Resolved:
Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/
Turnitin encountered a disruption between the following times: CDT April 21st 09:20 – 010:30
Panopto is investigating increased latencies and error rates. Some students are reporting error messages referencing technical difficulties. More on the Partial Service Disruption from Panopto- http://trust.panopto.com/
Update, April 2, 8:43 am: After overnight maintenance, Panopto is fully operational.
The latest version of Panopto for Mac will not work with macOS 10.12 (Sierra). We recommend upgrading your OS version.
On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of service interruptions during these maintenance windows. They will make all efforts to keep any service disruption within the window to a minimum, but clients should be aware that interruptions are possible.
MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.
Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and students have been notified.
We are working with our technical support teams at UA and at Blackboard to restore access to the deleted submissions and grades.
We will provide an update on this issue by 4pm on Tuesday, 2/25. [24 Feb @ 15:57]
Update – Wednesday, access to Spring 2020 (202010) courses was restored for those who were previously removed, but grades and student work may still be unavailable for those users. [20 Feb @ 09:06]
Update – As of Wednesday morning, 2/19, some users are still experiencing this issue. It is currently being investigated and will be resolved as soon as possible. [19 Feb @ 09:05]
Update – This issue was resolved at 5:50pm Tuesday, Feb. 18. [19 Feb @ 08:15]
It has come to our attention that some users may not see their Blackboard Learn courses right now. This problem began earlier today and we hope it will be resolved quickly. If you or your instructors need additional information about this issue, please contact The Center for Instructional Technology at cit@ua.edu. [18 Feb @ 16:37]
Students enrolled in courses that use McGraw Hill assignments may receive an error when viewing their calendar in any course. Deselecting the course using McGraw Hill and refreshing the page populates assignments for all other courses.
Box Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.View Box status at https://status.box.com/.
This issue is also affecting Box View and the Box integration in Blackboard.
Update: Box reports that services have been restored as of 11:52 am CST. https://status.box.com/incidents/7w9jcjzm3s8z
OIT encourages Mac users to not upgrade to Catalina at this time. If you have any questions, please contact the IT Service Desk at 205-348-5555.
OIT has discovered several enterprise-wide incompatibilities with the Mac OS Catalina. One of these instances is that 32-bit applications cannot run on Catalina. This includes Endnote, McAfee, OIT’s remote support tool, and several other applications. Tegrity is experiencing compatibility issues as well.
