Author: Dr. Rachel Thompson

Known Issue: 404 Error received when opening Microsoft files in Blackboard with Microsoft Edge

Update 1/27 1:00 PM: In addition to the previously suggested solutions, Edge users may also disable the Open Office files in-browser option. Here’s how:

  1. Open the Edge browser.
  2. Select Settings and more (three dots to the right of the address bar) > Settings > Downloads.
  3. On the Downloads settings page, set Open Office files in the browser to off.
  4. Restart Edge and try to access the Office link again.

Related Behind the Blackboard article: Errors Opening Office Documents in Microsoft Edge with the “Open Office files in the Browser” Option Enabled

Microsoft Edge users may receive 404 errors when attempting to open Microsoft Office (ppt, doc, etc) documents that are attached to items, assignments, etc in Blackboard Learn. Documents can be downloaded by right-clicking “Save Link As,” or another browser (Chrome, Firefox) can be used.

Instructional Technology News – November 11

Hello instructors,

Melissa from The Center for Instructional Technology here with some early November news and tips.

Email Address in Blackboard

Students who are also employees have both @ua and @crimson email addresses. These students can now specify which address they would like to use for Blackboard Learn communications. Students should use their @crimson email addresses for all academic and student-related communications. Additional information and steps for determining and changing the email address associated with a Blackboard account are available on our website: Email address in Blackboard.

Get ready for finals!

Preparing to offer a final exam via Blackboard? CIT encourages you to:

Access to Crimson Google Accounts Will End May 2022

After the Spring 2022 semester, Crimson Google accounts will no longer be available to UA students and alumni. Individuals should export or migrate all content they wish to keep to OneDrive (current students) or a personal storage space (UA alumni and former students should export content). All content remaining in Crimson Google accounts will be deleted on May 16, 2022. Additional information, including suggested steps for migrating content, is available on the OIT website: Crimson Google Accounts

Blackboard Collaborate Ultra updates

Blackboard Collaborate Ultra has seen several updates this fall! We’re particularly excited about the new whiteboard, which offers better formatting, interaction with breakout groups, annotation persistence and more.  Users can also now adjust their recording playback speed, going faster to save time or slower to catch more of what is being said: Recordings for Participants

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. You can reach us at or 205-348-3532. Join us at an upcoming webinar or schedule a consultation with us.

Want more updates from CIT? Subscribe to our news updates and follow us on Instagram, Facebook, Twitter, and YouTube.

Pearson Scheduled Maintenance – November 20

Pearson will perform scheduled maintenance on Saturday, November 20, 12:00 – 8:00 a.m.. Students will be unable to access Blackboard Learn-integrated Pearson content during the entire maintenance window, including all MyLab, Mastering and MyLabsPlus, Enhanced Revel, MyEnglishLab, and Pearson English Portal content.

Additional information is available via the Pearson System Status webpage.

Known Issue: Low speaker volume in Blackboard Collaborate when using iOS 15 and Safari 15

From Blackboard:

Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15
Date Published: Nov 08, 2021

Category: Product:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000076023

Product: Collaborate

Service Pack(s): Web Conferencing

Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make it hard to hear the Collaborate session.

Resolution/Workaround: Apple has confirmed a known issue with their WebKit and are planning a fix for an upcoming iOS 15 release.

Related Behind the Blackboard article: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15

Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.

RESOLVED – Known Issue: Turnitin SSO Login Issues

Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue.

Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page.

From Turnitin:

We’ve fixed it!

Due to an unexpected service degradation, users may have been unable to login to Turnitin, TurnitinUK, iThenticate, SimCheck, Similarity and Originality, using Shibboleth SSO Authentication today. We are pleased to advise that service has been restored.

The incident occurred between the following times:

PST Monday, Nov 8, 2021 17:43-04:01
GMT Tuesday, Nov 9, 2021 01:43-12:01
AEDT Tuesday Nov 9, 2021 12:43-23:01

Please accept our apologies if you were impacted by today’s incident.

RESOLVED – Known Issue: Blackboard Learn Performance Issues Nov 4

RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to Root cause analysis will be shared as soon as available.

Blackboard Learn is having slowness and performance issues when accessing the site, beginning at 8 AM on Thursday, November 4. Blackboard is investigating the problem and we will share an update and resolution as soon as they are available. Blackboard Status Page

RESOLVED – Known Issue: Panopto Video Playback Fails in Safari

Update, Tuesday, November 1 at 12:45 PM:

Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page.

Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome and Firefox.

The Panopto engineering team is preparing a fix for this issue. Updates can be found on the Panopto Status page.

RESOLVED – Known Issue: Respondus 4.0 Test Manager Users Unable to Connect to Server

Update, Friday, October 8 at 9:00 AM:

CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course.

NOTE: This issue does not affect Respondus Lockdown Browser or Monitor. The issue only affects the use of the Respondus 4.0 test management tool.

Users may receive an error message when trying to upload a test to Blackboard, or when retrieving test questions from Blackboard, via Respondus 4.0. The error message may say one or both of the following:

  • “Error accessing course list; either the login failed or it has no access to any courses.”
  • “Authentication failed. Please select [Edit Settings] to double-check your server settings.”

We have contacted Respondus Support to troubleshoot this issue and will update this Known Issue when it is resolved.

Workaround: Upload Questions to Blackboard using a formatted Excel spreadsheet.

For more information, email or call 205-348-3532.

Known Issue: Blackboard Learn Login Issue

CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and happens more commonly on machines running older operating systems.

While a solution is being investigated, affected users might:

  1. Run the browser checker to see whether Blackboard Learn supports your browser. Update to a supported browser if prompted.
  2. If you are unable to update Safari/Chrome/Edge or updating doesn’t resolve the issue, use the Firefox browser. If your device is not compatible with the latest version of Firefox, you can install an older version. Firefox is also available in library and other campus computer labs.

Still experiencing the issue? Blackboard recommends updating your OS certificates OpenSSL versions 1.0.0 through 1.0.2:

1. Download these four pem files:

  • Active
    • ISRG Root X1 (RSA 4096, O = Internet Security Research Group, CN = ISRG Root X1)
      • Self-signed: pem
      • Cross-signed by DST Root CA X3: pem
  • Active, limited availability
    • ISRG Root X2 (ECDSA P-384, O = Internet Security Research Group, CN = ISRG Root X2)
      • Self-signed: pem
      • Cross-signed by ISRG Root X1: pem

2. Follow the steps to import the pem files into your browser. You will need to repeat the steps for each file:

Pearson Scheduled Maintenance – October 23

Pearson will perform scheduled maintenance on Saturday, October 23, 12:00 – 8:00 a.m.. Students will be unable to access Blackboard Learn-integrated Pearson content during the entire maintenance window, including MyLab, Learning Catalytics, Enhanced Revel, MyEnglishLab, and Pearson English Portal content.

Additional information is available via the Pearson System Status webpage.