Update 02/18/2022 10 a.m.: Blackboard has resolved this issue. CIT has learned that Blackboard is monitoring an issue with Blackboard Ally for LMS that was preventing the processing of new content added to Learn courses. The issue has been addressed, but delays may continue until February 4. From Blackboard: Ally – US-EAST-1 – Degraded Performance…
CIT has been informed that Blackboard will perform critical maintenance tonight, Wed., Feb. 2, 11:00 p.m. – 12:00 a.m. Central. This maintenance could affect the availability and/or performance of some Blackboard Learn Integrations and third-party tools. From Blackboard: Due to an unprecedented increase in usage, Blackboard will be performing database scaling to improve performance for…
Hello instructors, Melissa from The Center for Instructional Technology here! I hope your semester is off to a successful and healthy start. I have a few updates to share. New Support Portal CIT is thrilled to share our new online support portal is now live! Members of the UA community are encouraged to use the…
Update 01/27/2022 12:15 p.m.: Demo Student users have been enabled across UA’s Blackboard Learn production environment (ualearn.blackboard.com). CIT has learned that, in some Spring 2022 courses, the demo user or Student View is not functioning correctly. Instructors who receive an error or encounter other issues when attempting to access Student View or the Demo Student…
Update 01/27/2022 1:30 p.m.: From Blackboard: With the Learn SaaS 3900.30.0 Maintenance Release to Production environments we have resolved this incident. Related Blackboard status Incident Report: Learn Partner Cloud / LTI Tools Issue Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is…
Hello instructors, We’re in the home stretch! This is Melissa from The Center for Instructional Technology with some news and tips for this final week of fall semester classes. Zoom Log in – Change to Log in with SSO UA Zoom users should now log into Zoom through single sign-on using their myBama credentials rather…
Hello instructors, Melissa from The Center for Instructional Technology here with some early November news and tips. Email Address in Blackboard Students who are also employees have both @ua and @crimson email addresses. These students can now specify which address they would like to use for Blackboard Learn communications. Students should use their @crimson email addresses for all academic and student-related communications. Additional information and…
From Blackboard: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15 Date Published: Nov 08, 2021 Category: Product:Known Issues & Error Messages; Version:Web Conferencing Article No.: 000076023 Product: Collaborate Service Pack(s): Web Conferencing Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make…
CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and…
Hello instructors, Melissa from The Center for Instructional Technology here with a few reminders and tips in advance of the upcoming midterm grade entry deadline. Want more updates from CIT? Subscribe to our news updates and follow us on Instagram, Facebook, Twitter, and YouTube. Midterm grades due October 6 at midnight Midterm grades are due 10/6 at 11:59 p.m. Instructors are required to submit midterm grades for all 100- and 200-level courses. Midterm…
