Category: Known Issues

Missing Blackboard Courses

Some users are not able to see their Spring 2021 Blackboard Learn courses. The issue has been identified and is being repaired. Please contact CIT if Spring 2021 courses in which you are enrolled are not listed in your Blackboard Learn course list: cit@ua.edu or 205-348-3532

12/9 – Resolved: Turnitin Performance Degradation

Turnitin is currently experiencing an unexpected service degradation. During this time, you may find that you are unable to view submissions and/or Similarity Reports.  If you would like to track Turnitin’s progress in resolving this issue, please visit the Turnitin status page at https://turnitin.statuspage.io.

Resolved 12/9, 6:00 pm CST – Degradation was encountered between 9am – 1:30pm CST.

Tests do not display properly in Blackboard app version 5.8 on iOS devices

In Blackboard app version 5.8 on iOS devices, the question text in tests is repeated every few questions resulting in duplicated questions and mis-matched answer choices. This issue was resolved in Blackboard app version 5.8.1 (iOS only), which was released on October 26, 2020. Update your Blackboard app if using an iOS device to avoid this issue. CIT recommends taking high-stakes tests on wired, non-mobile devices for best performance.

Honorlock Browser Extension Causes Error – Update Required

Students who have used the Honorlock Chrome browser extension for test proctoring at other colleges or universities may receive an error message when taking tests in Blackboard. These users should uninstall the Honorlock extension to avoid this issue. If the extension is still needed, reinstall to get the updated version which does not cause this issue.

How to uninstall Chrome browser extensions
Honorlock Support

Resolved: Turnitin Outage – Oct. 20

Update 10/20 10:47 am, Turnitin believes the issue to be resolved. Users may experience slowness while using the service as the system recovers.


Turnitin is currently investigating and working to resolve a major outage. This known issue will be updated when the issue is resolved.

For more information, visit the Turnitin Status Page.

Respondus Lockdown Browser – Connectivity Troubleshooting for Students

Trouble shooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages:

“Forget” non-Eduroam networks

How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac
How to forget a Wi-Fi network on your Windows 10 PC

Disable MAC Randomization in Windows 10

Some versions of Windows 10 have a feature that randomizes the MAC address for different WiFi connections. When using Respondus Lockdown Browser, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for ‘use random MAC address’ it is likely that your version of Windows 10 does not have this feature.

  • Select the ‘Start’ button in the bottom left corner of the screen
  • Select the gear icon to go to ‘Settings’
  • Select ‘Network and Internet’
  • Select ‘Wifi’
  • Set ‘Use random hardware addresses’ to ‘Off’

Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues, students should use a hard wired Ethernet connection when possible, or be as close to the router or access point as possible. We also recommend restarting the computer and shutting down all other programs running on the computer. Also shut down anything else running on the network, such as gaming consoles or video streaming services. It may also help to restart the modem/router.

Other Common Issues:

Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)
Respondus Support

Many library computers are equipped with Respondus LockDown Browser and web cameras. Students may reserve an appropriate computer through the UA Libraries website.

Unable to join Blackboard Collaborate Ultra sessions using Chrome Version 79 or Lower – Chromebook

Chromebook devices that are unable to update the Google Chrome browser to version 79 or higher will be presented with an error when attempting to join a Blackboard Collaborate Ultra session using the Google Chrome browser. The user will be unable to join the session and the error will reference the version of Google Chrome installed on the device.

Resolution/Workaround:

First, make sure that you are indeed unable to update to a more recent version of Chrome. Chrome Update Instructions
If you are unable to update, impacted users may still be able to join Blackboard Collaborate Ultra sessions from their Chromebook device by using an alternate browser.

Chromebook devices that support installing and running apps from the Google Play Store can install one of the following for use with Blackboard Collaborate Ultra:

  • Microsoft Edge
  • Mozilla Firefox (requires a touch-screen device)

Blackboard Learn course list not loading in myBama

Update 3:20pm – Issue resolved. Load balancer restarted and service resumed.


For some users, the Blackboard Learn course list in myBama is not loading courses. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using myBama credentials.

Respondus Lockdown Browser not compatible with Window 10 S – Surface Pro

Windows 10S is not a compatible operating system with LockDown Browser, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10 S Mode isn’t on the roadmap for LockDown Browser. Full Respondus Support Article

Compatible Operating Systems

Windows: 10, 8, 7. Windows 10S is not a compatible operating system.
Mac: macOS 10.12 to 10.15
iOS: 11.0+ (iPad only).

Blackboard Redirects to Panopto in Safari

When using Safari, Blackboard pages with embedded Panopto content may redirect to the Panopto login page, preventing access to the Blackboard course. To avoid this, click on Safari in the tool bar > click on Preferences > select Privacy. Uncheck the box that says Website Tracking: Prevent cross-site tracking.