Category: Known Issues

Turnitin and Turnitin Draft Coach will be unavailable to all users during an emergency maintenance window. If you have any questions, please contact the Center for Instructional Technology.

Resolved 3/3/25 @3:49 PM: Respondus Support reports that all systems are operational and working properly. This issue occurred from approximately 12:10 PM Central until 3:49 PM Central. If you are still experiencing issues with Respondus Monitor, please contact the Center for Instructional Technology. Respondus Monitor, the webcam component for Respondus Lockdown Browser, is experiencing a…

Issue Some users may experience an error when using a Chrome browser to access Simple Syllabus. The error message reads “This site can’t be reached,” with the error code ERR_CONNECTION_RESET. Solution Users should clear the cache and cookies in their Chrome browser. In step 3, choose the All time option for the time range.

We have received a number of reports that some faculty users are unable to access Simple Syllabus. If you are experiencing issues while attempting to access this tool, please complete the following troubleshooting steps: If the issue, or error, persists, please contact the Center for Instructional Technology for more information and assistance.

CIT is finished with the update. Please let us know if you experience any errors moving forward. CIT is beginning an update to the Cengage integration with Blackboard. Users may experience momentary delays in access if they attempt to access a Cengage link while it is actively in the migration process. If you experience any…

Turnitin will be removing e-rater from all of its products as of December 31, 2024. This feature will be removed because Educational Testing Services (ETS) will no longer be supporting their e-rater grammar service in 2025. Students can use Turnitin Draft Coach to provide grammar checks while drafting in Microsoft Word on the Web. If…

On Friday, December 6, 2024, all mobile users must update the Blackboard mobile app on their mobile device. Without the update, the app will not function properly. Any user who does not update their app will see a red banner indicating session expiration. If you have any questions, please contact the Center for Instructional Technology.…

University of Alabama Student Opinions of Instruction (SOI) platform is experiencing a service interruption. Watermark Insights, the tool and platform used to handle SOIs, first reported the issue today, November 20, at 9:47AM Central and the outage is ongoing as of 3:16PM Central. Visit the Watermark Status page for updates.

Hypothesis will be undergoing a scheduled maintenance on Saturday, November 30th, from 4:00-6:00 AM CT. During this time, the platform will be unavailable. Please contact CIT if you have any questions or concerns.

RESOLVED as of 10:02AM Central. For lingering issues or other needs, contact cit@ua.edu. Panopto is currently experiencing an outage and is unavailable to all users. CIT will update this announcement when more information is available or the service is restored. Panopto Status Page