Category: Known Issues

Unable to join Blackboard Collaborate Ultra sessions using Chrome Version 79 or Lower – Chromebook

Chromebook devices that are unable to update the Google Chrome browser to version 79 or higher will be presented with an error when attempting to join a Blackboard Collaborate Ultra session using the Google Chrome browser. The user will be unable to join the session and the error will reference the version of Google Chrome installed on the device.

Resolution/Workaround:

First, make sure that you are indeed unable to update to a more recent version of Chrome. Chrome Update Instructions
If you are unable to update, impacted users may still be able to join Blackboard Collaborate Ultra sessions from their Chromebook device by using an alternate browser.

Chromebook devices that support installing and running apps from the Google Play Store can install one of the following for use with Blackboard Collaborate Ultra:

  • Microsoft Edge
  • Mozilla Firefox (requires a touch-screen device)

Blackboard Learn course list not loading in myBama

Update 3:20pm – Issue resolved. Load balancer restarted and service resumed.


For some users, the Blackboard Learn course list in myBama is not loading courses. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using myBama credentials.

Respondus Lockdown Browser not compatible with Window 10 S – Surface Pro

Windows 10S is not a compatible operating system with LockDown Browser, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10 S Mode isn’t on the roadmap for LockDown Browser. Full Respondus Support Article

Compatible Operating Systems

Windows: 10, 8, 7. Windows 10S is not a compatible operating system.
Mac: macOS 10.12 to 10.15
iOS: 11.0+ (iPad only).

Blackboard Redirects to Panopto in Safari

When using Safari, Blackboard pages with embedded Panopto content may redirect to the Panopto login page, preventing access to the Blackboard course. To avoid this, click on Safari in the tool bar > click on Preferences > select Privacy. Uncheck the box that says Website Tracking: Prevent cross-site tracking.

Blackboard Learn Downtime

Update, Monday, Aug. 24:  On Aug. 19, 2020 at 8:04pm, a Blackboard Learn database query caused high load on the database and resulted in a service interruption. Database servers were restarted, and service was resumed by 8:50pm. Measures have been put in place by Blackboard to prevent future database service interruptions.


Original Post, Wednesday, Aug. 19:  UA experienced a Blackboard Learn outage Wednesday, Aug. 19 from 8:07pm – 9:12pm. The outage occurred at the Blackboard Learn data center. More information regarding the root cause of this outage will be posted here on the CIT website as it becomes available. We apologize for the inconvenience.

Collaborate Ultra Maintenance on July 9, 2020

Blackboard will be performing scheduled infrastructure maintenance for Collaborate Ultra on Thursday, July 9, 2020 from 1:00 AM – 5:00 AM. Collaborate Ultra customers will experience intermittent availability during this time.

Panopto Downtime – June 27, 2020

The Panopto cloud will be updated on June 27th, 2020.  This update will require approximately 3 hours of downtime beginning at 8pm Central Time. During the downtime, users will not be able to access Panopto videos, and any attempts to upload new recordings will result in a “Server unable to connect” message.

Respondus Monitor Processing Delays

Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA.

Exams using Respondus Monitor since Friday 6pm PT are not affected by this issue. Proctoring results for those sessions are processing on a normal schedule.

If you have questions about this issue, please open a support ticket at https://support.respondus.com/support/ .

Resolved: Qualtrics Degraded Performance 4/21

Resolved:

The issues impacting the SJC1 region are now resolved following changes by an upstream networking provider

Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/