Update 1/27 1:00 PM: In addition to the previously suggested solutions, Edge users may also disable the Open Office files in-browser option. Here’s how: Open the Edge browser. Select Settings and more (three dots to the right of the address bar) > Settings > Downloads. On the Downloads settings page, set Open Office files in…
From Blackboard: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15 Date Published: Nov 08, 2021 Category: Product:Known Issues & Error Messages; Version:Web Conferencing Article No.: 000076023 Product: Collaborate Service Pack(s): Web Conferencing Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make…
Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue. Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page. From Turnitin: We’ve fixed it! Due…
RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available. Blackboard Learn is having slowness and performance issues when accessing the site, beginning…
Students who are also employees have both @ua and @crimson email addresses. Users can now define which of their official UA email addresses (must be @ua.edu or @crimson.ua.edu) are used for Blackboard Learn communications. To determine which email is being used within Blackboard Learn, you can check your profile in Blackboard. After logging in, click…
Update, Tuesday, November 1 at 12:45 PM: Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page. Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome…
Update, Friday, October 8 at 9:00 AM: CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course. NOTE: This issue does not…
CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and…
Turnitin has advised that service has been restored. Instructors or students experiencing issues should contact cit@ua.edu. The incident occurred between the following times: September 28th, 12:54 – 1:36 PM. RESOLVED – As of 12:55 PM Central on Tuesday, Sept 28, Turnitin is currently experiencing a service disruption. Users accessing Turnitin through Blackboard Learn may be…
CIT has received reports of Blackboard Learn being unavailable in early morning hours, ranging from 4:30am – 5:45am, on Tuesday, Sept. 7. CIT is working with Blackboard Learn to obtain more information about this unexpected outage. More details will be posted as they become available. If instructors need detailed information or have questions, please contact…
