Category Known Issues


Known Issue – Turnitin AI feature ends August 1

Turnitin’s AI writing detection feature will become unavailable on August 1, 2023. The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on…


Known Issue – August 12 Turnitin Maintenance

Turnitin will take an 8 hour maintenance window on August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times: Turnitin (including all Integrations) Originality (including all Integrations) Similarity (including Integrations) Draft Coach Gradescope (Code Similarity & LTI 1.3 Only) Feedback Studio for iOS CIT will post another reminder about this maintenance…


Simple Syllabus login errors

Update 6/28/23: We are still working with the vendor to resolve the issue. In the meantime, users should be able to access Simple Syllabus by adding a tool link in their Blackboard course. Follow the instructions below or visit our knowledge base article: In your Blackboard course, click on the +  icon at the top…


Resolved – AWS issue causes error message

Resolved: This issue was resolved around 5:45 PM on 6/13/23. We are aware of an Amazon Web Services (AWS) degradation that is impacting some of our tools accessed through Blackboard. Users may receive an error message when attempting to launch various third-party tools. CIT is working with Blackboard Support and monitoring the AWS service page.…


RESOLVED – People.ua.edu Unavailable

Update 6/13/2023: This issue has been resolved. CIT is aware that people.ua.edu website is unavailable at this time. Users are receiving a “404 Error – Page not found” message when attempting to access the site. We are working with support to resolve this issue and will update this page with any new information. If you…


Known Issue – Panopto for Mac updates July 20

CIT is aware of an upcoming Panopto update affecting Mac users and the Panopto desktop application. Panopto for Mac is upgrading to version 13.0.0. This version will require at least macOS 11. This means those using macOS 10.15 or older will be required to upgrade to macOS 11 or newer. This upgrade will be applied…


Known Issue – Gradescope Maintenance 6-11

The Gradescope website will undergo maintenance on Sunday 11th June at 10:00 AM -10:30 AM CT. During this time, all features of Gradescope will not be accessible. Users accessing the service via an integration, or through our mobile app, will also be unable to do so.  


Known Issue – Blackboard error message

Some off-campus users are receiving an error message when attempting to access Blackboard. We are in contact with Blackboard Support and will update this post as we receive more information. If you are unable to access Blackboard, please visit our Knowledge Base article: Blackboard Server Error Troubleshooting. If you have any questions, please contact CIT…


Known Issue- Blackboard Server Error April 25-26

Update (4/26 @ 2:30 PM): This issue has been resolved, but some users may still experience problems accessing our Blackboard site. Blackboard Support has provided reasoning for temporary issues after yesterday’s global DNS issue: …the DNS server propagation process may not have completed for those who are connected to certain Internet Service Providers (ISPs). However, please…


Known Issue – Windows 7 and Lockdown Browser

Respondus has announced support for Windows 7 will end on June 28, 2023.  Several technologies they rely on are ending their support for Windows 7 on that date, which means LockDown Browser will also cease working on Windows 7 computers at that time. Students using Windows 7 will need to upgrade to Windows 10/11 or find…