Category: Known Issues

Turnitin Maintenance Reminder – Aug 12

Turnitin will take an 8 hour maintenance window on Saturday, August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times:

Turnitin
Draft Coach
Gradescope
Feedback Studio for iOS

Please let us know if you have any questions by submitting a request to our support portal.

Known Issue – Turnitin AI writing detection unavailable

Turnitin’s AI writing detection feature is no longer available in Blackboard.

The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on the feedback.

More Information

The fallibility of AI-detection tools is a large part of the decision to disable Turnitin’s AI detection report. Since it only checked against an older incarnation of ChatGPT, it became outdated very quickly.

We are closely following the activities of other vendors who are exploring ways to help students and instructors address ethical and practical AI use in education and will keep UA instructors apprised of any developments.

In some colleges, departments and programs are suggesting that instructors include syllabus statements addressing their expectations about student use of AI. We have also received recommendations to make sure assignments are designed so that students cannot just submit the generic responses often produced by AI.

Your department, program, or college may have additional guidance available. If you have any questions, please contact CIT through our support portal.

Resolved- Qualtrics Access Error

Update: This issue is resolved. Users should be able to access Qualtrics through the URL qualtrics.ua.edu without receiving an error message. If you are still receiving an error, please let us know.


CIT is aware of an issue where users get an error message when trying to access qualtrics.ua.edu. We are working on this and will keep you updated on our progress.

The current workaround is to enter universityofalabama.qualtrics.com and login with your myBama username and password.

As always, let us know if you have any questions or if the workaround does not work for you. Contact CIT through our support portal.

Known Issue – Simple Syllabus lists incorrect required materials

CIT has received reports from several instructors that Required Texts are listed incorrectly for Fall syllabi in Simple Syllabus. Please follow these steps to begin troubleshooting this issue:

Known Issue – Turnitin AI feature ends August 1

Turnitin’s AI writing detection feature will become unavailable on August 1, 2023.

The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on the feedback we received.

If you have any questions, please contact CIT through our support portal.

Known Issue – August 12 Turnitin Maintenance

Turnitin will take an 8 hour maintenance window on August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times:

Turnitin (including all Integrations)
Originality (including all Integrations)
Similarity (including Integrations)
Draft Coach
Gradescope (Code Similarity & LTI 1.3 Only)
Feedback Studio for iOS

CIT will post another reminder about this maintenance in August. Please let us know if you have any questions by submitting a request to our support portal.

Simple Syllabus login errors

Update 6/28/23: We are still working with the vendor to resolve the issue. In the meantime, users should be able to access Simple Syllabus by adding a tool link in their Blackboard course. Follow the instructions below or visit our knowledge base article:
  1. In your Blackboard course, click on the icon at the top of the side menu bar and click Tool Link.

  2. Name the Tool Link (example: Course Syllabus).

  3. Select Simple Syllabus from the Type drop-down list.

  4. Select the check box if you wish to make the syllabus available to student users. This can be changed later, if desired.

  5. Click Submit.

The link is added at the bottom of the course menu. Drag/drop to the desired location anywhere on the menu. Click the Syllabus link you just created to begin reviewing and editing the syllabus.

A small number of users are receiving account not found errors when attempting to access Simple Syllabus via myBama or direct login at ua.simplesyllabus.com. UA’s IT team is working with the vendor to resolve the issue. Report any access issues and error messages to CIT – cit@ua.edu or call 205-348-3532.

Resolved – AWS issue causes error message

Resolved: This issue was resolved around 5:45 PM on 6/13/23.


We are aware of an Amazon Web Services (AWS) degradation that is impacting some of our tools accessed through Blackboard. Users may receive an error message when attempting to launch various third-party tools.

CIT is working with Blackboard Support and monitoring the AWS service page. We will update this issue with any new information.

If you have any questions, please submit a request through our support portal.

RESOLVED – People.ua.edu Unavailable

Update 6/13/2023: This issue has been resolved.

CIT is aware that people.ua.edu website is unavailable at this time. Users are receiving a “404 Error – Page not found” message when attempting to access the site.

We are working with support to resolve this issue and will update this page with any new information.

If you have questions, please contact CIT through our support portal.

Known Issue – Panopto for Mac updates July 20

CIT is aware of an upcoming Panopto update affecting Mac users and the Panopto desktop application.

Panopto for Mac is upgrading to version 13.0.0. This version will require at least macOS 11. This means those using macOS 10.15 or older will be required to upgrade to macOS 11 or newer. This upgrade will be applied on our Panopto site on July 20, 2023 around 3:00 am CT.

For more information, please contact us through our support portal.