Resolved The issue has been resolved. Duration: Monday, September 21, 2026 from 10:42 AM – 11:38 PM. If you are still experiencing an error message when accessing the the Attendance tool, please contact the Center for Instructional Technology for more troubleshooting. Issue Instructors may see an error message when accessing the Attendance tool in Blackboard.…
Resolved The Cengage MindTap service disruption is resolved. Duration: Monday August 31, 2026 from 12:05 PM – 1:00 PM If you are still experiencing any issues with Cengage MindTap, a third-party tool, please contact the Center for Instructional Technology for more troubleshooting. Update MindTap is experiencing an unexpected service disruption. It is unlikely you will…
Issue Blackboard Support has identified a Known Issue where users are unable to access their draft responses in a Discussion thread. If a user saves their Discussion post or Discussion reply as a draft it is no longer accessible to them if they come back to edit and submit it to the Discussion thread. Workaround…
Issue Users may receive an error message when attempting to login to the Blackboard mobile app if they are still seeing the old mobile app login screen. The old mobile app login screen shows a “myBama username” field and a “Password” field. The error message reads “Incorrect username/password.” Solution If a user sees a Blackboard…
Update Blackboard’s next update has been rescheduled to Saturday, August 8, 2026. The update includes a new Gradebook interface, a new Groups interface for instructors, and new capabilities in the Course Content area. These new features are highlighted in a previous CIT News update. Support CIT has updated how-to guides in the Instructional Technology Knowledge…
Issue In Panopto, the Create button now sits right next to your account icon. This is purely a visual change to better save space and give Panopto a cleaner, more modern look. Support If you have any questions, please contact the Center for Instructional Technology.
Update As a security best practice, Gradescope will release session timeout, which automatically logs out users after 25 minutes of inactivity. When a session has been idle for 20 minutes, there will be a warning that the session will expire with a 5-minute countdown. The new session timeout feature is expected to go live in the coming…
Issue Blackboard has a scheduled infrastructure maintenance for the University of Alabama’s Blackboard site. UA’s Blackboard site will be unavailable to all users for approximately 2 hours. Blackboard is modernizing the infrastructure that supports Blackboard LMS to improve security, reliability, and long‑term scalability. The upgraded infrastructure is designed to standardize environments globally, meet higher security…
Update As of July 6, 2026, Perusall no longer includes free access to their platform. Perusall users may have received an email from Perusall around June 15 regarding this change. This update applies to all Perusall courses, whether they use a textbook or instructor-uploaded materials such as articles, book chapters, and assigned readings. Going forward, all instructors using Perusall need to contact the Supply Store so access…
Issue Users may receive an error message when attempting to login to the Blackboard mobile app if they are still seeing the old mobile app login screen. The old mobile app login screen shows a “myBama username” field and a “Password” field. The error message reads “Incorrect username/password.” Solution If a user sees the old…
