Tag: Blackboard Ally

Instructional Technology News – May 13, 2022

Hello instructors,

Melissa from The Center for Instructional Technology here with some instructional technology news.

Changes to Turnitin

On May 11, CIT updated the method used for connecting Blackboard to Turnitin. The new connection method allows for more seamless system updates in the future and offers an improved student submission process. While the update brings some user interface changes, the service retains the same features.

All Turnitin assignments need to be created with the new tool (see How do I create a new Turnitin assignment?). Assignments created with the old Turnitin tool are still available and viewable in courses, but they cannot be recreated by using the course copy process (see How do I view submissions for an old Turnitin assignment?). More information about the change and guides to using the new Turnitin are available in CIT’s instructional technology knowledge base: Changes to Turnitin in 2022.

Updates to Labster in Blackboard

On May 11, CIT updated the method used for connecting Labster with Blackboard. The new process for adding simulations in Blackboard is simpler and no longer requires downloading and re-uploading your desired sims; instead, you can link the sims directly from the Build Content page within Blackboard. CIT sent information about this change to instructors who have previously used Labster simulations within their Blackboard courses. Please see Blackboard – How to add Labster simulations to your course (LTI 1.3), and let us know if you have any questions.

Crimson Google Account Service Ends – Monday, May 16

OIT will decommission Crimson Google accounts on Monday, May 16. Unlike the May 2021 email migration, OIT will not migrate Google Drive content for students and alumni. Individuals are responsible for exporting or migrating all content they wish to keep. Faculty and staff who shared content with students using Google Drive should now use OneDrive. Visit the OIT website to see step-by-step guides for migrating content.

Blackboard Cleanup – Tuesday, May 17

On May 17, CIT will disable access to selected courses in Blackboard Learn. Courses that begin with the following semester codes are subject to removal in accordance with UA’s LMS Course Retention Policy:

  • 201740 – Fall 2017
  • 201810 – Spring 2018
  • 201830 – Summer 2018
  • 201840 – Fall 2018
  • 201910 – Spring 2019
  • 201930 – Summer 2019

UA’s LMS Course Retention Policy states that courses are subject to removal from the system two years following the end of the semester in which they are taught. Students and instructors should save any materials they wish to keep.  More information on the policy and instructions for backing up Blackboard content are available in the LMS Course Retention Policy FAQ.

Global Accessibility Awareness Day and Fix Your Content Day – Thursday, May 19

Thursday, May 19 marks the 11th annual Global Accessibility Awareness Day (GAAD). GAAD’s purpose is “to get everyone talking, thinking and learning about digital (web, software, mobile, etc.) access/inclusion, and the more than One Billion people with disabilities/impairments.”

As part of our campus-wide commitment to inclusive education, and in celebration of GAAD, we will participate in the Blackboard Ally “Fix your Content Day Challenge,” host a Fixathon, and share accessibility resources and offering live, online opportunities to learn about accessibility throughout the day. Save the date and learn more: Global Accessibility Awareness Day and Fix Your Content Day.

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. Submit a help request or join us at an upcoming webinar.

Want more updates from CIT? Subscribe to our news updates and follow us on Facebook, InstagramTwitter, and YouTube.

Instructional Technology News – May 2, 2022

Hello instructors,

This is Melissa from The Center for Instructional Technology. I can’t believe the end of the semester is already here! We have some instructional technology news and tips to help you finish strong.

Known Issue: Some Spring 2022 Blackboard Learn courses missing from user course list

Some users have reported that certain Spring 2022 courses are no longer available in Blackboard Learn. Please report to cit@ua.edu any courses that should be available and no longer are listed or are denying access. CIT is investigating the issue. This announcement will be updated when more information is available: Known Issue: Some Spring 2022 Blackboard Learn courses missing from user course list

Testing tips for students

If you administer final exams via Blackboard Learn, you might share these testing tips with your students:

  • Use a wired Internet connection.
  • Close/quit other computer programs.
  • Read the test instructions. Details may include a time limit, number of attempts, and backtracking options.
  • Minimize use of the mouse scroll wheel. Scrolling the wheel may inadvertently change your answer.
  • Save your answers. Click the Save Answer button for every question.
  • Click Submit.

Additional tips for being prepared and getting connected: Testing Tips for Students.

