Update, Tuesday, November 1 at 12:45 PM: Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page. Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome…
Update, Friday, October 8 at 9:00 AM: CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course. NOTE: This issue does not…
CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and…
Turnitin has advised that service has been restored. Instructors or students experiencing issues should contact cit@ua.edu. The incident occurred between the following times: September 28th, 12:54 – 1:36 PM. RESOLVED – As of 12:55 PM Central on Tuesday, Sept 28, Turnitin is currently experiencing a service disruption. Users accessing Turnitin through Blackboard Learn may be…
CIT has received reports of Blackboard Learn being unavailable in early morning hours, ranging from 4:30am – 5:45am, on Tuesday, Sept. 7. CIT is working with Blackboard Learn to obtain more information about this unexpected outage. More details will be posted as they become available. If instructors need detailed information or have questions, please contact…
Update, Wednesday, September 29 at 4:45 PM: Blackboard recently applied updates to font packages for the MathType Editor to resolve the overlapping symbols issue. Users still experiencing symbol overlap should follow these steps to make the MathType Editor recognize the new packages: Create a new MathType formula using a font size of 16px or lower…
Instructors and students are receiving connection errors while using some Wiley resources within Blackboard Learn. CIT is working with Wiley to address the issue.
As of Monday, August 16, at 4:25 PM, CIT is aware that certain Banner events – users getting added to or dropped from courses, instructor course assignments, etc. – continue to process. Until this issue is resolved, your Blackboard course and user lists may not reflect the same data that is in myBama.
Update, Tuesday, August 17 at 4:15 PM: The Blackboard Learn Section Maintenance tool is now functioning. Instructors wishing to combine two or more Blackboard courses should clear their browser’s cache before using the tool and contact CIT with any remaining questions or issues (please include the course registration number (CRN) of each course you are…
Currently, some users are encountering sporadic errors where administrative registration, enrollment, and course maintenance processes are not coming across from Banner/myBama to Blackboard Learn. Please report specifics to cit@ua.edu if you encounter error messages or unexpected outcomes.
