Category: Known Issues

Collaborate Ultra Maintenance on July 9, 2020

Blackboard will be performing scheduled infrastructure maintenance for Collaborate Ultra on Thursday, July 9, 2020 from 1:00 AM – 5:00 AM. Collaborate Ultra customers will experience intermittent availability during this time.

Panopto Downtime – June 27, 2020

The Panopto cloud will be updated on June 27th, 2020.  This update will require approximately 3 hours of downtime beginning at 8pm Central Time. During the downtime, users will not be able to access Panopto videos, and any attempts to upload new recordings will result in a “Server unable to connect” message.

Respondus Monitor Processing Delays

Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA.

Exams using Respondus Monitor since Friday 6pm PT are not affected by this issue. Proctoring results for those sessions are processing on a normal schedule.

If you have questions about this issue, please open a support ticket at https://support.respondus.com/support/ .

Blackboard Redirects to Panopto in Safari

When using Safari, Blackboard pages with embedded Panopto content may redirect to the Panopto login page, preventing access to the Blackboard course. To avoid this, click on Safari in the tool bar > click on Preferences > select Privacy. Uncheck the box that says Website Tracking: Prevent cross-site tracking.

Resolved: Qualtrics Degraded Performance 4/21

Resolved:

The issues impacting the SJC1 region are now resolved following changes by an upstream networking provider

Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/

Resolved: Turnitin Service Disruption 4/21

Resolved – Due to an unexpected network issue, you may have been unable to access Turnitin or iThenticate today. Some users may have been able to access these services but would have experienced degraded performance. Users accessing Turnitin via integrations were also impacted by this disruption. Service has been restored.

Turnitin encountered a disruption between the following times: CDT April 21st 09:20 – 010:30

Turnitin is currently experiencing intermittent service disruptions and degraded performance. For more information and updates: https://turnitin.statuspage.io/

Panopto Partial Service Disruption

Panopto is investigating increased latencies and error rates. Some students are reporting error messages referencing technical difficulties. More on the Partial Service Disruption from Panopto- http://trust.panopto.com/

Update, April 2, 8:43 am: After overnight maintenance, Panopto is fully operational.

March 20 – Datacenter Maintenance – Service Interruption Possible

On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of service interruptions during these maintenance windows. They will make all efforts to keep any service disruption within the window to a minimum, but clients should be aware that interruptions are possible.

Blackboard Collaborate and MacOS Catalina

MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.