Author: Erin Warner

Known Issue – Panopto Video Playback

An issue, starting January 29, 2024, causes attempts to view Panopto videos to fail intermittently. Panopto Support is working to resolve this issue. 

CIT will update this post as we receive more information.

Resolved – Panopto errors

Update 1/6/24 @2:45 PM: The errors with student submissions and video playback are resolved.

There is a known issue regarding error messages while using Panopto lecture capture software. Users may experience an error while submitting a panopto video assignment or viewing videos with clips.

Panopto Support is investigating this issue. We will keep you updated as we receive more information.

Known Issue – Turnitin maintenance Jan 27

Upcoming scheduled maintenance notice

Turnitin will have a planned 4 hour maintenance window on Saturday, January 27, 2024 10:30 AM – 2:30 PM. The following services will be impacted:

  • Turnitin Feedback Studio
  • Turnitin Draft Coach
  • Gradescope

Known Issue – Third-party tools may give errors in Blackboard

Users may receive an error message when accessing third-party tools and integrations within Blackboard. Third-party tools and integrations allow you to easily access information, documents, and services outside of Blackboard Learn. Textbook publisher content is an example of a third-party tool.

Old integrations are phasing out

Some integrations are phasing out and being replaced with newer versions. If a course uses an outdated version of an integration, instructors and students may not be able to access the tool as expected. If you are unable to access a tool or integration in your Blackboard course, please contact CIT to troubleshoot this issue.

Google Chrome changes in 2024

Starting January 2024, Google will roll out changes to its Chrome browser, restricting all third-party cookies by default. In January, a random 1% of all Chrome users will receive this change, called “Tracking Protection.” The change will be rolled out to all users throughout 2024. View the workaround in the CIT Knowledge Base.

Known Issue – 12/12 Blackboard Maintenance

In Blackboard, the Institution page may not be available during a maintenance window starting at 2:00 AM Central on Tuesday, December 12, 2023. This maintenance should last for about an hour. Users may receive a “503 Service Temporarily Unavailable” message, but they should still be able to access their courses.

Please contact the Center for Instructional Technology if you experience an error outside of the maintenance window.

An example view of the Blackboard Institution page

Turnitin New Feature – Resync Grade

Turnitin released a “Resync Grade” feature for instructors to use in the Assignment Inbox. If a student’s grade is not synced to the Grade Center, this should resolve that issue. Here are steps to find this feature:

  1. Click on the link for a Turnitin assignment.
  2. In the Assignment Inbox, select the More menu (•••).
  3. Choose the option Resync Grade.

You will see a message that states “Grade resynchronization successfully completed” at the bottom of the Assignment Inbox when it is complete. Please check the Blackboard Grade Center to confirm the sync.

If you have any problems with this process, please contact the Center for Instructional Technology for assistance.

Known Issue – Turnitin assignment issue

CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface.


Students have a couple of options to workaround this issue.

1. Use another browser (Firefox or Chrome).


2. Turn off the “cross-site tracking” in the browser settings.

If the problem persists, please contact the Center for Instructional Technology for more troubleshooting.

Resolved – Turnitin Service Incident Nov 2

Resolved @10:00 AM: Turnitin service is restored.

CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports.

We will update this post as we receive more information, or you can track this issue’s progress at the Turnitin Status page.

Resolved – Turnitin Feedback Studio Error Oct 31

Resolved @2:45 PM: Turnitin Support reports that service has been restored.

Turnitin Feedback Studio is currently experiencing an unexpected service incident.

Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.”

We will update this post as soon as we receive more information, but you can also follow the progress of this issue on the Turnitin status page.