Category: Announcements

Instructional Technology News

Hello from your colleagues in CIT! Below you’ll find resources to help with finals and grading. If you need help with instructional technology, including assistance with your exam and grading setup, please contact 

Resources for Exams and Grading:  

Explore Blackboard Ultra  

Curious about Blackboard Ultra Course View? Learn about UA’s Ultra pilot and request a practice course: Ultra Course Pilot Information. 


Access Granted Changes for Spring 2023

The Supe Store’s Access Granted Program Changes Vendors for Spring 2023 Courses

Access Granted’s primary vendor is changing from RedShelf to VitalSource for Spring 2023. Links to VitalSource in Blackboard Learn courses may now be labeled Access Granted. With permission from Academic Affairs, a SupeStore support user may access Fall and Spring courses in Blackboard as a Course Builder. This means the user will have access to edit existing RedShelf and VitalSource links so they reflect the correct information. This user will not have access to student submissions or grades.

More details about Access Granted changes

New Version of Mac Respondus Lockdown Browser

LockDown Browser for Mac, version, has been released.  This release contains improvements to security and minor bug fixes.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version ( use the “Check for Update” feature or run the full installation program.

Respondus Lockdown Browser can be downloaded from the “Download Respondus Lockdown Browser” link on the Institution page in Blackboard.

New Version of Windows Respondus Lockdown Browser

LockDown Browser for Windows, version, has been released.  This release includes accessibility improvements, a new search function, and security improvements.

Existing installs of LockDown Browser will be auto-updated shortly. To obtain the latest version ( run the full installation program.

Known Issue – Turnitin PeerMark issue for students

Turnitin engineers are aware of an issue where students are not able to access all the peer reviews they received from their assignment inbox. Turnitin will launch either the first peer review or self-review only. As a workaround, please launch the first peer review from the assignment inbox and use the navigation arrows at the top right to toggle between your peer reviews.

Please contact the Center for Instructional Technology if this does not resolve the issue or if the student is facing a different one.

Troubleshooting Respondus Lockdown Browser for Students

Troubleshooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages:

“Forget” non-Eduroam networks

How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac
How to forget a Wi-Fi network on your Windows 10 PC

Disable MAC Randomization in Windows

Some versions of Windows have a feature that randomizes the MAC address for different WiFi connections. When using Respondus Lockdown Browser, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for ‘use random MAC address’ it is likely that your version of Windows does not have this feature.

  • Select the ‘Start’ button in the bottom left corner of the screen
  • Select the gear icon to go to ‘Settings’
  • Select ‘Network and Internet’
  • Select ‘Wifi’
  • Set ‘Use random hardware addresses’ to ‘Off’

Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues, students should use a hard wired Ethernet connection when possible, or be as close to the router or access point as possible. We also recommend restarting the computer and shutting down all other programs running on the computer. Also shut down anything else running on the network, such as gaming consoles or video streaming services. It may also help to restart the modem/router.

Other Common Issues:

Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)
Respondus Support

Many library computers are equipped with Respondus LockDown Browser and web cameras. Students may use an available library computer or reserve an appropriate computer through the UA Libraries website.

Resolved – Blackboard unavailable

Update: @12:42 PM: Blackboard is now available. If you experience any issues accessing Blackboard, please submit a request with the Center for Instructional Technology.

We will post any new information when we receive it.

Blackboard is experiencing unplanned downtime. We are working with Blackboard Support to resolve this issue and we will update this post with any new information.

2022 Adobe Celebration Week – Sept. 12-16

Join OIT for a kick-off event on the Quad Sept. 12 from 12:00 – 4:00 pm as part of the 2022 Adobe Celebration Week, Sept. 12-16. All week we’ll feature guest presenters and host workshops focused around the Adobe Creative Cloud Tools.

During the 2022 Adobe Celebration Week, we’ll dive into new Adobe offerings that utilize some of the most exciting trends in emerging technology: interactive design, on-the-go video storytelling, and more. As a reminder, Adobe Creative Cloud is available to all UA students, faculty and staff. This event is designed to spur creativity and encourage the use of Adobe Creative Cloud software across campus. We hope you’ll join us!

See a full list of the 2022 Adobe Celebration Week events and virtual workshops!

Adobe Celebration Week September 12 through September 16, 2022