule a meeting and invite others, and we’ll review the in-meeting host and participant controls. 

Register for Zoom Basics 

 

Zoom Advanced 

Wednesday, October 25, 10:00-11:00 am

This webinar session builds on the Zoom Basics workshop. We’ll explore how to set up recurring meetings, breakout rooms, polls, and reports. 

Register for Zoom Advanced 

 

Build a digital portfolio and personal website 

Join CIT as we explore tools and strategies to setup up digital portfolios and personal websites.  Learn how to easily build creative webpages and portfolios using Adobe Portfolio and Microsoft Sway to capture, edit and publish a unique website. 

  • Wednesday, October 18, 11:00am – 12:00pm
  • Thursday, October 26, 9:00 -10:00am
  • Monday, October 30, 2:00 – 3:00pm

Register for Build a digital portfolio and personal website.   

Microsoft Teams meetings for virtual class sessions 

Friday, October 13, 10:00 –11:00am

Microsoft Teams is a digital hub that brings conversations, content, assignments, and apps together in one place. Learn how to use meet now and how to schedule a virtual class meeting, meeting tools, and settings to further control and manage your virtual class meetings. 

Register for Microsoft Teams meetings for virtual class sessions 

 

 

Using Adobe Portfolio in the classroom for any academic subject 

Give your students the creative tools they need to build unique student portfolios in your classroom. Join the Center for Instructional Technology for an overview of Adobe Portfolio. Learn how students can easily create and optimize an online portfolio to fit your class requirements. Adobe Portfolio enables students to quickly and simply build a website to showcase their work. No web design knowledge required. 

Register for Using Adobe Portfolio in the classroom for any academic subject session 

 

 Boosting Comprehension with Social Annotation – (Hypothesis) 

Thursday, October 19, 12:00 – 1:00 pm 

Join us for an exploration into the groundbreaking research from Nicholas Denton, senior lecturer of pharmacy education and innovation at Ohio State University. During this episode of Liquid Margins, we’ll traverse the challenges Professor Denton faced with his students, especially when confronted with intricate research-oriented texts, and their imperative need for research literacy. We’ll dive deep into the transformative influence social annotation had that not only shattered barriers of complex jargon but also created an environment where undergraduate students achieved an impressive 2x increase in graduate-level comprehension. 

Learn more and register at UA Calendar – Boosting Comprehension with Social Annotation  

 

Flip Basics  

Friday, October 20, 10:00 – 11:00am 

Explore the features inside Flip and learn how to level up the ways your scholars communicate and share their learning. 

Flip is a free app from Microsoft where educators create safe, online groups for students to express their ideas asynchronously in short video, text, and audio messages. 

Register for Flip Basics.  

 

Check out more instructional technology workshops at https://cit.ua.edu/workshops/  


As always, we are available Monday-Friday, 8:00-4:45 to help you. We look forward to working with you soon. 

Email – cit@ua.edu

Phone – 205-348-3532

Website and Knowledge Base 

September 19 Instructional Technology News

Greetings from your Center for Instructional Technology! Below, you’ll find announcements and events to assist you with teaching and learning needs. As always, email cit@ua.edu, call 205-348-3532, or stop by A203 Gordon Palmer Hall for assistance with UA’s instructional tech tools.

Fall 2023 Faculty Prep Days

Thank you to all who attended the Fall 2023 Faculty Prep Days on August 16 and 17. We had a wonderful time teaching workshops for several instructional tools as well as hearing how our faculty plan to use these tools in the classroom this fall. Below is a recap of this year’s event:

  • 38 Attendees
  • 7 colleges represented
  • 11 Instructional tech tools presented
  • 27 Professional development sessions

The recorded sessions can be viewed on our website at Faculty Prep Days.


Instructional Tech Resources and Reminders

The CIT Knowledge Base is your clearinghouse for tutorials, known issues, and best practices.

Ultra Course View Pilot Continues

Instructors interested in teaching with Ultra Course View in an upcoming academic term should submit a request via the CIT portal: Blackboard Learn Ultra LIVE Course Pilot Request.

Mediasite video services for fully online UA classes update Sept. 23

Mediasite Video Cloud, used to provide media to fully online UA classes, will be updated to the latest release during a scheduled maintenance window on September 23, between 12:01 AM and 4:00 AM CDT. Extended downtime is not expected. However, Mediasite videos may be unavailable for brief periods during this time. Questions can be directed to OTIDE tech support at techsupport@ccs.ua.edu.

