Resolved The issue is resolved Duration: September 10, 2025 9:31 AM – 12:07 PM CDT If you are still experiencing issues accessing third-party tools please contact the Center for Instructional Technology for more troubleshooting. Monitoring Blackboard Support has implemented a fix for the LTIs connection and are monitoring the results. Issue Blackboard is reporting that…
Issue We are aware that the new update of Google Chrome (Version 139.0.7258.155 (Official Build) (arm64) inserts a “Homework help” button in the URL bar. This feature is part of the internet browser and not part of Blackboard, our learning management system. Support As part of the Google Chrome browser, this tool is not under our…
Resolved The Office of Information Technology and CIT have resolved the issue with the connection between Blackboard Ultra and OneDrive. When connecting to OneDrive from the Blackboard content editor, users will be prompted to login to Microsoft with their UA or Crimson email address and password. After authenticating through DUO, users should see the file…
Resolved Users should now be able to access Panopto and view Panopto videos in Blackboard. Panopto Support is continuing to investigate the root cause and monitoring cloud metrics to ensure the issue is resolved. Duration: 7:42 AM – 9:07 AM, September 3, 2025 Issue Users may receive an error message when logging into Panopto or…
Resolved The playback issues resolved by 9:50 PM on Tuesday, September 2, 2025. If you are in a fully online class through UA Online and still experiencing issues with Mediasite videos, please contact UA Online Tech Support. Issue UA Online users are having trouble with playing videos on the Mediasite platform, through embeds, and links.…
Resolved Panopto Support identified the source of the increased error rates and issued a fix. All UA users should now have access to Panopto via links in Blackboard and logging in at the direct URL. Date: Wednesday, August 27, 2025Duration: 8:35 AM – 11:40 AM CST Update Panopto Support reports that all Panopto Cloud environments…
Issue Users reported slowness while accessing Blackboard and loading pages and materials within Blackboard. Resolved Blackboard Support resolved the issue and performance should be back to normal. Duration: August 26, 2025 from ~ 9:25AM CST to 9:45AM CST If you are still experiencing slowness, please contact CIT for more troubleshooting.
Issue There is a global outage in the Anthology Microsoft Azure tenant account. This affects Blackboard Ultra courses in two ways: Duration: Started at 12:25 PM CST, August 25, 2025 Solution Anthology, Blackboard’s parent company, is aware of the issue and is working to resolve the issue. We will update this post with any new…
Resolved The vendor determined that peak user activity caused server performance issues. Duration: August 17, 2025 – August 20, 2025 Solution To address the high traffic during these times, Simple Syllabus support is planning improvements that include reducing the number of clients on the server UA uses to help alleviate the load-based performance issues users…
Resolved The issue with the Qualtrics login page should be resolved. If you are still experiencing issues, please clear the cache in your browser and try again. If you have any questions please contact the Center for Instructional Technology. Issue All users are receiving an error message when attempting to login to Qualtrics at qualtrics.ua.edu.…
