Category: Announcements

Blackboard Term Duration & Course Availability Update

We are working on some behind-the-scenes changes to Blackboard’s course settings in an effort to provide a better user experience. Moving forward, courses will not have default course availability dates associated with their term. This means that courses will not become available/unavailable on a preset date unless manually set by the instructor or department.

If you need courses to become available/unavailable on a certain date, view the Course Properties section of this article in our knowledge base:  How do I set course availability in Blackboard?

Blackboard Learn Service Interruption

Some users may have experienced a Blackboard service outage from approximately 9:30 PM Central on June 9 to 12:30 AM Central on June 10.  Service was restored around 12:30 AM. When the incident investigation is complete, we will share its results. Contact cit@ua.edu with questions or concerns.

Blackboard Collaborate Scheduled Maintenance – June 9

From Blackboard:

Date Published: May 26, 2022

We are pleased to announce the upcoming release of Collaborate version 22.10. We are continually evolving to improve the teaching and learning experience.

For a complete list of updates and additional details, please review our Collaborate v22.10 Release Notes.

When will the update take place?
All clients will be upgraded on Thursday, June 9, 2022:

  • Asia Pacific (AWS Sydney: ap-southeast-2): Thursday, June 9, 2022 from 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Thursday, June 9, 2022 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
  • Canada (AWS Montreal: ca-central-1): Thursday, June 9, 2022 from 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Thursday, June 9, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
  • Europe (AWS Ireland: eu-west-1): Thursday, June 9, 2022 from 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1 to Thursday, June 9, 2022 4:00 AM IST (Irish Standard Time) UTC/GMT +1
  • US (AWS Virginia: us-east-1): Thursday, June 9, 2022 from 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Thursday, June 9, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Please note: We will try to minimize downtime and do not plan on using these entire maintenance windows, however we will use these entire maintenance windows if necessary. Collaborate clients will experience intermittent availability during these maintenance windows.

How will users access this release?
Users will automatically have access to Collaborate v22.10 after the update.

What supporting resources are available?
To help you with the transition, new documentation and knowledge base articles will be published on the day of the release.

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Panopto Bug Alert: Copied Folder Permissions Issue

CIT has learned of an issue where a small number of folders on our Panopto site had the incorrect users/groups added to the share page as part of a copy process. This bug that caused this issue was fixed in March, and Panopto is removing the incorrectly added permissions on Tuesday, May 17.

From Panopto:

We discovered an issue where a small number of folders on your site had the incorrect users/groups added to the share page as part of a copy process.

What is the bug?

When a subfolder that was inheriting access from its parent was copied and subsequently moved, users who had access to the copied folder, via inheritance, retained that access after the folder was moved. The users would have been visible on the share page of each folder but creators and admins may not have noticed the additional users after moving the folder. See the below diagram to help explain:

How long was this bug active?

This bug was discovered on February 24th and was active from the release of v12.0 (January 7th – 8th) and was fixed in v12.5 (March 24th and 25th).

When will this bug be fixed?

This bug was fixed on March 24th and 25th. We apologize for the delayed notification of this email. Due to the complex nature of this bug, it took a large amount of effort to track down the folders that might be impacted.

What do I need to do?

Nothing. We will remove the incorrectly added permissions for the users/groups. These changes will be made on Tuesday, May 17th.

How will Panopto prevent future recurrence of this bug?

We’ve added automated tests to ensure that permissions are not copied when folders that inherit access are copied.

We sincerely apologize for any inconvenience this may have caused. Our Engineering leaders are standing by to meet with your team if you would like to discuss this further.

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Panopto Scheduled Maintenance and Mandatory Client Upgrade

Update 6/22/2022 9:15 a.m.:

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00pm EDT.

During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a “Server unable to connect” message.


From Panopto:

Panopto Cloud Downtime

On Saturday, June 25th 2022, Panopto will upgrade all Panopto Cloud sites to our latest release. This upgrade will require downtime. We will announce the exact time and expected duration of the downtime on Tuesday, June 7th, along with information on what’s new in the June update. Please see the cloud upgrade FAQ article for more information.

Mandatory Client Upgrade

On Thursday, July 21st, we will require Panopto for Windows & Remote Recorders to be upgraded to version 12.0.0 or above and Panopto for Mac to version 11.1.0 or above. The upgrade will be applied to your Panopto site at 8:00pm EDT/5pm PDT.

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

Blackboard Collaborate Scheduled Maintenance – May 12

From Blackboard:

Apr 28, 17:08 EDT

Scheduled – Blackboard will be deploying our Collaborate v22.08 release to the US region (https://us.bbcollab.com), hosted in AWS (US – Virginia): us-east-1.

Start Time:

Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:

Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: Collaborate Version 22.08 Release

Date Published: Apr 28, 2022

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Blackboard cleanup May 17

On May 17, 2022, CIT will disable access to selected courses in Blackboard Learn. Courses that begin with the following semester codes are subject to removal in accordance with UA’s LMS Course Retention Policy:

  • 201740 – Fall 2017
  • 201810 – Spring 2018
  • 201830 – Summer 2018
  • 201840 – Fall 2018
  • 201910 – Spring 2019
  • 201930 – Summer 2019

UA’s LMS Course Retention Policy states that courses are subject to removal from the system two years following the end of the semester in which they are taught. Students and instructors should save any materials they wish to keep.  More information on the policy and instructions for backing up Blackboard content are available in the LMS Course Retention Policy FAQ.

Blackboard Collaborate Scheduled Maintenance – April 19

From Blackboard:

Mar 31, 16:09 EDT

Scheduled – Blackboard will be deploying our Collaborate v22.06 release to the US region (https://us.bbcollab.com), hosted in AWS (US – Virginia): us-east-1.

Start Time:

Tuesday, April 19, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:

Tuesday, April 19, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: Collaborate Version 22.06 Release

Date Published: Mar 31, 2022

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Blackboard Learn Service Outage

On Wednesday, March 30 from approximately 6:00 to 6:30 PM Central, Blackboard Learn experienced a service outage. Service was restored around 6:30 PM. When the incident investigation is complete, we will share its results. Contact cit@ua.edu with questions or concerns.