Known Issue: Panopto for Windows and Remote Recorder downloads flagged by antivirus software

• January 10th, 2022
• in Known Issues

Downloads of Panopto for Windows and the Remote Recorder may temporarily be flagged by antivirus software.

On January 8, 2022, Panopto renewed its code signing certificate for Panopto for Windows and the Remote Recorder. Due to this update, users may receive warnings from Windows Defender or other antivirus applications that downloaded installers are unrecognized. These warnings will disappear within a few weeks of the release as the installers become generally recognized. Please refer to this support article for additional details: Learn About Panopto’s Code Signing Certificate

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

RESOLVED – Known Issue: Blackboard Learn Partner Cloud / LTI tools

• January 10th, 2022
• in Known Issues

Update 01/27/2022 1:30 p.m.:

From Blackboard:

With the Learn SaaS 3900.30.0 Maintenance Release to Production environments we have resolved this incident.

Related Blackboard status Incident Report: Learn Partner Cloud / LTI Tools Issue

Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is being applied to UA’s Blackboard Learn on Monday, January 10 to resolve the issue. This notice will be updated once the maintenance is complete. Other components or Blackboard Learn should not be affected by this issue or the maintenance update. Contact cit@ua.edu if issues persist once the update is complete.

Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.

RESOLVED – Known Issue: Turnitin Error Message from Grade Center

• January 7th, 2022
• in Known Issues

Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

​See also: Known Issue: Student Viewing Turnitin Submission Error

Known Issue: Turnitin Error Message from Grade Center

• January 7th, 2022
• in Known Issues

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

​

Turnitin Scheduled Maintenance – January 7

• January 6th, 2022
• in Announcements

From Turnitin:

Turnitin Scheduled Maintenance January 7th, 2022

Turnitin will take an 8 hour maintenance window on Jan 7 16:00 – 00:00 (Jan 8) PST, Jan 8 00:00 – 08:00 GMT, Jan 8 11:00 – 19:00 AEDT [go to https://tinyurl.com/bddeas2c for local time] with the following services being unavailable during these times:

Turnitin and TurnitinUK (including all Integrations)
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Revision Assistant
Canvas Plagiarism Framework
Integrations through LTI 1.3
Roster Sync through Turnitin.com
Feedback Studio for iOS
iThenticate
iThenticate (via API)

Panopto Scheduled Maintenance – January 8

• January 6th, 2022
• in Announcements

From Panopto:

Scheduled Maintenance Reminder

Panopto Cloud Operations Status

Title: Panopto NA Cloud Scheduled Downtime

Planned Start: January 9, 2022 2:00AM UTC
Expected End: January 9, 2022 6:00AM UTC

Affected Infrastructure
Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
Locations: North America (NA)

Details:

On Saturday, January 8th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EST. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what’s new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/bali-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

UA Zoom HIPAA and SARS Accounts

• January 4th, 2022
• in Announcements

IMPORTANT MESSAGE FOR UA ZOOM HIPAA AND SARS ACCOUNTS:

Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or SARS-integrated Zoom account to Zoom SSO yet. If you have done so already, you should be able to edit the email associated with the HIPAA-compliant or SARS-integrated Zoom account. Please do not affiliate a non-UA email account with your HIPAA-compliant Zoom account. Additional information about Zoom and single sign-on is available on the OIT website: Log Into Zoom with SSO

RESOLVED – Known Issue: Respondus Monitor Service Degradation

• December 8th, 2021
• in Known Issues

Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST.

Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus Status page.

Known Issue: Finding Courses in Blackboard Learn Course List

• December 3rd, 2021
• in Known Issues

As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course list and select the semester from the dropdown menu. If any courses do not appear in their assigned semester, please email cit@ua.edu with the course information.

Courses that are not in the current semester may appear as private. This is the same as unavailable; instructors still have access to private courses but students do not. Instructors can make their course available:

1. In the Course Menu under Course Management, click Customization.
2. Click Properties.
3. Choose Continuous or select dates under Set Course Duration.
4. Click Submit.

Instructional Technology News – November 29

• November 29th, 2021
• in Instructional Technology News

Hello instructors,

We’re in the home stretch! This is Melissa from The Center for Instructional Technology with some news and tips for this final week of fall semester classes.

Zoom Log in – Change to Log in with SSO

UA Zoom users should now log into Zoom through single sign-on using their myBama credentials rather than a unique username and password. SARS users should continue to log into Zoom with their existing usernames and passwords to continue to use the SARS + Zoom meeting functionality. Additionally, no changes will be made to HIPAA-compliant accounts at this time. Instructions and additional information are available on the OIT website: Log Into Zoom with SSO

Get ready for finals

Preparing to offer a final exam via Blackboard? CIT encourages you to:

• Book an appointment for an online exam settings review to help ensure a smooth experience for you and your students.
• Follow these recommendations to avoid common problems associated with Blackboard Learn tests: Testing Tips for Instructors
• Share tips for being prepared and getting connected with students: Testing Tips for Students

Final grades due December 14 at midnight

Final grades are due 12/14 at 11:59 p.m. Any missing grades as of the 11:59 p.m. deadline will result in grades of “N” being assigned as placeholders. Instructors will then be required to submit grade change requests to correct all “N” grades.

Helpful grading information:

• Entering Midterm or Final Grades in Blackboard Grade Center
• Importing Midterm or Final Grades from Blackboard into MyBama
• Assigning Non-Attendance Grade Reason in MyBama
• Non-Attendance Grading Information and Grading Help (from Registrar)

Reporting a non-attendance grade? Find the date the student last accessed your Blackboard course using the Performance Dashboard or by viewing the Last Access column in the Grade Center grid.

We’re here to help

Your colleagues in The Center for Instructional Technology provide training, support, workshops, webinars, and consultations for UA’s instructional technologies and technology accessibility. You can reach us at cit@ua.edu or 205-348-3532. Join us at an upcoming webinar or schedule a consultation with us.

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