Midterm Grading

Midterm grading for Fall 2023 is now available in myBama and will be open through Wednesday, Oct. 11 for the purpose of non-attendance grade reporting. Instructors are asked to report students who either never attend or stop attending class, including any online classes for which the student has never signed-in via the web or has stopped participating. To accomplish this, faculty should assign a grade of “F” (or “NC” if applicable) with a reason of “Never Attended” or “Stopped Attending” as soon as it becomes evident that the student has never attended or stopped attending class. Failing grades assigned due to “Stopped Attending” will also require the submission of a Last Attend Date.

 Visit this tutorial for step-by-step instructions to enter non-attendance grades.

Anthology Digital Teaching Symposium

Join Anthology on Nov. 2, 2023 for the seventh Digital Teaching Symposium. This annual symposium brings educators together to share and discover innovative uses of technology in an ever-changing teaching environment. At the Digital Teaching Symposium, uncover the latest strategies to help you navigate, excel, and thrive in a shifting higher education landscape.

Join online for a full day of free, peer-led virtual sessions on digital teaching strategies for the unique needs of 2023 and beyond.

More information can be found online at https://www.anthology.com/digital-teaching-symposium.

Using Hypothesis with JSTOR

Instructors at UA are now able to create Hypothesis assignments in Blackboard using documents from JSTOR’s extensive collection of texts and ebooks. Use this guide to get started using Hypothesis with JSTOR.


Upcoming Learning Opportunities

We have been hard at work putting together workshops and webinars to meet the needs of UA faculty and instructors! Select upcoming sessions are listed below, but keep up to date on all the training sessions at https://cit.ua.edu/workshops/.

Teaching with Blackboard Sessions

These CIT-led workshops and webinars aim to help you get started with and get the most out of Blackboard Learn, UA’s learning management system. Upcoming sessions include:

Teaching with Blackboard: Blackboard Learn Basics 

    • Wednesday, September 20, 2023, 10:00 – 11:00 AM – Meets online via Microsoft Teams
    • Thursday, September 28, 2023, 3:00 – 4:00 PM – Meets online via Microsoft Teams

Teaching with Blackboard: Creating Assessments in Learn Original

    •  Wednesday, September 20, 2023, 2:00 – 3:00 PM – Meets online via Microsoft Teams
    • Thursday, September 21, 2023, 3:00 – 4:00 PM – Meets in A232 Gordon Palmer Hall

Teaching with Blackboard: Fostering Student Engagement in Learn Original 

    • Wednesday, September 27, 2023, 10:00 – 11:00 AM – Meets online via Microsoft Teams
    • Thursday, September 28, 2023, 11:00 AM – 12:00 PM – Meets in A232 Gordon Palmer Hall

 Register for CIT-led Teaching with Blackboard workshops and webinars.

Teaching with Turnitin Sessions

Turnitin provides tools for grading and peer review and helps deter and prevent plagiarism by checking student-submitted work against an extensive online database. Learn more in these upcoming sessions:

Teaching with Turnitin: Turnitin Basics 

    • Thursday, September 21, 2023, 11:00 AM – 12:00 PM – Meets online via Microsoft Teams

Teaching with Turnitin: Understanding Similarity Reports and Scores 

    • Wednesday, September 27, 2023, 2:00 – 3:00 PM – Meets in A232 Gordon Palmer Hall

Register for CIT-led Teaching with Turnitin workshops and webinars.

Introduction to Panopto 

Tuesday, October 10, 2023 2pm to 3pm 

Join CIT for a webinar that covers the basics of using the lecture capture and video platform, Panopto.

Register for introduction to Panopto

Zoom Basics  

Tuesday, September 26, 10:00-11:00 am

Learn the basic features for conducting a zoom meeting including an overview of Zoom’s web portal and desktop client, how to schedule a meeting and invite others, and we’ll review the in-meeting host and participant controls.

Register for Zoom Basics

Zoom Advanced 

Wednesday, September 27, 10:00-11:00 am

This CIT instructor led session will explore Zoom features including recurring meetings, breakout rooms, polls, and reports.

