Issue Users may receive an error message when attempting to login to the Blackboard mobile app if they are still seeing the old mobile app login screen. The old mobile app login screen shows a “myBama username” field and a “Password” field. The error message reads “Incorrect username/password.” Solution If a user sees the old…
Issue Users may receive an error message when logging in to Blackboard. It reads, “Sign On Error! Blackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of your single sign-on and try again.” Users can choose to select the button Return to…
On May 10, 2026, the Blackboard login page changed to provide login paths for UA users and non-UA users to access their Blackboard courses. What does this mean for you? Access Blackboard via direct URL If you access Blackboard via https://ualearn.blackboard.com or the Blackboard mobile app, the login page will have a new look. Users…
The Office of Information Technology (OIT) is transitioning The University of Alabama to a new single sign-on (SSO), Okta. This effort will consolidate all university login experiences into one secure, consistent system. As part of this transition, the Blackboard login page will change to provide login paths for UA users and non-UA users to access…
Resolved The issue is resolved. Duration: Monday, March 16, 2026 ~2:00 PM until March 18, 2026. If you are still seeing the error message in your course, please contact the Center for Instructional Technology for more troubleshooting. Update 03/17/2026: Blackboard Support is still working on a resolution. We will update this post with any new…
Issue We are aware of issues with accessing and editing Blackboard documents and files. Both faculty and students are receiving these errors. When accessing/editing Blackboard content, you may receive one of the following error messages: Not Found The message reads “The specified resource was not found, or you do not have permission to access it.”…
Issue We are aware of an Known Issue affecting file links in both online and on-campus Blackboard courses. When selecting a file, the link may direct the user to a different file in the course. Example: In a specific scenario where a document included PDF attachments from more than one course, an attachment from a…
Resolved The issue with the Final Grade entry page in myBama is resolved. OIT and the Office of the Registrar continue to monitor the final grade entry application. If you are still experiencing issues with this page, please contact UA’s IT Service Desk for more information and assistance. Issue We have reports that faculty and…
Issue The order of students may be different in Blackboard than in myBama. We have seen reports that the alphabetization of students’ last names may vary. This could affect faculty and instructors that are manually assigning grades in myBama. Example: Solution/Workaround Instructors and faculty should pay close attention to the order of students to ensure…
Resolved Blackboard resolved the issue with sending emails from courses. A fix was implemented on December 10, 2025 around 10:00PM CST. Duration: December 10, 2025 1:00 PM – December 12, 2:15 PM Central. If you are still experiencing the issue please contact the Center for Instructional Technology for more troubleshooting. Issue Users may experience issues…
