Category: Known Issues

Turnitin Upload Issue

Several users have reported that they were unable to upload submissions to Turnitin. In these instances, the upload process begins but a “successful submission” message is never displayed. To correct this, users should delete their browser history and cache.

Turnitin Issue Resolved

Turnitin experienced service issues between 4:32pm – 5:09pm on September 27th.  Those issues have been resolved and the system is currently functioning as expected.

Turnitin Outage – Sept. 27, 2018

Turnitin is currently experiencing a service disruption that is affecting all of their customers. Their engineering team is currently working to resolve the issue.

Sporadic Blackboard Error Messages

We are getting reports that instructors are getting sporadic error messages in Blackboard. Please take a screenshot or copy the text of the message and contact our office with these details.

Turnitin Service Issues – Sept. 17, 2018

Turnitin began experiencing service issues at approximately 1am. The underlying problem has been identified and a fix has been implemented. Paper submissions are working, they are just happening slowly, and the situation will improve over time.

Update Your Box Apps

Box is ending support for older versions of its apps as of November 12, 2018, due to security improvements. Box end users will need to update their apps (Box Sync, Box Drive & Box Edit) prior to that date to continue using them.

Clicker Registration and Chrome

There is a known issue where Google Chrome is not opening the clicker registration page when clicking the registration link in Blackboard. Students will need to use another browser until this issue is resolved.

Tegrity Login Issue – August 1, 2018

Login via ua.tegrity.com and through the Tegrity recorder application is currently unavailable.  Users can still access Tegrity through the “Tegrity Classes” button in their Blackboard courses.  This issue is also affecting several other institutions.  Tegrity’s engineers are investigating the problem.