Register for Zoom Advanced

People.ua.edu – Getting Started 

Friday, September 22, 10:00-11:30 am 

Tuesday, October 10, 10:00-11:30 am 

Create your professional faculty website using our easy, drag and drop web platform. In this session, you’ll learn how to add text and pictures, create column layouts, add video, audio, and hyperlinks, and add and rearrange pages. Pre-registration required at http://people.ua.edu.

Leveraging Social Annotation in the Age of AI 

Tuesday, October 3, 11:00am -12:00 pm 

The emergence of cutting-edge technologies, like ChatGPT, has sparked a critical conversation throughout the education industry. In this workshop, the Hypothesis team will show you how to leverage social annotation to encourage authentic, process-oriented engagement with your course materials. They’ll  also share best practices for using social annotation with AI writing tools and demonstrate how to set up Hypothesis-enabled readings in your LMS. Participants can expect to leave the webinar armed with concrete assignments to implement in your courses right away.

Register for Leveraging Social Annotation in the Age of AI

Social Annotation to Foster Equity and Belonging in Education 

Wednesday, September 27, 12:30-1:30 pm 

The Hypothesis team will share how instructors can implement Hypothesis social annotation into their courses in order to increase equity and belonging amongst students. Participants can expect to come away from the workshop with concrete assignment ideas for using Hypothesis social annotation with equity and belonging in mind.

Register for Social Annotation to Foster Equity and Belonging in Education

Check out more instructional technology workshops at https://cit.ua.edu/workshops/


As always, we are available Monday-Friday, 8:00-4:45 to help you. We look forward to working with you soon.

Be sure to follow CIT on Facebook, Twitter, and Instagram for news, technology tips, and more!

Email – cit@ua.edu

Phone – 205-348-3532

Website and Knowledge Base – http://cit.ua.edu

Resolved – AWS disruption affects multiple services Sep 18

Resolved: The issue with AWS was resolved on September 18, 2023 around 11:15 PM. The full details are on the Amazon Web Services status page.


CIT is aware of an issue with Amazon Web Services (AWS) that is affecting some instructional technologies. We have received reports that some cloud based tools, like Panopto and Turnitin, give sporadic error messages. Amazon Web Services is investigating and working on a solution.

We will update this post with any new information.

Known Issue – Panopto Service Disruption Sep 8

Update 9/8/23 @11:52 pm: There is still a sporadic issue with users logging in to Panopto. Panopto Support is building and testing a fix that they will deploy tonight. We will update the post when it is resolved.


CIT is aware of an unplanned Panopto service disruption. This means some users will be unable to sign-in to Panopto through Blackboard and the direct URL.

Panopto Support is investigating this issue, and we will update this post as we receive new information.

August 24 Instructor News from the Center for Instructional Technology 

Welcome to Fall 2023 from your Center for Instructional Technology! Below, you’ll find announcements and events to assist you with teaching and learning needs. As always, email cit@ua.edu, call 205-348-3532, or stop by A203 Gordon Palmer Hall for assistance with UA’s instructional tech tools. 

Simple Syllabus –Per the UA Syllabus Policy, Fall 2023 syllabi must be published by August 23. Visit UA Simple Syllabus support site for workshops, and other resources.  

  • Need help getting started with Simple Syllabus? Getting Started with Simple Syllabus 
  • Need help publishing your syllabus? Publish the syllabus 
  • Need help adding your syllabus to a course? Add a syllabus link to your Blackboard course 
  • Issues with course materials listed in Simple Syllabus? Confirm that the right texts are listed with University Supply Store, textbook@ua.edu. If the correct materials are listed with the SUPe Store, they will update in Simple overnight. Email cit@ua.edu if they do not update in Simple. 
  • Effective Fall 2023, two new optional components have been added to Simple Syllabus. Instructors may include one or both of the following on their syllabi as they deem appropriate. These optional items will not display on the syllabus if no information is entered in the respective components. 
    •  Generative AI Tools: Instructors may include a syllabus statement regarding the use of generative AI tools, such as ChatGPT. In the Help section of this syllabus component, instructors may review and select one of three suggested statements to be included on the syllabus based on their preference. These statements can be copied and pasted into the component text box.  
    • Controversial Topics: Instructors may also include a statement in the syllabus if they believe there are topics in the course which may be considered controversial. The sample statement listed in the Help section of this component may be copied and pasted into the component text box. 