Final grades due May 10 at midnight

Final grades are due Tuesday, May 10 at 11:59 p.m. Any missing grades as of the 11:59 p.m. deadline will result in grades of “N” being assigned as placeholders. Instructors will then be required to submit grade change requests to correct all “N” grades.

Helpful grading information:

Reporting a non-attendance grade? Find the date the student last accessed your Blackboard course using the Performance Dashboard or by viewing the Last Access column in the Grade Center grid.

Turnitin changes coming May 11

A Turnitin change coming on May 11 will alter how instructors access the Turnitin tool; the tool will be located under a new menu, but its functionality will remain the same.  CIT suggests instructors wait until after this transition to build summer and fall Turnitin assignments. More information about the upcoming update: Changes to Turnitin in 2022.

Blackboard cleanup May 17

On May 17, CIT will disable access to selected courses in Blackboard Learn. Courses that begin with the following semester codes are subject to removal in accordance with UA’s LMS Course Retention Policy:

  • 201740 – Fall 2017
  • 201810 – Spring 2018
  • 201830 – Summer 2018
  • 201840 – Fall 2018
  • 201910 – Spring 2019
  • 201930 – Summer 2019

UA’s LMS Course Retention Policy states that courses are subject to removal from the system two years following the end of the semester in which they are taught. Students and instructors should save any materials they wish to keep.  More information on the policy and instructions for backing up Blackboard content are available in the LMS Course Retention Policy FAQ.

Global Accessibility Awareness Day and Fix Your Content Day May 19

Thursday, May 19 marks the 11th annual Global Accessibility Awareness Day (GAAD). GAAD’s purpose is “to get everyone talking, thinking and learning about digital (web, software, mobile, etc.) access/inclusion, and the more than One Billion people with disabilities/impairments.”

As part of our campus-wide commitment to inclusive education, and in celebration of GAAD, we will participate in the Blackboard Ally “Fix your Content Day Challenge,” host a Fixathon, and share accessibility resources and offering live, online opportunities to learn about accessibility throughout the day. Save the date and learn more: Global Accessibility Awareness Day and Fix Your Content Day.

More news from CIT and OIT

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. Submit a help request or join us at an upcoming webinar.

Want more updates from CIT? Subscribe to our news updates and follow us on Facebook, Instagram, Twitter, and YouTube.

RESOLVED – Known Issue: Blackboard Ally Degraded Performance

Update 02/18/2022 10 a.m.: Blackboard has resolved this issue.


CIT has learned that Blackboard is monitoring an issue with Blackboard Ally for LMS that was preventing the processing of new content added to Learn courses. The issue has been addressed, but delays may continue until February 4.

From Blackboard:

Ally – US-EAST-1 – Degraded Performance
Monitoring – Processing of new content has been restored with some delays. We anticipate these queued items to be processed by February 4th, 2022.
Feb 210:55 EST
Identified – Processing of new content has been restored with some delays. Our teams continue to work on restoring services to normal operations.
Feb 117:05 EST
Investigating – We are currently investigating an issue with Ally in the Americas (excluding Canada) that is preventing the processing of new content added to Learn courses. All other Ally capabilities remain functional. Please follow status.blackboard.com for updates.
Feb 114:22 EST

Blackboard Incident Report: Ally – US-EAST-1 – Degraded Performance

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Instructional Technology News – January 21, 2022

Hello instructors,

Melissa from The Center for Instructional Technology here! I hope your semester is off to a successful and healthy start. I have a few updates to share.

New Support Portal

CIT is thrilled to share our new online support portal is now live! Members of the UA community are encouraged to use the portal to submit an instructional technology help request, report an instructional technology outage, request a third-party product’s integration with Blackboard Learn, or get instant answers to frequently asked questions. The portal is the best way to request help from CIT, as we are currently experiencing high call volumes and are unable to assist walk-in visitors at this time.

Panopto Support

Panopto offers 24/7 support for UA instructors and students. Contact Panopto directly at support@panopto.com or 855-765-2341. Answers to frequently asked questions are available on the Panopto Support website.

Instructional Technology Updates

Several CIT-supported products recently received updates. Here are a few highlights:

News from OIT

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. Submit a help request or join us at an upcoming webinar.

Want more updates from CIT? Subscribe to our news updates and follow us on Facebook, InstagramTwitter, and YouTube.