Category: Known Issues

Known Issue: Blackboard invalid grade error message

Instructors submitting final grades by importing grades from Blackboard may receive the error message “You have selected an invalid grade. Please contact the registrar.”
If this error message is encountered, try this possible workaround:
  1. Change any F, W, or I grades to “none” by utilizing the dropdown menus next to those students.
  2. Click Submit.
  3. This should submit most of the grades (A-D).
  4. Manually enter the grades that are assigned “none” and submit again.
Otherwise, grades must be entered manually rather than being imported from Blackboard (see University Registrar: How do I assign midterm and final grades?).

RESOLVED – Known Issue: Some Spring 2022 Blackboard Learn courses missing from user course list

Update 5/3/2022 8:49 a.m.: This issue has been resolved.

About 30 fully online UA Online courses had end dates erroneously indicated as April 29, denying access to enrolled students and limiting visibility for instructors. The courses have now been made available. Anyone still unable to access Spring 2022 courses should email cit@ua.edu.


Some users have reported that certain Spring 2022 courses are no longer available in Blackboard Learn. Please report to cit@ua.edu any courses that should be available and no longer are listed or are denying access. CIT is investigating the issue. This announcement will be updated when more information is available.

Known Issue: Learn SaaS 3900.37.0 Update Problems

Today’s (4/21/22) update to Blackboard Learn may have caused issues with certain features and integrations. If you experience unexpected outcomes or error messages in Blackboard, please report to cit@ua.edu. Include a screenshot and steps to replicate for the quickest resolution.

RESOLVED – Known Issue: Pearson links broken in Blackboard

Update 4/21/22 4:15: This issue has been resolved.

Pearson tools are currently unavailable through Blackboard Learn. Links to Pearson (MyLabs, etc) assignments redirect to Blackboard Learn institution page or are otherwise broken. We are working with our vender support teams to resolve this issue as soon as possible.

This article will be updated with any further information.

Known Issue: Lastpass and Blackboard Test Options

The LastPass browser extension may incorrectly autofill fields and generate passwords when editing Test Options in Blackboard Learn. LastPass suggests editing settings for Blackboard in your LastPass vault if you encounter this issue:
  1. Go to lastpass.com and log in.
  2. Go to Passwords
  3. Hover over Blackboard tile and click wrench icon to edit settings
  4. Click Advanced Settings to expand
  5. Check box for Disable Autofill

RESOLVED – Known Issue: Blackboard Ally Degraded Performance

Update 02/18/2022 10 a.m.: Blackboard has resolved this issue.


CIT has learned that Blackboard is monitoring an issue with Blackboard Ally for LMS that was preventing the processing of new content added to Learn courses. The issue has been addressed, but delays may continue until February 4.

From Blackboard:

Ally – US-EAST-1 – Degraded Performance
Monitoring – Processing of new content has been restored with some delays. We anticipate these queued items to be processed by February 4th, 2022.
Feb 210:55 EST
Identified – Processing of new content has been restored with some delays. Our teams continue to work on restoring services to normal operations.
Feb 117:05 EST
Investigating – We are currently investigating an issue with Ally in the Americas (excluding Canada) that is preventing the processing of new content added to Learn courses. All other Ally capabilities remain functional. Please follow status.blackboard.com for updates.
Feb 114:22 EST

Blackboard Incident Report: Ally – US-EAST-1 – Degraded Performance

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

RESOLVED – Known Issue: Student Viewing Turnitin Submission Error

Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.

Students may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from My Grades. Until this issue is resolved, papers can be viewed from the assignment link.
Workaround:
  1. Navigate to the Turnitin assignment in your Blackboard course.
  2. Click on the View/Complete link.
  3. In the Turnitin interface, click the View button next to your submission.
This allows students to view their submission and any instructor feedback.

RESOLVED – Known Issue: Blackboard Learn Panopto login error

Update 01/16/2022 11 a.m.: CIT has applied a settings change to resolve this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.


CIT has learned that, in some Spring 2022 courses, users receive a login prompt when accessing the Panopto Videos tool (Course Videos in the Course Menu):

Dialog prompting UA users to sign into Panopto with their Blackboard credentials

For these users, attempts to login may be unsuccessful, leading to error messages or login “loops.”

We are working with Panopto Support to resolve the issue. In the meantime, Panopto users may create, access, and share videos through the UA Panopto site.

Panopto support is available over the holiday weekend:

Panopto 24/7 support
support@panopto.com
855-765-2341

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

RESOLVED – Known Issue: Demo Student view not available in some Blackboard Learn courses

Update 01/27/2022 12:15 p.m.: Demo Student users have been enabled across UA’s Blackboard Learn production environment (ualearn.blackboard.com).


CIT has learned that, in some Spring 2022 courses, the demo user or Student View is not functioning correctly. Instructors who receive an error or encounter other issues when attempting to access Student View or the Demo Student should email cit@ua.edu and include their myBama username and course number and section where the issue has occurred. CIT can re-enable the demo user.

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Known Issue: Panopto for Windows and Remote Recorder downloads flagged by antivirus software

Downloads of Panopto for Windows and the Remote Recorder may temporarily be flagged by antivirus software.

On January 8, 2022, Panopto renewed its code signing certificate for Panopto for Windows and the Remote Recorder. Due to this update, users may receive warnings from Windows Defender or other antivirus applications that downloaded installers are unrecognized. These warnings will disappear within a few weeks of the release as the installers become generally recognized. Please refer to this support article for additional details: Learn About Panopto’s Code Signing Certificate

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.