Category: Known Issues

Tegrity Login Issue – August 1, 2018

Login via and through the Tegrity recorder application is currently unavailable.  Users can still access Tegrity through the “Tegrity Classes” button in their Blackboard courses.  This issue is also affecting several other institutions.  Tegrity’s engineers are investigating the problem.

Box Drive for Windows Update

Box will be performing an update to the Box Drive for Windows application beginning June 19. Box Drive users should accept the Box Drive upgrade when prompted to do so. Previous versions may stop working by June 26, so please accept the update when you receive notification that it is available.  Contact the IT Service Desk with any questions 205-348-5555.

Safari and .docx files

Users who attempt to upload .docx files to Blackboard using Safari report receiving an error message stating that the file can’t be uploaded. A Blackboard Support ticket about this issue is being created. The workaround is to use Chrome or Firefox to upload .docx files.

Collaborate – April 17

10:00 a.m. CDT – Some Collaborate users are experiencing connection timed out messages when attempting to join sessions. Users already connected to sessions should not be affected. Collaborate DevOps is  working to investigate and resolve this issue