Issue Users may receive an error message when logging in to Blackboard. It reads, “Sign On Error! Blackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of your single sign-on and try again.” Users can choose to select the button Return to…
Resolved The issue is resolved. Duration: Monday, March 16, 2026 ~2:00 PM until March 18, 2026. If you are still seeing the error message in your course, please contact the Center for Instructional Technology for more troubleshooting. Update 03/17/2026: Blackboard Support is still working on a resolution. We will update this post with any new…
Resolved The issue is resolved Duration: September 10, 2025 9:31 AM – 12:07 PM CDT If you are still experiencing issues accessing third-party tools please contact the Center for Instructional Technology for more troubleshooting. Monitoring Blackboard Support has implemented a fix for the LTIs connection and are monitoring the results. Issue Blackboard is reporting that…
Resolved Users should now be able to access Panopto and view Panopto videos in Blackboard. Panopto Support is continuing to investigate the root cause and monitoring cloud metrics to ensure the issue is resolved. Duration: 7:42 AM – 9:07 AM, September 3, 2025 Issue Users may receive an error message when logging into Panopto or…
Resolved Panopto Support identified the source of the increased error rates and issued a fix. All UA users should now have access to Panopto via links in Blackboard and logging in at the direct URL. Date: Wednesday, August 27, 2025Duration: 8:35 AM – 11:40 AM CST Update Panopto Support reports that all Panopto Cloud environments…
Resolved The issue with the Qualtrics login page should be resolved. If you are still experiencing issues, please clear the cache in your browser and try again. If you have any questions please contact the Center for Instructional Technology. Issue All users are receiving an error message when attempting to login to Qualtrics at qualtrics.ua.edu.…
