Category: Known Issues

Resolved: Turnitin Service Disruption 4/21

Resolved – Due to an unexpected network issue, you may have been unable to access Turnitin or iThenticate today. Some users may have been able to access these services but would have experienced degraded performance. Users accessing Turnitin via integrations were also impacted by this disruption. Service has been restored.

Turnitin encountered a disruption between the following times: CDT April 21st 09:20 – 010:30

Turnitin is currently experiencing intermittent service disruptions and degraded performance. For more information and updates: https://turnitin.statuspage.io/

Panopto Partial Service Disruption

Panopto is investigating increased latencies and error rates. Some students are reporting error messages referencing technical difficulties. More on the Partial Service Disruption from Panopto- http://trust.panopto.com/

Update, April 2, 8:43 am: After overnight maintenance, Panopto is fully operational.

March 20 – Datacenter Maintenance – Service Interruption Possible

On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of service interruptions during these maintenance windows. They will make all efforts to keep any service disruption within the window to a minimum, but clients should be aware that interruptions are possible.

Blackboard Collaborate and MacOS Catalina

MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.

Blackboard Learn Account Issue

Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and students have been notified.

We are working with our technical support teams at UA and at Blackboard to restore access to the deleted submissions and grades.

We will provide an update on this issue by 4pm on Tuesday, 2/25. [24 Feb @ 15:57]


Update – Wednesday, access to Spring 2020 (202010) courses was restored for those who were previously removed, but grades and student work may still be unavailable for those users. [20 Feb @ 09:06]


Update – As of Wednesday morning, 2/19, some users are still experiencing this issue. It is currently being investigated and will be resolved as soon as possible. [19 Feb @ 09:05]


Update – This issue was resolved at 5:50pm Tuesday, Feb. 18. [19 Feb @ 08:15]


It has come to our attention that some users may not see their Blackboard Learn courses right now. This problem began earlier today and we hope it will be resolved quickly. If you or your instructors need additional information about this issue, please contact The Center for Instructional Technology at cit@ua.edu. [18 Feb @ 16:37]

Error Getting Events Popup in Blackboard Calendar

Students enrolled in courses that use McGraw Hill assignments may receive an error when viewing their calendar in any course. Deselecting the course using McGraw Hill and refreshing the page populates assignments for all other courses.

Resolved: Box – Uploads & Downloads Issue. Blackboard Box View and cloud upload included.

Box Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.View Box status at https://status.box.com/.

This issue is also affecting Box View and the Box integration in Blackboard.

Update: Box reports that services have been restored as of 11:52 am CST. https://status.box.com/incidents/7w9jcjzm3s8z

Mac OS 10.15 Catalina Compatibility Issues

OIT encourages Mac users to not upgrade to Catalina at this time. If you have any questions, please contact the IT Service Desk at 205-348-5555.

OIT has discovered several enterprise-wide incompatibilities with the Mac OS Catalina. One of these instances is that 32-bit applications cannot run on Catalina. This includes Endnote, McAfee, OIT’s remote support tool, and several other applications. Tegrity is experiencing compatibility issues as well.

Blackboard Learn Outage

UPDATE, 5:49 pm cst: Blackboard Learn is now available.Outage Details will be posted at status.blackboard.com when available.

Original: Blackboard Learn is currently unavailable. The outage appears to be widespread, impacting many Blackboard Learn customers. We will provide updates as we get them from Blackboard.