Category: Known Issues

RESOLVED – Known Issue: Blackboard Learn Panopto login error

Update 01/16/2022 11 a.m.: CIT has applied a settings change to resolve this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.


CIT has learned that, in some Spring 2022 courses, users receive a login prompt when accessing the Panopto Videos tool (Course Videos in the Course Menu):

Dialog prompting UA users to sign into Panopto with their Blackboard credentials

For these users, attempts to login may be unsuccessful, leading to error messages or login “loops.”

We are working with Panopto Support to resolve the issue. In the meantime, Panopto users may create, access, and share videos through the UA Panopto site.

Panopto support is available over the holiday weekend:

Panopto 24/7 support
support@panopto.com
855-765-2341

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Known Issue: Demo Student view not available in some Blackboard Learn courses

CIT has learned that, in some Spring 2022 courses, the demo user or Student View is not functioning correctly. Instructors who receive an error or encounter other issues when attempting to access Student View or the Demo Student should email cit@ua.edu and include their myBama username and course number and section where the issue has occurred. CIT can re-enable the demo user.

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Known Issue: Panopto for Windows and Remote Recorder downloads flagged by antivirus software

Downloads of Panopto for Windows and the Remote Recorder may temporarily be flagged by antivirus software.

On January 8, 2022, Panopto renewed its code signing certificate for Panopto for Windows and the Remote Recorder. Due to this update, users may receive warnings from Windows Defender or other antivirus applications that downloaded installers are unrecognized. These warnings will disappear within a few weeks of the release as the installers become generally recognized. Please refer to this support article for additional details: Learn About Panopto’s Code Signing Certificate

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Known Issue: Blackboard Learn Partner Cloud / LTI tools

Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is being applied to UA’s Blackboard Learn on Monday, January 10 to resolve the issue. This notice will be updated once the maintenance is complete. Other components or Blackboard Learn should not be affected by this issue or the maintenance update. Contact cit@ua.edu if issues persist once the update is complete.

Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.

Known Issue: Turnitin Error Message from Grade Center

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

Workaround:
  1. Within the course, go to Control Panel > Course Tools
  2. Scroll down to Turnitin Assignments
  3. Select it to see a list of all the Assignments
  4. Select a Turnitin Assignment to access the Assignment Inbox for Turnitin
  5. From here, you will be able to view the student submissions

Known Issue: UA Zoom HIPAA and SARS Accounts

IMPORTANT MESSAGE FOR UA ZOOM HIPAA AND SARS ACCOUNTS:

Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or SARS-integrated Zoom account to Zoom SSO yet. If you have done so already, you should be able to edit the email associated with the HIPAA-compliant or SARS-integrated Zoom account. Please do not affiliate a non-UA email account with your HIPAA-compliant Zoom account. Additional information about Zoom and single sign-on is available on the OIT website: Log Into Zoom with SSO

RESOLVED – Known Issue: Amazon Web Services (AWS) Outage

Update 12/8 2:05 PM: Panopto issues are resolved.


Update 12/8 8:03 AM: Amazon implemented a mitigation that returned services to an operational status at approximately 6:35pm. Previously reported issues with the Respondus Lockdown Browser dashboard should be resolved.

Panopto continues to experience errors this morning. Visit the Panopto status page for updates.


Update, 12/7 4:04 PM: Amazon Web Services (AWS) has issued a fix. They are continuing to closely monitor the situation and expect to continue to make progress towards full recovery. We do not have an ETA for full recovery at this time.


CIT is aware of an issue with Amazon Web Services (AWS) that is affecting multiple features and tools in Blackboard, including the Respondus Lockdown Browser dashboard and Panopto. This issue may begin to affect other features/tools.

Known Issue: Finding Courses in Blackboard Learn Course List

As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course list and select the semester from the dropdown menu. If any courses do not appear in their assigned semester, please email cit@ua.edu with the course information.

Courses that are not in the current semester may appear as private. This is the same as unavailable; instructors still have access to private courses but students do not. Instructors can make their course available:

  1. In the Course Menu under Course Management, click Customization.
  2. Click Properties.
  3. Choose Continuous or select dates under Set Course Duration.
  4. Click Submit.

Known Issue: Course List Issue in Blackboard

As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.

Have questions?