Blackboard Learn Account Issue
- February 18th, 2020
- in Known Issues
Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and students have been notified.
We are working with our technical support teams at UA and at Blackboard to restore access to the deleted submissions and grades.
We will provide an update on this issue by 4pm on Tuesday, 2/25. [24 Feb @ 15:57]
Update – Wednesday, access to Spring 2020 (202010) courses was restored for those who were previously removed, but grades and student work may still be unavailable for those users. [20 Feb @ 09:06]
Update – As of Wednesday morning, 2/19, some users are still experiencing this issue. It is currently being investigated and will be resolved as soon as possible. [19 Feb @ 09:05]
Update – This issue was resolved at 5:50pm Tuesday, Feb. 18. [19 Feb @ 08:15]
It has come to our attention that some users may not see their Blackboard Learn courses right now. This problem began earlier today and we hope it will be resolved quickly. If you or your instructors need additional information about this issue, please contact The Center for Instructional Technology at firstname.lastname@example.org. [18 Feb @ 16:37]