Category: Announcements

Tegrity Service Disruption – Nov. 5

There was a disruption to the Tegrity service between the hours of 8:45 and 10:45 PM CST. During this time, users were unable to access their Tegrity instance and would receive an error when uploading recordings.

Service was restored around 10:45 PM CST.

Temporary Halt to New Blackboard Integrations

The UA Blackboard Learn team has made the decision to halt all pending integrations until an audit of our existing integrations and the potential issues they may cause is complete.

Early in the Fall 2018 semester, UA’s Blackboard Learn system went completely down twice in one week. The downtimes were minimized to about 30 minutes each due to the quick action of our Bb and UA support teams. An incident analysis revealed that the outage was caused by a malfunctioning grade synch process used by a textbook publisher integration. Although this integration is only used by about 10 of the 7000 UA fall classes in Blackboard Learn, many thousands of users were affected by the outage.

In the interest of preventing future performance issues, UA’s Blackboard team has decided to audit and reevaluate the 130+ integrations currently in place. We also plan to strengthen our guidelines for vetting and testing integrations. Once those tasks are done, we will be able to consider new integration requests again. No existing integrations will be removed or altered without communicating with users.

 

Turnitin Service Issue – Sept. 20, 2018

Users may have experienced issues with logging in, submitting, and uploading papers from 10:40am-11:10am. This was due to a software bug within Turnitin. Turnitin’s engineers have resolved the issue.

Box Ending Support for iOS 10

Upon the release of iOS 12 (scheduled for Fall 2018), Box will no longer continue support for iOS 10. The iOS devices which will no longer be supported (because they do not support upgrading to iOS versions newer than iOS 10) are: iPhone 5, iPhone 5c, and iPad 4th generation.

TurningTechnologies Unavailable – August 4

TurningTechnologies will be performing maintenance on the TurningPoint server starting on Saturday, August 4 at 10:30 p.m. The maintenance is expected to last about one hour. During this time, you will not be able to access your TurningPoint account or any of the TurningTechnologies applications.