 


Changes to Third-Party Integrations in Blackboard Learn 

Several publisher and other third party tools have a new method of working within Blackboard Learn and may have slightly different steps. We have worked closely with each vendor to document any changes in the workflow or appearance of these tools. Instructors may also be contacted by textbook providers if adjustments are needed to the steps instructors must follow to use these digital resources in Blackboard Learn. 

Stay up to date as we make these changes by subscribing to the CIT Announcements page. 


Collaborate End of Use 

Class Collaborate was removed from Blackboard Learn on Aug 10. UA departments using Class Collaborate OUTSIDE of Blackboard may still access Class Collaborate until Sept 30. CIT suggests instructors use Zoom or Teams for synchronous class meetings and Panopto for lecture capture. 

Using MS Teams and Zoom conferencing for online sessions in your courses 


Instructional Tech Resources and Reminders 

The CIT Knowledge Base is your clearinghouse for tutorials, known issues, and best practices.  

Getting Started with Blackboard (includes helpful links for start of semester) 

Blackboard Browser Checker 


Ultra Course View Pilot Continues 

Instructors interested in teaching with Ultra Course View in an upcoming academic term should submit a request via the CIT portal: Blackboard Learn Ultra LIVE Course Pilot Request. 


Upcoming Learning Opportunities 

We have been hard at work putting together workshops and webinars to meet the needs of UA faculty and instructors! Select upcoming sessions are listed below, but keep up to date on all the training sessions at https://cit.ua.edu/workshops/ 

Teaching with Blackboard Sessions

These CIT-led workshops and webinars aim to help you get started with and get the most out of Blackboard Learn, UA’s learning management system. Upcoming sessions include:

  • Teaching with Blackboard: Blackboard Learn Basics 
    • Thursday, August 31, 2023, 3:00 – 4:00 pm – Meets in A232 Gordon Palmer Hall
    • Wednesday, September 6, 2023, 2:00 – 3:00 pm – Meets in A232 Gordon Palmer Hall
    • Thursday, September 14, 2023, 11:00 am – 12:00 pm – Meets in A232 Gordon Palmer Hall
  • Teaching with Blackboard: Grading and Managing the Gradebook 
    • Wednesday, September 13, 2023, 10:00 – 11:00 am – Meets online via Microsoft Teams
    • Thursday, September 14, 2023, 3:00 – 4:00 pm – Meets in A232 Gordon Palmer Hall

Register for CIT-led Teaching with Blackboard workshops and webinars.


Teaching with Turnitin Sessions

Turnitin provides tools for grading and peer review and helps deter and prevent plagiarism by checking student-submitted work against an extensive online database. Learn more in these upcoming sessions:

  • Teaching with Turnitin: Turnitin Basics 
    • Thursday, August 31, 2023, 11:00 am – 12:00 pm – Meets online via Microsoft Teams
    • Wednesday, September 13, 2023, 2:00 – 3:00 pm – Meets in A232 Gordon Palmer Hall
  • Teaching with Turnitin: Understanding Similarity Reports and Scores 
    • Thursday, September 7, 2023, 11:00 am – 12:00 pm – Meets online via Microsoft Teams

Register for CIT-led Teaching with Turnitin workshops and webinars.

Adobe Professional Faculty Training

These training opportunities, led by Adobe experts, are provided exclusively to UA instructors.

  • Student Research Journals Workshop
    • Thursday, August 31, 10:00 – 11:00 am (virtual only) – Discover 10 simple steps to create research journals, digital papers, reports and presentations. Learners explore options to create and share their work as an Adobe Creative Cloud Express web page instead of using a word processor or slide deck. 90-minute session.
  • Create visuals in Express and Illustrator
    • Friday, September 8, 2023, 11:00 am – 12:30 pm (in person + virtual) – This workshop is a excellent professional development solution to help faculty enhance their students’ communication skills with Adobe Express and Illustrator. We’ll share ideas and resources for infusing creative thinking, communication, collaboration and project-based learning into your classes, and show you how your students can quickly and easily transform essays, student writing, lab reports, posters, worksheets, presentations, and other common classroom projects into creative digital images, dynamic web pages, infographics, videos, posters, visual reports and more. Participants will leave with ready-to-use resources and ideas for the classroom.

Register for Adobe sessions

Simple Syllabus 

Multiple dates in August offered both in-person (Gordon Palmer, A232) and virtually

In this one-hour session of UA’s new syllabus platform, Simple Syllabus, we’ll cover:

  • How to access Simple Syllabus
  • How to navigate and edit the syllabus
  • UA statements included on the syllabus
  • Required items to be completed by the instructor
  • How to add items to the syllabus
  • How to save and submit the syllabus
  • How to access the syllabus from Blackboard Learn.

