Update 8/12/2022 3:13 p.m.: This issue has been resolved. We are aware of an issue affecting the Blackboard Mobile app after a recent update. If you are downloading the app for the first time, you may not be able to find the University of Alabama in the institution/workplace search bar. We are working with Blackboard…
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected. Workaround: Convert your file to a PDF before attempting to upload to Turnitin. For best results, use Adobe Acrobat to convert.
Update 7/19/22: This issue is ongoing and affects tests being given through Respondus Lockdown Browser. Respondus Lockdown Browser displays content nearly identical to Google Chrome. While this issue is being resolved, tests with math equations should not require Respondus Lockdown Browser. For more test security options, view our Knowledge Base article: Testing Tips for Instructors When taking…
Turnitin assignments must have at least one point assigned for Max Points during set up. 0/0, or any score out of 0 points, will continue to display as Needs Grading in the Blackboard grade center. Other errors may occur when the Turnitin assignment grade appears in the Blackboard grade center, including inaccurate scores.
Instructors submitting final grades by importing grades from Blackboard may receive the error message “You have selected an invalid grade. Please contact the registrar.” If this error message is encountered, try this possible workaround: Change any F, W, or I grades to “none” by utilizing the dropdown menus next to those students. Click Submit. This…
Update 5/3/2022 8:49 a.m.: This issue has been resolved. About 30 fully online UA Online courses had end dates erroneously indicated as April 29, denying access to enrolled students and limiting visibility for instructors. The courses have now been made available. Anyone still unable to access Spring 2022 courses should email cit@ua.edu. Some users have…
Today’s (4/21/22) update to Blackboard Learn may have caused issues with certain features and integrations. If you experience unexpected outcomes or error messages in Blackboard, please report to cit@ua.edu. Include a screenshot and steps to replicate for the quickest resolution.
Update 4/21/22 4:15: This issue has been resolved. Pearson tools are currently unavailable through Blackboard Learn. Links to Pearson (MyLabs, etc) assignments redirect to Blackboard Learn institution page or are otherwise broken. We are working with our vender support teams to resolve this issue as soon as possible. This article will be updated with any…
The LastPass browser extension may incorrectly autofill fields and generate passwords when editing Test Options in Blackboard Learn. LastPass suggests editing settings for Blackboard in your LastPass vault if you encounter this issue: Go to lastpass.com and log in. Go to Passwords Hover over Blackboard tile and click wrench icon to edit settings Click Advanced…
Update 02/18/2022 10 a.m.: Blackboard has resolved this issue. CIT has learned that Blackboard is monitoring an issue with Blackboard Ally for LMS that was preventing the processing of new content added to Learn courses. The issue has been addressed, but delays may continue until February 4. From Blackboard: Ally – US-EAST-1 – Degraded Performance…
