Troubleshooting Respondus Lockdown Browser for Students

• September 8th, 2022
• in Announcements

Troubleshooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages:

“Forget” non-Eduroam networks

How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac
How to forget a Wi-Fi network on your Windows 10 PC

Disable MAC Randomization in Windows

Some versions of Windows have a feature that randomizes the MAC address for different WiFi connections. When using Respondus Lockdown Browser, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for ‘use random MAC address’ it is likely that your version of Windows does not have this feature.

• Select the ‘Start’ button in the bottom left corner of the screen
• Select the gear icon to go to ‘Settings’
• Select ‘Network and Internet’
• Select ‘Wifi’
• Set ‘Use random hardware addresses’ to ‘Off’

Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues, students should use a hard wired Ethernet connection when possible, or be as close to the router or access point as possible. We also recommend restarting the computer and shutting down all other programs running on the computer. Also shut down anything else running on the network, such as gaming consoles or video streaming services. It may also help to restart the modem/router.

Other Common Issues:

Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)
Respondus Support

Many library computers are equipped with Respondus LockDown Browser and web cameras. Students may use an available library computer or reserve an appropriate computer through the UA Libraries website.

Respondus Lockdown Browser on managed Windows 7/8 Computers

• March 30th, 2022
• in Announcements

A forthcoming security update for LockDown Browser will affect managed computers running Windows 7 or 8. Officially, these older versions of Windows aren’t supported by LockDown Browser, but Respondus does their best to accommodate these users.

Students

Students using Windows 7/8 with the “student edition” of LockDown Browser on their personal computers will be fine because Respondus will push the required update to them (currently scheduled for April 4, 2022).

Lab Edition

Institutions will encounter problems if they are running Windows 7/8 on managed devices that have the “Lab Edition” of LockDown Browser installed. LockDown Browser updates don’t get pushed to the Lab Edition, and older versions will fail after the security update is implemented in early April.

If running Windows 7/8 on managed devices, the easiest solution is to update to LockDown Browser version 2.0.8.05 or later. If this change isn’t possible, please open a ticket with the Respondus Support team (support.respondus.com) and we can suggest another option. Other questions about this issue can also be directed to the Respondus Support team.

Instructional Technology News – September 23

• September 23rd, 2021
• in -Instructional Technology News

Hello instructors,

Melissa from The Center for Instructional Technology here with a few reminders and tips in advance of the upcoming midterm grade entry deadline. Want more updates from CIT? Subscribe to our news updates and follow us on Instagram, Facebook, Twitter, and YouTube.

Midterm grades due October 6 at midnight

Midterm grades are due 10/6 at 11:59 p.m. Instructors are required to submit midterm grades for all 100- and 200-level courses. Midterm grading should be used to submit grades assigned for non-attendance.

Helpful grading information:

• Entering Midterm or Final Grades in Blackboard Grade Center
• Importing Midterm or Final Grades from Blackboard into MyBama
• Assigning Non-Attendance Grade Reason in MyBama
• Non-Attendance Grading Information and Grading Help (from Registrar)

Reporting a non-attendance grade? Find the date the student last accessed your Blackboard course using the Performance Dashboard or by viewing the Last Access column in the Grade Center grid.

Testing tips for students

If you administer midterm exams via Blackboard Learn, you might share these testing tips with your students:

• Use a wired Internet connection.
• Close/quit other computer programs.
• Read the test instructions. Details may include a time limit, number of attempts, and backtracking options.
• Minimize use of the mouse scroll wheel. Scrolling the wheel may inadvertently change your answer.
• Save your answers. Click the Save Answer button for every question.
• Click Submit.

Additional tips for being prepared and getting connected: Testing Tips for Students

We’re here to help

Using Gradescope to evaluate handwritten assignments? Giving a test with Blackboard Learn? Looking to secure an exam with Lockdown Browser?

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for these and other instructional technologies and technology accessibility. Request online support, email us at cit@ua.edu, call us at 205-348-3532, join us at an upcoming webinar, or schedule a consultation with us.