Register for an upcoming session

Flip Basics  

Explore the features inside Flip, UA’s video discussion tool, and learn how to level up the ways your scholars communicate and share their learning.

Wednesday, September 6, 10:00 – 11:00 am 

Zoom Basics  

Learn the basic features for conducting a zoom meeting including an overview of Zoom’s web portal and desktop client, how to schedule a meeting and invite others, and we’ll review the in-meeting host and participant controls.

Monday, August 28, 10:00 – 11:00 am 

Zoom Advanced 

This CIT instructor led session will explore Zoom features including recurring meetings, breakout rooms, polls, and reports.

Tuesday, August 29, 10:00 – 11:00 am 

Introduction to Panopto 

Join CIT for a webinar that covers the basics of using the lecture capture and video platform, Panopto.  This webinar is designed for new users and beginners who would like to learn how to use the Panopto interface and recording features.

Tuesday, August 29, 1:00 – 2:00 pm 

Monday, September 11, 10:00 – 11:00 am 

Doing more with Panopto  

Join CIT for a webinar that covers features that extend beyond the introductory Panopto class.

Tuesday, September 5, 1:00 – 2pm

Tuesday, September 19, 10:00 – 11:00 am 

Hypothesis: Annotation Starter Assignments  

This 30-minute workshop is ideal for instructors who are interested in using social annotation in their courses but aren’t exactly sure how to provide guidance to students. The Hypothesis team will review ideas for annotation starter assignments and provide you with ready-to-use instructions for a variety of disciplines and modalities. It doesn’t matter if you’re teaching humanities, business, STEM, or the health professions, or if you’re teaching face-to-face or online — you’ll get strategies from this workshop that you can add immediately to an assignment in your course.

Thursday, August 31, 12:00 – 12:30 pm 

Hypothesis – Activating Annotation in Blackboard   

The Hypothesis team will share how teachers are using annotation-powered reading to help students develop foundational academic skills like deep reading and persuasive writing.

Thursday, September 7, 2:00-2:30 pm 

Annotate Your Syllabus with Hypothesis   

Asking your class to annotate the syllabus allows you to introduce students to social annotation in a low-stakes way. Even better, you’re providing them with an opportunity to engage with the syllabus, to share ideas and to ask questions about the course in a way that sets the tone for engagement throughout the term. In this workshop, the Hypothesis team will review ideas and guidance for the collaborative syllabus annotation assignment.

Tuesday, September 12, 12:00-1:00 pm 

Microsoft Teams meetings for virtual class sessions 

Learn how to use “meet now” and how to schedule a virtual class meeting, explore meeting tools, and examine settings to further control and manage your virtual class meetings.

Thursday, September 7, 3:00 – 4:00 pm 

People.ua.edu – Getting Started   

Create your professional faculty website using our easy drag-and-drop web platform. In this session, you’ll learn how to add text and pictures, create column layouts, add video, audio, and hyperlinks, and add and rearrange pages.

Pre-registration required at http://people.ua.edu.

 

Check out more instructional technology workshops at https://cit.ua.edu/workshops/  


 

As always, we are available Monday-Friday, 8:00-4:45 to help you. We look forward to working with you soon. 

Email – cit@ua.edu Phone – 205-348-3532 Website and Knowledge Base – http://cit.ua.edu 

Resolved – Accessing Simple Syllabus

Resolved 8/23: This issue should be resolved. If you still have issues with accessing syllabi, please contact us through our support portal.


Update 10:00 AM: Simple Syllabus is aware of intermittent connectivity issues. Their team is working to resolve this issue.


CIT is aware of issues accessing syllabi via Simple Syllabus. We are working on a resolution and will update this post with any new information.

Known Issue – UA Online Video Maintenance Aug 26

Important: This message is for UA Online courses only

Mediasite (video platform) will have a scheduled maintenance on Saturday, August 26, 2023 between 12:01 AM and 4:00 AM CDT. Sonic Foundry, the parent company of Mediasite, will be updating Mediasite Video Cloud to the latest release during this maintenance window. Extended downtime is not expected. However, your site may be unavailable for brief periods during this time.

For more information, please contact the UA Online Technical Support Team.