Update 04/13/26: Blackboard Ally has processed the majority of the backlog which should decrease the delays for course syncs & copy processes. Blackboard Support is monitoring this issue and will continue to provide updates. Issue Faculty may experience intermittent delays in the Ally processing of content added to Blackboard. This means that new content added…
Issue There is an issue with using iClicker (a third-party tool) through the Macmillan Achieve integration. Currently, faculty may experience an issue with iClicker grade columns in the Blackboard Gradebook. If a column is deleted by the instructor, that column may reappear along with duplicate iClicker grade columns. iClicker is a polling solution offered by…
Resolved The issue is resolved. Duration: Monday, March 16, 2026 ~2:00 PM until March 18, 2026. If you are still seeing the error message in your course, please contact the Center for Instructional Technology for more troubleshooting. Update 03/17/2026: Blackboard Support is still working on a resolution. We will update this post with any new…
Resolved Turnitin has fixed the issue. Duration: Wednesday, March 11, 2026 from 11:39 AM CDT – 12:44 PM CDT If you are still experiencing an error message in Turnitin, please contact the Center for Instructional Technology for more troubleshooting. Issue Turnitin is experiencing an unexpected service incident. All users may encounter an error message intermittently…
Turnitin is currently undergoing an emergency maintenance. This maintenance may affect users’ access to: Duration: 10:00 AM – 2:00 PM CST If you experience issues while accessing these tools, clear your browser’s cache and try again. If the issue persists, contact CIT for more troubleshooting.
Panopto has scheduled an essential database maintenance starting on Saturday, March 21st, 2026. Access to videos will be unavailable & attempts to upload new content will result in a “Server unable to connect” error message. Start time: Saturday, March 21, 2026 at 10:30 PM CentralEstimated down time: 3 hours
Issue We are aware of issues with accessing and editing Blackboard documents and files. Both faculty and students are receiving these errors. When accessing/editing Blackboard content, you may receive one of the following error messages: Not Found The message reads “The specified resource was not found, or you do not have permission to access it.”…
Issue We are aware of an Known Issue affecting file links in both online and on-campus Blackboard courses. When selecting a file, the link may direct the user to a different file in the course. Example: In a specific scenario where a document included PDF attachments from more than one course, an attachment from a…
We have received sporadic reports about issues with Blackboard tests that require Respondus Lockdown Browser. If you are getting an error message before or during your test, please review the following information to troubleshoot the issue. System Requirements Please ensure that your device meets the system requirements to use the software: Visit Respondus’ help article…
Resolved The Panopto video archives’ restoration process slowness should now be resolved. Duration: Tuesday, January 6, 2026 at 5:45 AM until Monday, January 12, 2026 at 6:42 AM If you are still experiencing any slowness with restoring Panopto archives please contact the Center for Instructional Technology for more troubleshooting. Updates 01/08/26 6:53 AM: The source…
