UA System Hosts Virtual Scholars Institute

This month The University of Alabama System will be hosting its 13th Annual Scholars Institute. For the first time, this year’s Scholars Institute will take place as a series of online events.

The institute kicks off Friday, May 15 at 10am with a virtual presentation offering an overview of how the UA System community is responding to events related to the novel coronavirus (COVID-19). A student panel will also discuss their experiences of learning in an online or remote format during the spring 2020 semester.

Join us for the 13th Annual UA System Scholars Institute May 15, 2020

“Like most events happening right now this year’s event will be quite different than past Scholars Institutes that UA has hosted” said Rachel Thompson, director of UA’s Center for Instructional Technology and planning committee member for the Scholars Institute. “We’re excited to host the event virtually, and we’re looking forward to what students have to say about the transition to online learning.”

The Scholars Institute fosters a shared community of knowledge among members of the three UA System campuses. The online series will include live presentations, panel discussions, Q&As and other ways to discuss current challenges and opportunities in the use of technology in teaching and learning.

Institute presentations will align with the institute theme, “Diversity, Equity, and Inclusion: Using Technology to Bridge Connections” and explore some aspect of technology’s role in teaching, research, and service.

Learn more, and register for the Scholars Institute, on the CIT website. For more information, contact UA’s Center for Instructional Technology at cit@ua.edu.

Respondus Monitor Processing Delays

Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA.

Exams using Respondus Monitor since Friday 6pm PT are not affected by this issue. Proctoring results for those sessions are processing on a normal schedule.

If you have questions about this issue, please open a support ticket at https://support.respondus.com/support/ .

Respondus Lockdown Browser Information

Respondus Lockdown Browser is a browser that locks down a testing environment within Blackboard. Students taking exams which require Lockdown Browser will not be able to access any other browser functions or applications on the computer being used until the exam is complete.

Instructors may require their students to use Respondus Lockdown Browser to lock down the testing environment within Blackboard. If an instructor requires Respondus, the software can be downloaded from the My Institution page in Blackboard or on the OIT software page. Students must install it to their Windows or Mac computer before taking the assessment. The Respondus LockDown Browser download page will automatically identify the type of computer used to access it, then provide the correct download accordingly.
NOTE: Lockdown Browser is not available for download on Chromebooks, iPhones, or Android mobile devices.
View our Respondus page for more resources and information regarding Respondus Lockdown Browser and Monitor.

Resolved: Qualtrics Degraded Performance 4/21

Resolved:

The issues impacting the SJC1 region are now resolved following changes by an upstream networking provider

Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/

Resolved: Turnitin Service Disruption 4/21

Resolved – Due to an unexpected network issue, you may have been unable to access Turnitin or iThenticate today. Some users may have been able to access these services but would have experienced degraded performance. Users accessing Turnitin via integrations were also impacted by this disruption. Service has been restored.

Turnitin encountered a disruption between the following times: CDT April 21st 09:20 – 010:30

Turnitin is currently experiencing intermittent service disruptions and degraded performance. For more information and updates: https://turnitin.statuspage.io/

Update Zoom Software

Updated software is secure software. OIT Security recommends that all Zoom software be updated as soon as updated software is released. By updating to the latest version, you will receive security patches and upgrades to ensure the security of your computer and also your meetings. You may have a message when opening Zoom that you have an update available. Simply click to receive the update. For additional details and instructions on how to update, please visit the Zoom website.

Panopto Partial Service Disruption

Panopto is investigating increased latencies and error rates. Some students are reporting error messages referencing technical difficulties. More on the Partial Service Disruption from Panopto- http://trust.panopto.com/

Update, April 2, 8:43 am: After overnight maintenance, Panopto is fully operational.