RESOLVED – Known Issue: Blackboard Learn Performance Issues Nov 4

• November 4th, 2021
• in Known Issues

RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available.

Blackboard Learn is having slowness and performance issues when accessing the site, beginning at 8 AM on Thursday, November 4. Blackboard is investigating the problem and we will share an update and resolution as soon as they are available. Blackboard Status Page

Email Address in Blackboard

• November 3rd, 2021
• in Known Issues

Students who are also employees have both @ua and @crimson email addresses. Users can now define which of their official UA email addresses (must be @ua.edu or @crimson.ua.edu) are used for Blackboard Learn communications.

To determine which email is being used within Blackboard Learn, you can check your profile in Blackboard. After logging in, click on your name on the left side. This is the Profile tab. This area shows your user information, including the email address that is associated with your Blackboard account.

If you need to change the email address associated with your Blackboard account:

1. Log in to myBama with your myBama username and password.
2. Select the Employee link from the Pages list.
3. In the Self Service box, click on the Personal Information folder.
4. Choose View/Update Personal Information.
5. In the Email section, click on Add New.
6. Choose Blackboard Learn Email from the Email Type drop down menu.
7. Enter the UA or Crimson email address you want to show in Blackboard.
8. Click the Add button.

Note: Users must add an email address that ends in either @ua.edu or @crimson.ua.edu.

A new Blackboard Learn email address should show in the Email section of your Personal Information. Please confirm that your email address has changed in your Blackboard profile.

Edited for the new myBama January 26, 2022.

RESOLVED – Known Issue: Panopto Video Playback Fails in Safari

• October 25th, 2021
• in Known Issues

Update, Tuesday, November 1 at 12:45 PM:

Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page.

Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome and Firefox.

The Panopto engineering team is preparing a fix for this issue. Updates can be found on the Panopto Status page.

RESOLVED – Known Issue: Respondus 4.0 Test Manager Users Unable to Connect to Server

• October 7th, 2021
• in -Instructional Technology News, Announcements, Known Issues

Update, Friday, October 8 at 9:00 AM:

CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course.

NOTE: This issue does not affect Respondus Lockdown Browser or Monitor. The issue only affects the use of the Respondus 4.0 test management tool.

Users may receive an error message when trying to upload a test to Blackboard, or when retrieving test questions from Blackboard, via Respondus 4.0. The error message may say one or both of the following:

• “Error accessing course list; either the login failed or it has no access to any courses.”
• “Authentication failed. Please select [Edit Settings] to double-check your server settings.”

We have contacted Respondus Support to troubleshoot this issue and will update this Known Issue when it is resolved.

Workaround: Upload Questions to Blackboard using a formatted Excel spreadsheet.

For more information, email cit@ua.edu or call 205-348-3532.

Known Issue: Blackboard Learn Login Issue

• September 30th, 2021
• in Known Issues

CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and happens more commonly on machines running older operating systems.

While a solution is being investigated, affected users might:

1. Run the browser checker to see whether Blackboard Learn supports your browser. Update to a supported browser if prompted.
2. If you are unable to update Safari/Chrome/Edge or updating doesn’t resolve the issue, use the Firefox browser. If your device is not compatible with the latest version of Firefox, you can install an older version. Firefox is also available in library and other campus computer labs.

Still experiencing the issue? Blackboard recommends updating your OS certificates OpenSSL versions 1.0.0 through 1.0.2:

1. Download these four pem files:

• Active
  • ISRG Root X1 (RSA 4096, O = Internet Security Research Group, CN = ISRG Root X1)
    • Self-signed: pem
    • Cross-signed by DST Root CA X3: pem
• Active, limited availability
  • ISRG Root X2 (ECDSA P-384, O = Internet Security Research Group, CN = ISRG Root X2)
    • Self-signed: pem
    • Cross-signed by ISRG Root X1: pem

2. Follow the steps to import the pem files into your browser. You will need to repeat the steps for each file:

• Windows:
  • Add a Root Certificate in Google Chrome  – The pem file is the certificate referred to in step 12. It has a different file name than the example in the screenshot.
  • Add a Root Certificate in Mozilla Firefox – The pem file is the certificate referred to in step 9. It has a different file name than the example in the screenshot. If you don’t see Options in the Firefox menu, look for Settings instead.
• Mac:
  • Add certificates to a keychain using Keychain Access on Mac – The pem file is the certificate file referred to in Step 2 (“Drag the certificate file onto the Keychain Access app”).

RESOLVED – Known Issue: Turnitin Service Disruption

• September 28th, 2021
• in Announcements, Known Issues

Turnitin has advised that service has been restored. Instructors or students experiencing issues should contact cit@ua.edu.
The incident occurred between the following times: September 28th, 12:54 – 1:36 PM.

RESOLVED – As of 12:55 PM Central on Tuesday, Sept 28, Turnitin is currently experiencing a service disruption. Users accessing Turnitin through Blackboard Learn may be unable to submit, view submissions, or create assignments. For updates, visit Turnitin’s Status Page

We will share any details we receive, including when Turnitin returns to service.

RESOLVED – Known Issue: Unexpected Blackboard Learn Downtime 9/7/2021

• September 7th, 2021
• in Known Issues

CIT has received reports of Blackboard Learn being unavailable in early morning hours, ranging from 4:30am – 5:45am, on Tuesday, Sept. 7. CIT is working with Blackboard Learn to obtain more information about this unexpected outage. More details will be posted as they become available. If instructors need detailed information or have questions, please contact the CIT at 205-348-3532 or cit@ua.edu.

RESOLVED – Known Issue: Blackboard Learn Math Editor Display Formulas Overlapping

• August 25th, 2021
• in Known Issues

Update, Wednesday, September 29 at 4:45 PM:

Blackboard recently applied updates to font packages for the MathType Editor to resolve the overlapping symbols issue.

Users still experiencing symbol overlap should follow these steps to make the MathType Editor recognize the new packages:

• Create a new MathType formula using a font size of 16px or lower and save OR
• Open a currently corrupted MathType formula, adjust the Font Size in the MathType editor to 16px or lower and save.

This will fix the issue for new MathType formulas created going forward. For Math formulas that are still appearing corrupted, please enter the MathType editor and resubmit to correct. No font size change is needed.

The Blackboard Learn Maths Editor is displaying formulas with symbols overlapping each other and making the formulas hard to read, affecting both students and instructors.

Known Issue: Banner Event Processing Wiley Resources

• August 23rd, 2021
• in Known Issues

Instructors and students are receiving connection errors while using some Wiley resources within Blackboard Learn. CIT is working with Wiley to address the issue.

RESOLVED – Known Issue: Banner Event Processing

• August 16th, 2021
• in Known Issues

As of Monday, August 16, at 4:25 PM, CIT is aware that certain Banner events – users getting added to or dropped from courses, instructor course assignments, etc. – continue to process. Until this issue is resolved, your Blackboard course and user lists may not reflect the same data that is in myBama.