Respondus 4.0 Campus-Wide Reactivation

• July 25th, 2023
• in Announcements

Each year we provide a new “activation password” that can be used to reactivate a copy of Respondus 4.0 that was previously installed or to install a new copy of the software.

• New installations of Respondus 4.0 can begin using this password information immediately.
• Current users may be prompted to enter the new password upon software startup.

The password is included in the instructions to install and download the Respondus 4 campus-wide software in the software catalog.

1. Navigate to the OIT Software Catalog in your web browser.
2. Click on Download Respondus and enter your myBama username and password.
3. Select the link Instructions to Download and Install Respondus 4 to view or download instructions and the activation password.

If you have any trouble accessing this file, or any questions about Respondus 4, please contact CIT through our support portal.

Known Issue – Simple Syllabus lists incorrect required materials

• July 24th, 2023
• in Known Issues

• Check The University Supply Store website to confirm that the listed texts are correct.
• If the texts are listed incorrectly at the Supe Store website, email textbook@ua.edu to have the error corrected.
• If the texts are listed correctly with the Supe Store, email cit@ua.edu to report the mismatch.

Known Issue – Turnitin AI feature ends August 1

• July 24th, 2023
• in Known Issues

Turnitin’s AI writing detection feature will become unavailable on August 1, 2023.

The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on the feedback we received.

If you have any questions, please contact CIT through our support portal.

Known Issue – August 12 Turnitin Maintenance

• July 12th, 2023
• in Announcements, Known Issues

Turnitin will take an 8 hour maintenance window on August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times:

Turnitin (including all Integrations)
Originality (including all Integrations)
Similarity (including Integrations)
Draft Coach
Gradescope (Code Similarity & LTI 1.3 Only)
Feedback Studio for iOS

CIT will post another reminder about this maintenance in August. Please let us know if you have any questions by submitting a request to our support portal.

Resolved – AWS issue causes error message

• June 13th, 2023
• in Known Issues

Resolved: This issue was resolved around 5:45 PM on 6/13/23.

We are aware of an Amazon Web Services (AWS) degradation that is impacting some of our tools accessed through Blackboard. Users may receive an error message when attempting to launch various third-party tools.

CIT is working with Blackboard Support and monitoring the AWS service page. We will update this issue with any new information.

If you have any questions, please submit a request through our support portal.

RESOLVED – People.ua.edu Unavailable

• June 12th, 2023
• in Known Issues

Update 6/13/2023: This issue has been resolved.

CIT is aware that people.ua.edu website is unavailable at this time. Users are receiving a “404 Error – Page not found” message when attempting to access the site.

We are working with support to resolve this issue and will update this page with any new information.

If you have questions, please contact CIT through our support portal.

Known Issue – Panopto for Mac updates July 20

• May 17th, 2023
• in Known Issues

CIT is aware of an upcoming Panopto update affecting Mac users and the Panopto desktop application.

Panopto for Mac is upgrading to version 13.0.0. This version will require at least macOS 11. This means those using macOS 10.15 or older will be required to upgrade to macOS 11 or newer. This upgrade will be applied on our Panopto site on July 20, 2023 around 3:00 am CT.

For more information, please contact us through our support portal.

Simple Syllabus Common Questions

• May 15th, 2023
• in Announcements

The Center for Instructional Technology is the support contact for UA’s new syllabus tool, Simple Syllabus. Here are some answers to the most common questions:

• Syllabi “due date” notifications are sent a week before, the day of, and a week after a term starts, even if a particular section does not meet until later in the term. Syllabi are due by the first day a class meets.
• Syllabi are now required for ALL sections, including independent research, thesis hours, dissertation hours, and other sections where syllabi may not have been required previously.
• Updates from Banner/myBama to Simple Syllabus (examples: the addition or removal of an instructor from a section, the cancellation of a section, submission of course materials, etc) occur overnight.

For more information and the FAQ, visit our knowledge base: CIT Knowledge Base – Simple Syllabus

Known Issue – Gradescope Maintenance 6-11

• May 9th, 2023
• in Known Issues

Known Issue – Blackboard error message

• May 5th, 2023
• in Known Issues

Some off-campus users are receiving an error message when attempting to access Blackboard. We are in contact with Blackboard Support and will update this post as we receive more information.

If you are unable to access Blackboard, please visit our Knowledge Base article: Blackboard Server Error Troubleshooting. If you have any questions, please contact CIT through our support portal for further troubleshooting.