Troubleshooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages:
“Forget” non-Eduroam networks
How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac
How to forget a Wi-Fi network on your Windows 10 PC
Disable MAC Randomization in Windows
Some versions of Windows have a feature that randomizes the MAC address for different WiFi connections. When using Respondus Lockdown Browser, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for ‘use random MAC address’ it is likely that your version of Windows does not have this feature.
- Select the ‘Start’ button in the bottom left corner of the screen
- Select the gear icon to go to ‘Settings’
- Select ‘Network and Internet’
- Select ‘Wifi’
- Set ‘Use random hardware addresses’ to ‘Off’
Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues, students should use a hard wired Ethernet connection when possible, or be as close to the router or access point as possible. We also recommend restarting the computer and shutting down all other programs running on the computer. Also shut down anything else running on the network, such as gaming consoles or video streaming services. It may also help to restart the modem/router.
Other Common Issues:
Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)
Many library computers are equipped with Respondus LockDown Browser and web cameras. Students may use an available library computer or reserve an appropriate computer through the UA Libraries website.