Users may receive email notifications for old, scheduled Blackboard course announcements. Blackboard Support is aware of this issue and is working to resolve it.
We will update this post as we receive more information. If you have any questions, please contact the Center for Instructional Technology.
RESOLVED – 7/04/24 @ 4:00 AM CT: The issue is resolved. Course Videos links are now present in all courses.
If you are still having trouble accessing Panopto content, please contact CIT.
Some Blackboard courses may be missing the Course Videos link. The Course Videos link allows instructors and students to access Panopto, our lecture capture and video management software.
Workaround
If your course is missing the link, you can access the videos directly in Panopto. Follow these steps:
If you are unable to see any video content, please contact CIT for more troubleshooting. We will update this post when the issue is resolved.
CIT is aware of some issues within Simple Syllabus. 1) Users may experience slowness when using Simple Syllabus. 2) Users may not see their upcoming course syllabus listed in the Simple Syllabus system.
There is a background process that is taking longer than expected, and the vendor is working to resolve it. We will update this post with any new information.
If you have any immediate questions or concerns, please contact CIT.
Panopto will be unavailable on Wednesday, June 19, 2024 from 3:30 AM CT – 6:30 AM CT for a scheduled maintenance. Panopto is our supported lecture capture and course videos system. This maintenance will not affect other instructional technologies during this time.
We will update this post with any information regarding the maintenance window and its progress.
Gradescope will undergo a scheduled maintenance on Saturday, June 29, 2024 from 8:00 AM – 10:00 AM. During this time, all features of Gradescope will not be accessible.
If you have any questions or concerns, please contact the Center for Instructional Technology.
Panopto discovered an issue with video playback statistics beginning on May 30th and 31st.
What is the issue?
Video playback statistics for the minutes delivered are not recorded if the browser tab loses focus of the window containing the viewer [user switches tabs or rearranges windows in a way that hides the browser window containing the viewer]. Even if the viewer is only hidden for a brief period of time, playback statistics will no longer be recorded for that user’s view of the video unless the video is refreshed by reloading the page.
A view will still be recorded in this scenario but the playback minutes are not. Unfortunately, all affected viewing data will be lost.
When will this issue be resolved?
Panopto is releasing a hotfix to address this issue at the end of business hours on June 6, 2024.
Starting July 1, 2024, the Flip platform will no longer be available in mobile app stores, and the Flip website (Flip.com) will transition to view-only mode. Users will still have access to download existing Flip videos until September 30, 2024.
CIT is currently assessing how these modifications will impact UA instructors. Additionally, they are exploring alternative tools that can offer instructors similar functionality to what Flip provided.
If you have any questions or concerns, feel free to reach out at cit@ua.edu.
Turnitin is experiencing a service incident. Users may experience slowness when uploading submissions, and there may be a delay in Similarity report generation.
Turnitin Support is working to identify the issue and a resolution. We will update this post with any new information.
We have received reports of issues accessing Simple Syllabus through the Google Chrome browser. Users may receive an error message that says “Checking proxy and firewall” or ” This site can’t be reached.”
Solution: Update your Google Chrome browser to the latest version. Visit Google’s help site for instructions to update your browser.
Hypothesis will be unavailable through Blackboard on Saturday, May 25, 2024 from 2:01am – 10:00am. Hypothesis will be enhancing their systems with a scheduled maintenance.
We will send out another reminder closer to this date. If you have any questions, please contact CIT for more information.
