News


UPDATE CHROME: Chrome is 16 hours behind computer’s time

Dates and times Chrome displays on websites may not match your local clock. This bug apparently has been resolved with the newest version of Chrome. Please update the browser to avoid any issues with incorrect dates/times.


Possible Collaborate Ultra Downtime – Early AM 2/19, 2/25, 2/26, 3/5

Blackboard Collaborate Ultra will be performing scheduled infrastructure maintenance during the times listed below. February 19, 2021 1:00 AM – 5:00 AM CST February 25, 2021 1:00 AM-  5:00 AM CST **expect intermittent availability** February 26, 2021 1:00 AM – 5:00 AM CST March 5, 2021 1:00 AM – 5:00 AM CST While we anticipate…


Scheduled Maintenance 2/13: Video Feedback in Blackboard Assignment Grading

Scheduled Maintenance, February 13, 2021: Video Recording Feedback in Blackboard Learn Assignment Grading Instructors can record video feedback to students as they are grading assignments in Learn courses. This recording feature is provided by some subcomponents of Blackboard Collaborate. Those components require maintenance over a window of a maximum of 3 hours on Saturday, February…


Partial Zoom Outage

Update 7pm – This outage has been resolved. More information is available on the Zoom status website: https://status.zoom.us/incidents/c9ycgpsdfzgb. Zoom is investigating reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. Zoom recommends any impacted users dial into their meetings while the issue is…


Instructional Tech News – Jan. 25

Using Panopto in Safari Reminder Safari users may need to make a settings adjustment if prompted to log into Blackboard when accessing a course. We have step-by-step guidance on our website. This setting can also affect other Blackboard content, such as RedShelf or publisher content. Zoom Airplay Issue Our teams are investigating an issue where…


Missing Blackboard Courses

Some users are not able to see their Spring 2021 Blackboard Learn courses. The issue has been identified and is being repaired. Please contact CIT if Spring 2021 courses in which you are enrolled are not listed in your Blackboard Learn course list: cit@ua.edu or 205-348-3532


New Box User Interface

Today, Jan. 7, OIT will be enabling the new Box user interface for all UA users. The new interface features a sleek design and provides users with the ability to better organize content. Learn more on the Box Website.


Dec. 25 Blackboard Data Center Maintenance

Blackboard Operations will be performing data center maintenance Friday, Dec. 25 from 1am – 5am. A 30-minute outage is expected for UA’s instance of Blackboard Learn at some point during the maintenance window.


12/9 – Resolved: Turnitin Performance Degradation

Turnitin is currently experiencing an unexpected service degradation. During this time, you may find that you are unable to view submissions and/or Similarity Reports.  If you would like to track Turnitin’s progress in resolving this issue, please visit the Turnitin status page at https://turnitin.statuspage.io. Resolved 12/9, 6:00 pm CST – Degradation was encountered between 9am…


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