Update 8/12/2022 3:13 p.m.: This issue has been resolved.
We are aware of an issue affecting the Blackboard Mobile app after a recent update. If you are downloading the app for the first time, you may not be able to find the University of Alabama in the institution/workplace search bar. We are working with Blackboard Support and will update this Known Issue when it is resolved.
Update 7/19/22: This issue is ongoing and affects tests being given through Respondus Lockdown Browser. Respondus Lockdown Browser displays content nearly identical to Google Chrome.
While this issue is being resolved, tests with math equations should not require Respondus Lockdown Browser. For more test security options, view our Knowledge Base article: Testing Tips for Instructors
When taking or editing a test, students and instructors may encounter Blackboard Learn “freezing” or incorrectly displaying math equations. This issue appears to affect Chrome. While issue is being resolved, please use Firefox.
Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.
Turnitin assignments must have at least one point assigned for Max Points during set up. 0/0, or any score out of 0 points, will continue to display as Needs Grading in the Blackboard grade center. Other errors may occur when the Turnitin assignment grade appears in the Blackboard grade center, including inaccurate scores.
Update 5/3/2022 8:49 a.m.: This issue has been resolved.
About 30 fully online UA Online courses had end dates erroneously indicated as April 29, denying access to enrolled students and limiting visibility for instructors. The courses have now been made available. Anyone still unable to access Spring 2022 courses should email cit@ua.edu.
Some users have reported that certain Spring 2022 courses are no longer available in Blackboard Learn. Please report to cit@ua.edu any courses that should be available and no longer are listed or are denying access. CIT is investigating the issue. This announcement will be updated when more information is available.
Pearson tools are currently unavailable through Blackboard Learn. Links to Pearson (MyLabs, etc) assignments redirect to Blackboard Learn institution page or are otherwise broken. We are working with our vender support teams to resolve this issue as soon as possible.
Update 02/18/2022 10 a.m.: Blackboard has resolved this issue.
CIT has learned that Blackboard is monitoring an issue with Blackboard Ally for LMS that was preventing the processing of new content added to Learn courses. The issue has been addressed, but delays may continue until February 4.
From Blackboard:
Ally – US-EAST-1 – Degraded PerformanceMonitoring – Processing of new content has been restored with some delays. We anticipate these queued items to be processed by February 4th, 2022.
Feb 2, 10:55 ESTIdentified – Processing of new content has been restored with some delays. Our teams continue to work on restoring services to normal operations.
Feb 1, 17:05 ESTInvestigating – We are currently investigating an issue with Ally in the Americas (excluding Canada) that is preventing the processing of new content added to Learn courses. All other Ally capabilities remain functional. Please follow status.blackboard.com for updates.
Feb 1, 14:22 EST
Blackboard Incident Report: Ally – US-EAST-1 – Degraded Performance
Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.
