Resolved – Turnitin Similarity Report Slowness

• April 22nd, 2024
• in Known Issues

Resolved April 23, 2024 at 2:37 PM CT.

The Similarity Report service has been restored.

The incident occurred between the following times:

Central Time: April 21, 12:20 AM – April 23, 1:45 PM

Turnitin experienced a service incident around 1:00 AM on April 22, 2024. Turnitin Support has put in a fix and they are monitoring the results.

There may be delays in Similarity report generation while they work through a backlog caused by the incident.

Turnitin and Gradescope Maintenance April 20

• March 26th, 2024
• in Announcements

Please be aware that Turnitin has scheduled down time on Saturday, April 20 for 5 hours. This is a maintenance window from 9:00 AM – 2:00 PM CDT.

Turnitin and Gradescope will be unavailable to all students and faculty during this time.

Known Issue – Panopto Video Playback

• January 30th, 2024
• in Known Issues

An issue, starting January 29, 2024, causes attempts to view Panopto videos to fail intermittently. Panopto Support is working to resolve this issue. 

CIT will update this post as we receive more information.

Resolved – Panopto errors

• January 5th, 2024
• in Known Issues

Update 1/6/24 @2:45 PM: The errors with student submissions and video playback are resolved.

There is a known issue regarding error messages while using Panopto lecture capture software. Users may experience an error while submitting a panopto video assignment or viewing videos with clips.

Panopto Support is investigating this issue. We will keep you updated as we receive more information.

Known Issue – Turnitin maintenance Jan 27

• January 5th, 2024
• in Known Issues

Upcoming scheduled maintenance notice

Turnitin will have a planned 4 hour maintenance window on Saturday, January 27, 2024 10:30 AM – 2:30 PM. The following services will be impacted:

• Turnitin Feedback Studio
• Turnitin Draft Coach
• Gradescope

Known Issue – Third-party tools may give errors in Blackboard

• January 4th, 2024
• in Known Issues

Users may receive an error message when accessing third-party tools and integrations within Blackboard. Third-party tools and integrations allow you to easily access information, documents, and services outside of Blackboard Learn. Textbook publisher content is an example of a third-party tool.

Old integrations are phasing out

Some integrations are phasing out and being replaced with newer versions. If a course uses an outdated version of an integration, instructors and students may not be able to access the tool as expected. If you are unable to access a tool or integration in your Blackboard course, please contact CIT to troubleshoot this issue.

Google Chrome changes in 2024

Starting January 2024, Google will roll out changes to its Chrome browser, restricting all third-party cookies by default. In January, a random 1% of all Chrome users will receive this change, called “Tracking Protection.” The change will be rolled out to all users throughout 2024. View the workaround in the CIT Knowledge Base.

Known Issue – 12/12 Blackboard Maintenance

• December 7th, 2023
• in Known Issues

In Blackboard, the Institution page may not be available during a maintenance window starting at 2:00 AM Central on Tuesday, December 12, 2023. This maintenance should last for about an hour. Users may receive a “503 Service Temporarily Unavailable” message, but they should still be able to access their courses.

Please contact the Center for Instructional Technology if you experience an error outside of the maintenance window.

Turnitin New Feature – Resync Grade

• November 14th, 2023
• in Announcements

Turnitin released a “Resync Grade” feature for instructors to use in the Assignment Inbox. If a student’s grade is not synced to the Grade Center, this should resolve that issue. Here are steps to find this feature:

1. Click on the link for a Turnitin assignment.
2. In the Assignment Inbox, select the More menu (•••).
3. Choose the option Resync Grade.

You will see a message that states “Grade resynchronization successfully completed” at the bottom of the Assignment Inbox when it is complete. Please check the Blackboard Grade Center to confirm the sync.

If you have any problems with this process, please contact the Center for Instructional Technology for assistance.

Known Issue – Turnitin assignment issue

• November 13th, 2023
• in Known Issues

CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface.

Workarounds

Students have a couple of options to workaround this issue.

1. Use another browser (Firefox or Chrome).

OR

2. Turn off the “cross-site tracking” in the browser settings.

If the problem persists, please contact the Center for Instructional Technology for more troubleshooting.

Resolved – Turnitin Service Incident Nov 2

• November 2nd, 2023
• in Known Issues

Resolved @10:00 AM: Turnitin service is restored.

CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports.

We will update this post as we receive more information, or you can track this issue’s progress at the Turnitin Status page.