Turnitin & Gradescope Maintenance 08-09-25
Turnitin, Turnitin Draft Coach, and Gradescope will be unavailable to all users during a scheduled maintenance window. If you have any questions, please contact the Center for Instructional Technology.
Category Known Issues
Known Issue – Respondus Lockdown Browser Tests in Ultra
Issue Blackboard tests that require Respondus Lockdown Browser and are copied from Original to Ultra may have sporadic issues with access. Issues with accessing the test may be due to a settings error in the Ultra test. In the Ultra test settings, the access code needs to be turned off, but it toggles on. Workarounds…
Resolved – Blackboard Mobile App Login Issues
Resolved 5/2 @ 8:43 AM: This incident has been resolved, and it was observed that clients are operating normally. If you are still experiencing problems logging in to the Blackboard mobile app, please contact CIT for more assistance. Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging…
Resolved – Zoom services unavailable 4-16
RESOLVED: All Zoom services have been restored, if you are still having connection issues please contact the UA IT Service Desk. Zoom is experiencing an outage and it is affecting multiple services. Affected services include Zoom Cloud recordings automatically uploading to Panopto. Until this is resolved, Zoom recordings will not get imported to Panopto. We…
Reminder – Panopto Maintenance 4-12-25
Panopto will be unavailable to all users during a scheduled maintenance window. This maintenance will improve their cloud infrastructure. View Panopto’s Cloud Upgrade FAQ article for more information. If you have any specific questions, please contact the Center for Instructional Technology.
Resolved – Blackboard issue with Safari browser
Resolved The code updates addressing rendering issues for Safari version 16.3 and earlier have been successfully deployed to our Blackboard environment. All functionality is now working as expected. Note: We strongly recommend keeping browsers up to date to ensure access to the latest security patches and performance enhancements. Update Blackboard has implemented code changes to…
Known Issue – Turnitin Maintenance 03-29-25
Turnitin and Turnitin Draft Coach will be unavailable to all users during an emergency maintenance window. If you have any questions, please contact the Center for Instructional Technology.
Resolved – Respondus Monitor Error
Resolved 3/3/25 @3:49 PM: Respondus Support reports that all systems are operational and working properly. This issue occurred from approximately 12:10 PM Central until 3:49 PM Central. If you are still experiencing issues with Respondus Monitor, please contact the Center for Instructional Technology. Respondus Monitor, the webcam component for Respondus Lockdown Browser, is experiencing a…
Known Issue – Simple Syllabus error in Chrome browser
Issue Some users may experience an error when using a Chrome browser to access Simple Syllabus. The error message reads “This site can’t be reached,” with the error code ERR_CONNECTION_RESET. Solution Users should clear the cache and cookies in their Chrome browser. In step 3, choose the All time option for the time range.
Known Issue – Simple Syllabus access problems
We have received a number of reports that some faculty users are unable to access Simple Syllabus. If you are experiencing issues while attempting to access this tool, please complete the following troubleshooting steps: If the issue, or error, persists, please contact the Center for Instructional Technology for more information and assistance.