As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.
Update 1/27 1:00 PM: In addition to the previously suggested solutions, Edge users may also disable the Open Office files in-browser option. Here’s how:
Related Behind the Blackboard article: Errors Opening Office Documents in Microsoft Edge with the “Open Office files in the Browser” Option Enabled
Microsoft Edge users may receive 404 errors when attempting to open Microsoft Office (ppt, doc, etc) documents that are attached to items, assignments, etc in Blackboard Learn. Documents can be downloaded by right-clicking “Save Link As,” or another browser (Chrome, Firefox) can be used.
Hello instructors,
Melissa from The Center for Instructional Technology here with some early November news and tips.
Students who are also employees have both @ua and @crimson email addresses. These students can now specify which address they would like to use for Blackboard Learn communications. Students should use their @crimson email addresses for all academic and student-related communications. Additional information and steps for determining and changing the email address associated with a Blackboard account are available on our website: Email address in Blackboard.
Preparing to offer a final exam via Blackboard? CIT encourages you to:
After the Spring 2022 semester, Crimson Google accounts will no longer be available to UA students and alumni. Individuals should export or migrate all content they wish to keep to OneDrive (current students) or a personal storage space (UA alumni and former students should export content). All content remaining in Crimson Google accounts will be deleted on May 16, 2022. Additional information, including suggested steps for migrating content, is available on the OIT website: Crimson Google Accounts
Blackboard Collaborate Ultra has seen several updates this fall! We’re particularly excited about the new whiteboard, which offers better formatting, interaction with breakout groups, annotation persistence and more. Users can also now adjust their recording playback speed, going faster to save time or slower to catch more of what is being said: Recordings for Participants
Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. You can reach us at cit@ua.edu or 205-348-3532. Join us at an upcoming webinar or schedule a consultation with us.
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Pearson will perform scheduled maintenance on Saturday, November 20, 12:00 – 8:00 a.m.. Students will be unable to access Blackboard Learn-integrated Pearson content during the entire maintenance window, including all MyLab, Mastering and MyLabsPlus, Enhanced Revel, MyEnglishLab, and Pearson English Portal content.
Additional information is available via the Pearson System Status webpage.
From Blackboard:
Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15
Date Published: Nov 08, 2021Category: Product:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000076023Product: Collaborate
Service Pack(s): Web Conferencing
Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make it hard to hear the Collaborate session.
Resolution/Workaround: Apple has confirmed a known issue with their WebKit and are planning a fix for an upcoming iOS 15 release.
Related Behind the Blackboard article: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15
Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.
Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue.
Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page.
From Turnitin:
We’ve fixed it!
Due to an unexpected service degradation, users may have been unable to login to Turnitin, TurnitinUK, iThenticate, SimCheck, Similarity and Originality, using Shibboleth SSO Authentication today. We are pleased to advise that service has been restored.
The incident occurred between the following times:
PST Monday, Nov 8, 2021 17:43-04:01
GMT Tuesday, Nov 9, 2021 01:43-12:01
AEDT Tuesday Nov 9, 2021 12:43-23:01Please accept our apologies if you were impacted by today’s incident.
RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available.
Blackboard Learn is having slowness and performance issues when accessing the site, beginning at 8 AM on Thursday, November 4. Blackboard is investigating the problem and we will share an update and resolution as soon as they are available. Blackboard Status Page
Students who are also employees have both @ua and @crimson email addresses. Users can now define which of their official UA email addresses (must be @ua.edu or @crimson.ua.edu) are used for Blackboard Learn communications.
To determine which email is being used within Blackboard Learn, you can check your profile in Blackboard. After logging in, click on your name on the left side. This is the Profile tab. This area shows your user information, including the email address that is associated with your Blackboard account.
If you need to change the email address associated with your Blackboard account:
Note: Users must add an email address that ends in either @ua.edu or @crimson.ua.edu.
A new Blackboard Learn email address should show in the Email section of your Personal Information. Please confirm that your email address has changed in your Blackboard profile.
Edited for the new myBama January 26, 2022.
Update, Tuesday, November 1 at 12:45 PM:
Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page.
Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome and Firefox.
The Panopto engineering team is preparing a fix for this issue. Updates can be found on the Panopto Status page.
Update, Friday, October 8 at 9:00 AM:
CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course.
NOTE: This issue does not affect Respondus Lockdown Browser or Monitor. The issue only affects the use of the Respondus 4.0 test management tool.
Users may receive an error message when trying to upload a test to Blackboard, or when retrieving test questions from Blackboard, via Respondus 4.0. The error message may say one or both of the following:
We have contacted Respondus Support to troubleshoot this issue and will update this Known Issue when it is resolved.
Workaround: Upload Questions to Blackboard using a formatted Excel spreadsheet.
For more information, email cit@ua.edu or call 205-348-3532.
