Category: Known Issues

Known Issue – 12/12 Blackboard Maintenance

In Blackboard, the Institution page may not be available during a maintenance window starting at 2:00 AM Central on Tuesday, December 12, 2023. This maintenance should last for about an hour. Users may receive a “503 Service Temporarily Unavailable” message, but they should still be able to access their courses.

Please contact the Center for Instructional Technology if you experience an error outside of the maintenance window.

An example view of the Blackboard Institution page

Known Issue – Turnitin assignment issue

CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface.


Students have a couple of options to workaround this issue.

1. Use another browser (Firefox or Chrome).


2. Turn off the “cross-site tracking” in the browser settings.

If the problem persists, please contact the Center for Instructional Technology for more troubleshooting.

Resolved – Turnitin Service Incident Nov 2

Resolved @10:00 AM: Turnitin service is restored.

CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports.

We will update this post as we receive more information, or you can track this issue’s progress at the Turnitin Status page.

Resolved – Turnitin Feedback Studio Error Oct 31

Resolved @2:45 PM: Turnitin Support reports that service has been restored.

Turnitin Feedback Studio is currently experiencing an unexpected service incident.

Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.”

We will update this post as soon as we receive more information, but you can also follow the progress of this issue on the Turnitin status page.

Resolved – AWS disruption affects multiple services Sep 18

Resolved: The issue with AWS was resolved on September 18, 2023 around 11:15 PM. The full details are on the Amazon Web Services status page.

CIT is aware of an issue with Amazon Web Services (AWS) that is affecting some instructional technologies. We have received reports that some cloud based tools, like Panopto and Turnitin, give sporadic error messages. Amazon Web Services is investigating and working on a solution.

We will update this post with any new information.

Known Issue – Panopto Service Disruption Sep 8

Update 9/8/23 @11:52 pm: There is still a sporadic issue with users logging in to Panopto. Panopto Support is building and testing a fix that they will deploy tonight. We will update the post when it is resolved.

CIT is aware of an unplanned Panopto service disruption. This means some users will be unable to sign-in to Panopto through Blackboard and the direct URL.

Panopto Support is investigating this issue, and we will update this post as we receive new information.

Resolved – Accessing Simple Syllabus

Resolved 8/23: This issue should be resolved. If you still have issues with accessing syllabi, please contact us through our support portal.

Update 10:00 AM: Simple Syllabus is aware of intermittent connectivity issues. Their team is working to resolve this issue.

CIT is aware of issues accessing syllabi via Simple Syllabus. We are working on a resolution and will update this post with any new information.

Known Issue – UA Online Video Maintenance Aug 26

Important: This message is for UA Online courses only

Mediasite (video platform) will have a scheduled maintenance on Saturday, August 26, 2023 between 12:01 AM and 4:00 AM CDT. Sonic Foundry, the parent company of Mediasite, will be updating Mediasite Video Cloud to the latest release during this maintenance window. Extended downtime is not expected. However, your site may be unavailable for brief periods during this time.

For more information, please contact the UA Online Technical Support Team.