Known Issue: 404 Error received when opening Microsoft files in Blackboard with Microsoft Edge

Known Issue: 404 Error received when opening Microsoft files in Blackboard with Microsoft Edge

• November 15th, 2021
• in Known Issues

Update 1/27 1:00 PM: In addition to the previously suggested solutions, Edge users may also disable the Open Office files in-browser option. Here’s how:

1. Open the Edge browser.
2. Select Settings and more (three dots to the right of the address bar) > Settings > Downloads.
3. On the Downloads settings page, set Open Office files in the browser to off.
4. Restart Edge and try to access the Office link again.

Related Behind the Blackboard article: Errors Opening Office Documents in Microsoft Edge with the “Open Office files in the Browser” Option Enabled

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Microsoft Edge users may receive 404 errors when attempting to open Microsoft Office (ppt, doc, etc) documents that are attached to items, assignments, etc in Blackboard Learn. Documents can be downloaded by right-clicking “Save Link As,” or another browser (Chrome, Firefox) can be used.