University of Alabama Student Opinions of Instruction (SOI) platform is experiencing a service interruption. Watermark Insights, the tool and platform used to handle SOIs, first reported the issue today, November 20, at 9:47AM Central and the outage is ongoing as of 3:16PM Central. Visit the Watermark Status page for updates.
Hypothesis will be undergoing a scheduled maintenance on Saturday, November 30th, from 4:00-6:00 AM CT. During this time, the platform will be unavailable.
Please contact CIT if you have any questions or concerns.
RESOLVED as of 10:02AM Central. For lingering issues or other needs, contact cit@ua.edu.
Panopto is currently experiencing an outage and is unavailable to all users. CIT will update this announcement when more information is available or the service is restored.
Resolved 11/14/24: Turnitin Support has resolved many of these issues individually. If you are still experiencing issues with viewing feedback or QuickMark comments, please contact CIT for further troubleshooting.
Turnitin Support is investigating and issue with the visibility of QuickMarks and comments while grading in the Feedback Studio. QuickMarks and comments are the annotations and comments directly on the document while grading a submission.
Instructors may find that they cannot access the description field of their QuickMarks. Students may also find that they are unable to see any comments on their submission that have been left by their instructor.
We will update this post with any new information.
Simple Syllabus is experiencing a bug on their end that may cause the following issues:
Simple Syllabus Support is aware of the issue and is working on a resolution. We will keep you updated on their progress.
Update: Issue Resolved
The incident occurred between 9:30 AM and 2:05 PM on 10/28/24. Visit Turnitin’s status page to view the incident report.
Turnitin is experiencing an unexpected service incident. Users may experience slowness and/or error messages when accessing the tool or submitting and accessing reports.
This incident began around 11:52 AM on 10/28/24.
We will keep you updated as we receive new information.
CIT received multiple reports of issues with the Send Email tool and issues with Blackboard email notifications. Anthology Support is aware of this issue and they are working to resolve it.
This issue began around 9:30 AM on October 7, 2024.
Update, 10/8/24: Anthology’s investigations identified the issue was due to email notification infrastructure becoming unresponsive. The email infrastructure has been restarted to resolve the issue.
If you are still experiencing issues sending email notifications through Blackboard’s email tool, or through copies of an announcement or course message, please contact CIT.
There is a known issue where pressing the function key that leads to the emoji menu can cause a freeze for the keyboard (Mac users).
This issue will be resolved by Respondus within the next few weeks. Until then, students must perform a hard shut down on the device, then start LockDown Browser again.
Contact CIT with questions – cit@ua.edu or 205-348-3532.
Qualtrics will undergo a maintenance on Saturday, October 5, 2024 from 1:00 PM to 2:30 PM.
What is affected? Qualtrics dashboards, results reports, and printed reports.
Some student users are receiving an error when accessing third-party tools in Blackboard. The error begins “Invalid locale format: false”
If your students are experiencing this issue, please visit our knowledge base article for the workaround: Known Issue – Students get an Invalid Format error when accessing third-party tools
