Category: Known Issues

Resolved: Box – Uploads & Downloads Issue. Blackboard Box View and cloud upload included.

Box Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.View Box status at

This issue is also affecting Box View and the Box integration in Blackboard.

Update: Box reports that services have been restored as of 11:52 am CST.

Mac OS 10.15 Catalina Compatibility Issues

OIT encourages Mac users to not upgrade to Catalina at this time. If you have any questions, please contact the IT Service Desk at 205-348-5555.

OIT has discovered several enterprise-wide incompatibilities with the Mac OS Catalina. One of these instances is that 32-bit applications cannot run on Catalina. This includes Endnote, McAfee, OIT’s remote support tool, and several other applications. Tegrity is experiencing compatibility issues as well.

Blackboard Learn Outage

UPDATE, 5:49 pm cst: Blackboard Learn is now available.Outage Details will be posted at when available.

Original: Blackboard Learn is currently unavailable. The outage appears to be widespread, impacting many Blackboard Learn customers. We will provide updates as we get them from Blackboard.

Resolved: MyBama Blackboard Learn Channel

Users are encountering various issues accessing or viewing courses in the Blackboard Learn channel in MyBama. While this issue is being resolved, click on the “Access all of your Blackboard Learn Courses” link or go directly to Blackboard:

Edit: Channel now displays courses for the three most recent semesters, as intended.

Microsoft Office Update Causes Turning Point and PowerPoint Conflict

A recent Microsoft Office update causes Turning Point and PowerPoint to conflict with each other. If TurningPoint gives you the following error message “TurningPoint has detected an open version of PowerPoint. You must close out of PowerPoint before proceeding into ‘PowerPoint Polling,’” please follow these steps:

  1. Uninstall Windows Update KB4464577
  2. Use the Microsoft tool linked below to block that update:

Black Course Menu Text

After our August 2019 update of UA’s Blackboard Learn system, we have noticed some instances of course menus with black text, which renders it virtually unreadable.

The fix for this issue is to go to the Course Management menu, then

  1. Customization > Teaching Style
  2. Scroll to check settings, the text under “Menu Style” shows it’s blue (following the previously applied colorful theme).
  3. Click the chevron next to Text Color, and enter FFFFFF (white) for the Color Value, press Apply, then Submit at the bottom of the page.
  4. The menu text should return to the default white color.

Blackboard Learn Privacy Notice

Users logging in to Blackboard Learn after recent upgrades may be asked to agree to Privacy Terms and Conditions via a click-through announcement. This announcement is part of Blackboard’s efforts to meet newly required international data privacy regulations, including the European General Data Protection Regulation or GDPR. The GDPR and other data privacy regulations require that users be asked to newly agree to existing privacy notices.Blackboard Privacy Notice click-through

Blackboard Slowness – July 5th, 2019

Many Blackboard customers, included UA, have been experiencing intermittent slowness issues since the morning of Wednesday, July 3rd. Blackboard is aware of the problem and they are working to correct the underlying issue.

Needs Grading option for showing items not included in grading calculations

Needs Grading has a new option for showing items that are not included in grading calculations, which is always unchecked by default. If the “Include in Grade Center grading calculations” setting is not selected for an assignment, test, or other Grade Center column, it will not display in Needs Grading without selecting this new option. The box must be checked each time, and you must select Go.

Screen shot showing checkbox and go button referred to in instructions