Issue Users may receive an error message when attempting to login to the Blackboard mobile app if they are still seeing the old mobile app login screen. The old mobile app login screen shows a “myBama username” field and a “Password” field. The error message reads “Incorrect username/password.” Solution If a user sees the old…
Issue Users may receive an error message when logging in to Blackboard. It reads, “Sign On Error! Blackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of your single sign-on and try again.” Users can choose to select the button Return to…
The Manage Blackboard Courses tool, in myBama, is getting an update to its interface. This tool allows the instructor of record to enable Blackboard for their course, if it isn’t already available, and to combine sections into super sections. The upcoming interface change makes the tool branded for UA and digitally accessible for all users.…
Update 04/13/26: Blackboard Ally has processed the majority of the backlog which should decrease the delays for course syncs & copy processes. Blackboard Support is monitoring this issue and will continue to provide updates. Issue Faculty may experience intermittent delays in the Ally processing of content added to Blackboard. This means that new content added…
Issue There is an issue with using iClicker (a third-party tool) through the Macmillan Achieve integration. Currently, faculty may experience an issue with iClicker grade columns in the Blackboard Gradebook. If a column is deleted by the instructor, that column may reappear along with duplicate iClicker grade columns. iClicker is a polling solution offered by…
Resolved The issue is resolved. Duration: Monday, March 16, 2026 ~2:00 PM until March 18, 2026. If you are still seeing the error message in your course, please contact the Center for Instructional Technology for more troubleshooting. Update 03/17/2026: Blackboard Support is still working on a resolution. We will update this post with any new…
Resolved Turnitin has fixed the issue. Duration: Wednesday, March 11, 2026 from 11:39 AM CDT – 12:44 PM CDT If you are still experiencing an error message in Turnitin, please contact the Center for Instructional Technology for more troubleshooting. Issue Turnitin is experiencing an unexpected service incident. All users may encounter an error message intermittently…
Turnitin is currently undergoing an emergency maintenance. This maintenance may affect users’ access to: Duration: 10:00 AM – 2:00 PM CST If you experience issues while accessing these tools, clear your browser’s cache and try again. If the issue persists, contact CIT for more troubleshooting.
Panopto has scheduled an essential database maintenance starting on Saturday, March 21st, 2026. Access to videos will be unavailable & attempts to upload new content will result in a “Server unable to connect” error message. Start time: Saturday, March 21, 2026 at 10:30 PM CentralEstimated down time: 3 hours
Issue We are aware of issues with accessing and editing Blackboard documents and files. Both faculty and students are receiving these errors. When accessing/editing Blackboard content, you may receive one of the following error messages: Not Found The message reads “The specified resource was not found, or you do not have permission to access it.”…
