Author: Erin Warner

Known Issue – Panopto Maintenance 6/19

Panopto will be unavailable on Wednesday, June 19, 2024 from 3:30 AM CT – 6:30 AM CT for a scheduled maintenance. Panopto is our supported lecture capture and course videos system. This maintenance will not affect other instructional technologies during this time.

We will update this post with any information regarding the maintenance window and its progress.

Known Issue – Panopto Playback Statistics

Panopto discovered an issue with video playback statistics beginning on May 30th and 31st.

What is the issue?

Video playback statistics for the minutes delivered are not recorded if the browser tab loses focus of the window containing the viewer [user switches tabs or rearranges windows in a way that hides the browser window containing the viewer]. Even if the viewer is only hidden for a brief period of time, playback statistics will no longer be recorded for that user’s view of the video unless the video is refreshed by reloading the page.

A view will still be recorded in this scenario but the playback minutes are not. Unfortunately, all affected viewing data will be lost.

When will this issue be resolved?

Panopto is releasing a hotfix to address this issue at the end of business hours on June 6, 2024.

 

Known Issue – Changes to Flip

Starting July 1, 2024, the Flip platform will no longer be available in mobile app stores, and the Flip website (Flip.com) will transition to view-only mode. Users will still have access to download existing Flip videos until September 30, 2024.

CIT is currently assessing how these modifications will impact UA instructors. Additionally, they are exploring alternative tools that can offer instructors similar functionality to what Flip provided.

If you have any questions or concerns, feel free to reach out at cit@ua.edu.

Known Issue – Turnitin Slowness 5-15

Turnitin is experiencing a service incident. Users may experience slowness when uploading submissions, and there may be a delay in Similarity report generation.

Turnitin Support is working to identify the issue and a resolution. We will update this post with any new information.

Known Issue – Simple Syllabus Error and Google Chrome

We have received reports of issues accessing Simple Syllabus through the Google Chrome browser. Users may receive an error message that says “Checking proxy and firewall” or ” This site can’t be reached.”

Solution: Update your Google Chrome browser to the latest version. Visit Google’s help site for instructions to update your browser.

Known Issue – Upcoming Hypothesis Maintenance 5/25

Hypothesis will be unavailable through Blackboard on Saturday, May 25, 2024 from 2:01am – 10:00am. Hypothesis will be enhancing their systems with a scheduled maintenance.

We will send out another reminder closer to this date. If you have any questions, please contact CIT for more information.

Resolved – Turnitin Similarity Report Slowness

Resolved April 23, 2024 at 2:37 PM CT.

The Similarity Report service has been restored.

The incident occurred between the following times:

Central Time: April 21, 12:20 AM – April 23, 1:45 PM


Turnitin experienced a service incident around 1:00 AM on April 22, 2024. Turnitin Support has put in a fix and they are monitoring the results.

There may be delays in Similarity report generation while they work through a backlog caused by the incident.

Turnitin and Gradescope Maintenance April 20

Please be aware that Turnitin has scheduled down time on Saturday, April 20 for 5 hours. This is a maintenance window from 9:00 AM – 2:00 PM CDT.

Turnitin and Gradescope will be unavailable to all students and faculty during this time.