Resolved Panopto Support identified the source of the increased error rates and issued a fix. All UA users should now have access to Panopto via links in Blackboard and logging in at the direct URL. Date: Wednesday, August 27, 2025Duration: 8:35 AM – 11:40 AM CST Update Panopto Support reports that all Panopto Cloud environments…
Issue Users reported slowness while accessing Blackboard and loading pages and materials within Blackboard. Resolved Blackboard Support resolved the issue and performance should be back to normal. Duration: August 26, 2025 from ~ 9:25AM CST to 9:45AM CST If you are still experiencing slowness, please contact CIT for more troubleshooting.
Issue There is a global outage in the Anthology Microsoft Azure tenant account. This affects Blackboard Ultra courses in two ways: Duration: Started at 12:25 PM CST, August 25, 2025 Solution Anthology, Blackboard’s parent company, is aware of the issue and is working to resolve the issue. We will update this post with any new…
Resolved The vendor determined that peak user activity caused server performance issues. Duration: August 17, 2025 – August 20, 2025 Solution To address the high traffic during these times, Simple Syllabus support is planning improvements that include reducing the number of clients on the server UA uses to help alleviate the load-based performance issues users…
Resolved The issue with the Qualtrics login page should be resolved. If you are still experiencing issues, please clear the cache in your browser and try again. If you have any questions please contact the Center for Instructional Technology. Issue All users are receiving an error message when attempting to login to Qualtrics at qualtrics.ua.edu.…
Turnitin, Turnitin Draft Coach, and Gradescope will be unavailable to all users during a scheduled maintenance window. If you have any questions, please contact the Center for Instructional Tech
Turnitin, Turnitin Draft Coach, and Gradescope will be unavailable to all users during a scheduled maintenance window. If you have any questions, please contact the Center for Instructional Technology.
Issue Blackboard tests that require Respondus Lockdown Browser and are copied from Original to Ultra may have sporadic issues with access. Issues with accessing the test may be due to a settings error in the Ultra test. In the Ultra test settings, the access code needs to be turned off, but it toggles on. Workarounds…
Resolved 5/2 @ 8:43 AM: This incident has been resolved, and it was observed that clients are operating normally. If you are still experiencing problems logging in to the Blackboard mobile app, please contact CIT for more assistance. Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging…
RESOLVED: All Zoom services have been restored, if you are still having connection issues please contact the UA IT Service Desk. Zoom is experiencing an outage and it is affecting multiple services. Affected services include Zoom Cloud recordings automatically uploading to Panopto. Until this is resolved, Zoom recordings will not get imported to Panopto. We…
