Category: Known Issues

Final Grade Import Quirk – blank grade may prevent import

If you set up a Final column in your Blackboard Learn grade center and some or all of your grades do not import to myBama using the Import Grades from Blackboard button, make sure all students in your Blackboard grade center have an assigned grade.

This grade may be entered manually if it is a W, I, etc. A missing grade may prevent the import from loading grades properly.

Unavailable assignments/tests do not show in My Grades on Blackboard Mobile App

When accessing My Grades as a student in the Blackboard app, assignments, tests, discussion boards, etc will not show if they are made unavailable.The points awarded for the Test still count toward the student’s total grade.

When accessing My Grades from a web browser, the student can view their grade, attempt, and written feedback from the instructor for all graded items.

UPDATE: This issue will be resolved in the next mBaaS update, which is targeted to be released to production on 4/21/21.  mBaaS fixes do not require any action by end-users or system administrators.  The result of this fix will be that the scores for unavailable Tests will be visible in the Blackboard app.  Students will still be unable to tap on the Test item, which prevents them from viewing their attempt and instructor feedback.

Important Respondus Monitor Announcement

Dear colleagues,
Due to concerns with Respondus Monitor’s facial detection functions, Respondus has disabled those functions for all UA users. While instructors will continue to see the face detection options in settings, they are turned off by default and cannot be enabled. Students will still be prompted to ensure proper camera positioning before starting the test, and will then be allowed to proceed into the exam. All other exam security features of Respondus Lockdown Browser and Monitor remain unchanged. Please remember that exam session videos are flagged for further review for various reasons, many of which may not have anything to do with academic misconduct. Please contact cit@ua.edu with questions or concerns about these changes or Monitor results.
Sincerely,
Dr. Rachel Thompson

Resolved: Delays with prescheduled messages in Blackboard due to time change

3/16 @ 11:21 AM CDT – Currently there is an issue with prescheduled messages being sent an hour later than expected due to the time change. Messages appear to be sending at the correct time in the user interface but actual delivery is delayed by one hour. The Development team is working towards a resolution. All messages that are scheduled to send immediately are processing as normal. See incident status report at https://status.blackboard.com/incidents/r7qj0p3zzznc

3/16 @ 2:12 PM CDTResolved – This incident has been resolved.

Resolved: Emergency Turnitin Maintenance

Turnitin is currently undergoing Emergency Maintenance. The Turnitin integration in Blackboard may be intermittent or inaccessible during this period. See more about the status of this issue: https://turnitin.statuspage.io/incidents/36xnw1xg8smx

Update 1:28 PM CST 3/12:

Update 4:04 PM CST 3/12: Incident Resolved

Resolved: Users Unable to Submit or View Similarity Reports in Turnitin

Turnitin users are currently experiencing an unexpected service disruption when viewing similarity/originality reports. During this time, users  may find they are unable to make a submission or view their Similarity Report.  For updates on this Turnitin issue: https://turnitin.statuspage.io/incidents/1kg2yx4bffn6

Resolved by Turnitin March 1 – Reported outage duration, March 1 9:00 am – 1:00 pm CST

Partial Zoom Outage

Update 7pm –

This outage has been resolved. More information is available on the Zoom status website: https://status.zoom.us/incidents/c9ycgpsdfzgb.


Zoom is investigating reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. Zoom recommends any impacted users dial into their meetings while the issue is being investigated. It appears to be a network related issue, possibly related to Verizon. Track Zoom’s progress on the issue here – https://status.zoom.us/

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