Category: Known Issues

RESOLVED – Known Issue: Respondus 4.0 Test Manager Users Unable to Connect to Server

Update, Friday, October 8 at 9:00 AM:

CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course.


NOTE: This issue does not affect Respondus Lockdown Browser or Monitor. The issue only affects the use of the Respondus 4.0 test management tool.

Users may receive an error message when trying to upload a test to Blackboard, or when retrieving test questions from Blackboard, via Respondus 4.0. The error message may say one or both of the following:

  • “Error accessing course list; either the login failed or it has no access to any courses.”
  • “Authentication failed. Please select [Edit Settings] to double-check your server settings.”

We have contacted Respondus Support to troubleshoot this issue and will update this Known Issue when it is resolved.

Workaround: Upload Questions to Blackboard using a formatted Excel spreadsheet.

For more information, email cit@ua.edu or call 205-348-3532.

Known Issue: Blackboard Learn Login Issue

CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and happens more commonly on machines running older operating systems.

While a solution is being investigated, affected users might:

  1. Run the browser checker to see whether Blackboard Learn supports your browser. Update to a supported browser if prompted.
  2. If you are unable to update Safari/Chrome/Edge or updating doesn’t resolve the issue, use the Firefox browser. If your device is not compatible with the latest version of Firefox, you can install an older version. Firefox is also available in library and other campus computer labs.

Still experiencing the issue? Blackboard recommends updating your OS certificates OpenSSL versions 1.0.0 through 1.0.2:

1. Download these four pem files:

  • Active
    • ISRG Root X1 (RSA 4096, O = Internet Security Research Group, CN = ISRG Root X1)
      • Self-signed: pem
      • Cross-signed by DST Root CA X3: pem
  • Active, limited availability
    • ISRG Root X2 (ECDSA P-384, O = Internet Security Research Group, CN = ISRG Root X2)
      • Self-signed: pem
      • Cross-signed by ISRG Root X1: pem

2. Follow the steps to import the pem files into your browser. You will need to repeat the steps for each file:

RESOLVED – Known Issue: Turnitin Service Disruption

Turnitin has advised that service has been restored. Instructors or students experiencing issues should contact cit@ua.edu.
The incident occurred between the following times: September 28th, 12:54 – 1:36 PM.

RESOLVED – As of 12:55 PM Central on Tuesday, Sept 28, Turnitin is currently experiencing a service disruption. Users accessing Turnitin through Blackboard Learn may be unable to submit, view submissions, or create assignments. For updates, visit Turnitin’s Status Page

We will share any details we receive, including when Turnitin returns to service.

RESOLVED – Known Issue: Unexpected Blackboard Learn Downtime 9/7/2021

CIT has received reports of Blackboard Learn being unavailable in early morning hours, ranging from 4:30am – 5:45am, on Tuesday, Sept. 7. CIT is working with Blackboard Learn to obtain more information about this unexpected outage. More details will be posted as they become available. If instructors need detailed information or have questions, please contact the CIT at 205-348-3532 or cit@ua.edu.

RESOLVED – Known Issue: Blackboard Learn Math Editor Display Formulas Overlapping

Update, Wednesday, September 29 at 4:45 PM:

Blackboard recently applied updates to font packages for the MathType Editor to resolve the overlapping symbols issue.

Users still experiencing symbol overlap should follow these steps to make the MathType Editor recognize the new packages:

  • Create a new MathType formula using a font size of 16px or lower and save OR
  • Open a currently corrupted MathType formula, adjust the Font Size in the MathType editor to 16px or lower and save.
14px font selected in the MathType editor
MathType editor with a font size of 16px or lower

This will fix the issue for new MathType formulas created going forward. For Math formulas that are still appearing corrupted, please enter the MathType editor and resubmit to correct. No font size change is needed.


The Blackboard Learn Maths Editor is displaying formulas with symbols overlapping each other and making the formulas hard to read, affecting both students and instructors.

RESOLVED – Known Issue: Banner Event Processing

As of Monday, August 16, at 4:25 PM, CIT is aware that certain Banner events – users getting added to or dropped from courses, instructor course assignments, etc. – continue to process. Until this issue is resolved, your Blackboard course and user lists may not reflect the same data that is in myBama.

RESOLVED – Known Issue: Section Maintenance Tool

Update, Tuesday, August 17 at 4:15 PM:

The Blackboard Learn Section Maintenance tool is now functioning. Instructors wishing to combine two or more Blackboard courses should clear their browser’s cache before using the tool and contact CIT with any remaining questions or issues (please include the course registration number (CRN) of each course you are attempting to combine in your request). Note that there may be a delay in assigning newly created supersections to the correct term.


Update, Monday, August 16 at 4:25 PM:

The Blackboard Learn Section Maintenance tool typically accessible via the Faculty/Academic tab in myBama is not functioning correctly. Until this issue is resolved, instructors wishing to combine two or more Blackboard courses must contact CIT to request the creation of supersections. Please include the course registration number (CRN) of each course you wish to combine in your request.


As of Monday, August 16, at 8:15 AM, CIT is aware of ongoing issues with the section maintenance tool, particularly with the combining of Blackboard Learn sections. Instructors may not be able to combine courses right now. We are working on the issue and will update this notice once the issue is repaired.

Have questions?