Category: Announcements

Blackboard Collaborate Ultra – March 26 Maintenance

Blackboard will be performing scheduled infrastructure maintenance for Collaborate Ultra on Thursday, March 26, 2020 between 1 a.m. – 5 a.m. CDT. Collaborate Ultra users will experience intermittent availability during this maintenance window.

Collaborate Ultra Maintenance Saturday March 14

Blackboard will be performing unscheduled infrastructure maintenance for Collaborate Ultra in US (AWS Virginia) on Saturday, March 14, 2020 from 1:00 PM EDT (Eastern Daylight Time) GMT -4 hours to Saturday, March 14, 2020 6:00 PM EDT (Eastern Daylight Time) GMT -4 hours. The expected duration of downtime for this work is 3 hours, during which Collaborate Ultra users may not have access to Ultra sessions, recordings or scheduler. Users may experience intermittent availability throughout the remainder of the window. Please be aware that the complete maintenance window will be used if necessary.

MAC OS 10.13 support EOL for Desktop Products (Drive, Sync, Tools, Notes)

After April 30th, 2020, Box will end support for Box Drive, Box Sync,  Box Tools & Box Notes Desktop on Mac OS X 10.13.  Per Box’s OS support policy, they will maintain support for Box on the two latest versions of Mac OS X. To continue to enjoy Box support, please be sure you’re on a supported OS, either OS X 10.15 or OS X 10.14, after this EOL date. Following the EOL date, users will be able to access these applications on OS X 10.13, but will be entirely unsupported by Box, including all security patches.

Blackboard Collaborate Performance Issues

Tuesday, February 4, 2020 8:20 a.m. CST – Collaborate Original users may be experiencing trouble connecting to sessions or performance/latency issues while in sessions. If you have trouble connecting, please try again. Blackboard technicians are investigating the root cause of this issue.

Jan. 4, 2020 Panopto Update

Panopto will be updated with the latest features and improvements on Saturday, Jan 4th 2020. We expect up to 3 hours of downtime, with a target start time of 8:00 p.m. CST. During the update, users will not be able to access videos through Panopto, and any attempts to upload from recording clients will result in a “Server unable to connect” message.

Folder Uploads to Box via IE11 Not Supported After Dec. 27, 2019

With the End of Life of Oracle SE 8 , Folder Uploads on IE11 via the folder picker is no longer officially supported through the Box Web Application.  The folder picker option in IE11 will continue to be available to end users until December 27, 2019.  Following this date, users will still be able to select files from the picker, but will no longer see the folder option in IE11.  To continue leveraging folder uploads with Box, please upgrade to a supported browser or utilize another Box official application such as Box Drive .

Dec. 16-17 Blackboard Learn Mobile Apps Maintenance

The Blackboard app and Blackboard Instructor app will be unavailable starting December 16, 2019 at 9:30 p.m. until December 17 at 2:30 a.m. for a scheduled maintenance update. Please access Blackboard Learn in a web browser during this five-hour window.