Known Issue – Turnitin assignment issue

• November 13th, 2023
• in Known Issues

CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface.

Workarounds

Students have a couple of options to workaround this issue.

1. Use another browser (Firefox or Chrome).

OR

2. Turn off the “cross-site tracking” in the browser settings.

If the problem persists, please contact the Center for Instructional Technology for more troubleshooting.

Resolved – Turnitin Service Incident Nov 2

• November 2nd, 2023
• in Known Issues

Resolved @10:00 AM: Turnitin service is restored.

CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports.

We will update this post as we receive more information, or you can track this issue’s progress at the Turnitin Status page.

Resolved – Turnitin Feedback Studio Error Oct 31

• October 31st, 2023
• in Known Issues

Resolved @2:45 PM: Turnitin Support reports that service has been restored.

Turnitin Feedback Studio is currently experiencing an unexpected service incident.

Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.”

We will update this post as soon as we receive more information, but you can also follow the progress of this issue on the Turnitin status page.

Known Issue – Panopto maintenance changed to Nov 3

• October 27th, 2023
• in Known Issues

Update: The Panopto Cloud maintenance has changed to Friday, November 3, 2023. Our site will be down for maintenance from 10:00 pm to 11:30 pm.

Please contact the Center for Instructional Technology if you have any questions.

Resolved – AWS disruption affects multiple services Sep 18

• September 18th, 2023
• in Known Issues

Resolved: The issue with AWS was resolved on September 18, 2023 around 11:15 PM. The full details are on the Amazon Web Services status page.

CIT is aware of an issue with Amazon Web Services (AWS) that is affecting some instructional technologies. We have received reports that some cloud based tools, like Panopto and Turnitin, give sporadic error messages. Amazon Web Services is investigating and working on a solution.

We will update this post with any new information.

Known Issue – Panopto Service Disruption Sep 8

• September 8th, 2023
• in Known Issues

Update 9/8/23 @11:52 pm: There is still a sporadic issue with users logging in to Panopto. Panopto Support is building and testing a fix that they will deploy tonight. We will update the post when it is resolved.

CIT is aware of an unplanned Panopto service disruption. This means some users will be unable to sign-in to Panopto through Blackboard and the direct URL.

Panopto Support is investigating this issue, and we will update this post as we receive new information.

Resolved – Accessing Simple Syllabus

• August 23rd, 2023
• in Known Issues

Resolved 8/23: This issue should be resolved. If you still have issues with accessing syllabi, please contact us through our support portal.

Update 10:00 AM: Simple Syllabus is aware of intermittent connectivity issues. Their team is working to resolve this issue.

CIT is aware of issues accessing syllabi via Simple Syllabus. We are working on a resolution and will update this post with any new information.

Known Issue – UA Online Video Maintenance Aug 26

• August 21st, 2023
• in Known Issues

Important: This message is for UA Online courses only

Mediasite (video platform) will have a scheduled maintenance on Saturday, August 26, 2023 between 12:01 AM and 4:00 AM CDT. Sonic Foundry, the parent company of Mediasite, will be updating Mediasite Video Cloud to the latest release during this maintenance window. Extended downtime is not expected. However, your site may be unavailable for brief periods during this time.

For more information, please contact the UA Online Technical Support Team.

Known Issue – Access Granted as Blackboard home page

• August 14th, 2023
• in Known Issues

CIT is aware of an issue where the Access Granted materials page shows as the home page in a Blackboard course. We have a workaround for instructors to access their homepage. View our knowledge base article: Why do I see Access Granted materials instead of my Course Home Page?

Please let us know if you have any questions about this process or if you need assistance with these steps.

Known Issue – Panopto Remote Recorder in Windows 11

• August 10th, 2023
• in Known Issues

Microsoft has made some changes to the audio recording service in Windows 11 that affect the Panopto Remote Recorder. This is not affecting users that record through the Panopto desktop application, web version, or Blackboard.

If you have or plan to upgrade to Windows 11, Panopto may not be able to record audio until a user signs in after Windows restarts. Panopto will continue to investigate possible long term solutions to this issue but want to provide a few options you can pursue to prevent this issue from occurring now: How to Configure Windows 11 for the Panopto Remote Recorder

For any questions regarding the Panopto Remote Recorder in Windows 11, please contact Panopto Support online at support.panopto.com, or you can email support@panopto.com.