Collaborate Ultra Maintenance Friday March 27 AM

Blackboard Collaborate Ultra will be undergoing maintenance Friday, March 27, 2020 1:00 AM EDT (GMT -4) until Friday, March 27, 2020 5:00 AM EDT (GMT -4). Collaborate Ultra customers will experience intermittent availability during these maintenance windows.

Blackboard Learn Course Messages Module Discontinued

The Blackboard Learn course messages module formerly on the My Courses and My Institutions tabs is no longer available. This tool was independently developed and is no longer functional. Course messages still work within Blackboard courses and can be accessed in the course tools menu.

Blackboard Ally now enabled in all courses

In order to help instructors and students transition to online learning, Blackboard Ally for LMS has been enabled in all Blackboard courses. Ally helps make digital course content more accessible by automatically providing alternative formats (such as semantic HTML, audio, ePub, and electronic Braille) and providing instructor feedback and guidance on fixing accessibility issues in a course. Please visit the UA Technology Accessibility website for more information.

Blackboard Collaborate Ultra – March 26 Maintenance

Blackboard will be performing scheduled infrastructure maintenance for Collaborate Ultra on Thursday, March 26, 2020 between 1 a.m. – 5 a.m. CDT. Collaborate Ultra users will experience intermittent availability during this maintenance window.

Collaborate Ultra Maintenance Saturday March 14

Blackboard will be performing unscheduled infrastructure maintenance for Collaborate Ultra in US (AWS Virginia) on Saturday, March 14, 2020 from 1:00 PM EDT (Eastern Daylight Time) GMT -4 hours to Saturday, March 14, 2020 6:00 PM EDT (Eastern Daylight Time) GMT -4 hours. The expected duration of downtime for this work is 3 hours, during which Collaborate Ultra users may not have access to Ultra sessions, recordings or scheduler. Users may experience intermittent availability throughout the remainder of the window. Please be aware that the complete maintenance window will be used if necessary.

March 20 – Datacenter Maintenance – Service Interruption Possible

On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of service interruptions during these maintenance windows. They will make all efforts to keep any service disruption within the window to a minimum, but clients should be aware that interruptions are possible.

Blackboard Collaborate and MacOS Catalina

MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.

Blackboard Learn Account Issue

Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and students have been notified.

We are working with our technical support teams at UA and at Blackboard to restore access to the deleted submissions and grades.

We will provide an update on this issue by 4pm on Tuesday, 2/25. [24 Feb @ 15:57]


Update – Wednesday, access to Spring 2020 (202010) courses was restored for those who were previously removed, but grades and student work may still be unavailable for those users. [20 Feb @ 09:06]


Update – As of Wednesday morning, 2/19, some users are still experiencing this issue. It is currently being investigated and will be resolved as soon as possible. [19 Feb @ 09:05]


Update – This issue was resolved at 5:50pm Tuesday, Feb. 18. [19 Feb @ 08:15]


It has come to our attention that some users may not see their Blackboard Learn courses right now. This problem began earlier today and we hope it will be resolved quickly. If you or your instructors need additional information about this issue, please contact The Center for Instructional Technology at cit@ua.edu. [18 Feb @ 16:37]