RESOLVED – Known Issue: Blackboard Learn Panopto login error

• January 14th, 2022
• in Known Issues

Update 01/16/2022 11 a.m.: CIT has applied a settings change to resolve this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.

CIT has learned that, in some Spring 2022 courses, users receive a login prompt when accessing the Panopto Videos tool (Course Videos in the Course Menu):

For these users, attempts to login may be unsuccessful, leading to error messages or login “loops.”

We are working with Panopto Support to resolve the issue. In the meantime, Panopto users may create, access, and share videos through the UA Panopto site.

Panopto support is available over the holiday weekend:

Panopto 24/7 support
support@panopto.com
855-765-2341

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

RESOLVED – Known Issue: Demo Student view not available in some Blackboard Learn courses

• January 14th, 2022
• in Known Issues

Update 01/27/2022 12:15 p.m.: Demo Student users have been enabled across UA’s Blackboard Learn production environment (ualearn.blackboard.com).

CIT has learned that, in some Spring 2022 courses, the demo user or Student View is not functioning correctly. Instructors who receive an error or encounter other issues when attempting to access Student View or the Demo Student should email cit@ua.edu and include their myBama username and course number and section where the issue has occurred. CIT can re-enable the demo user.

Real-time information about Blackboard status, as well as updates about scheduled maintenance and past incidents, is available on the Blackboard status page.

Known Issue: Panopto for Windows and Remote Recorder downloads flagged by antivirus software

• January 10th, 2022
• in Known Issues

Downloads of Panopto for Windows and the Remote Recorder may temporarily be flagged by antivirus software.

On January 8, 2022, Panopto renewed its code signing certificate for Panopto for Windows and the Remote Recorder. Due to this update, users may receive warnings from Windows Defender or other antivirus applications that downloaded installers are unrecognized. These warnings will disappear within a few weeks of the release as the installers become generally recognized. Please refer to this support article for additional details: Learn About Panopto’s Code Signing Certificate

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

RESOLVED – Known Issue: Blackboard Learn Partner Cloud / LTI tools

• January 10th, 2022
• in Known Issues

Update 01/27/2022 1:30 p.m.:

From Blackboard:

With the Learn SaaS 3900.30.0 Maintenance Release to Production environments we have resolved this incident.

Related Blackboard status Incident Report: Learn Partner Cloud / LTI Tools Issue

Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is being applied to UA’s Blackboard Learn on Monday, January 10 to resolve the issue. This notice will be updated once the maintenance is complete. Other components or Blackboard Learn should not be affected by this issue or the maintenance update. Contact cit@ua.edu if issues persist once the update is complete.

Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.

RESOLVED – Known Issue: Turnitin Error Message from Grade Center

• January 7th, 2022
• in Known Issues

Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

​See also: Known Issue: Student Viewing Turnitin Submission Error

Known Issue: Turnitin Error Message from Grade Center

• January 7th, 2022
• in Known Issues

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

​

Turnitin Scheduled Maintenance – January 7

• January 6th, 2022
• in Announcements

From Turnitin:

Turnitin Scheduled Maintenance January 7th, 2022

Turnitin will take an 8 hour maintenance window on Jan 7 16:00 – 00:00 (Jan 8) PST, Jan 8 00:00 – 08:00 GMT, Jan 8 11:00 – 19:00 AEDT [go to https://tinyurl.com/bddeas2c for local time] with the following services being unavailable during these times:

Turnitin and TurnitinUK (including all Integrations)
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Revision Assistant
Canvas Plagiarism Framework
Integrations through LTI 1.3
Roster Sync through Turnitin.com
Feedback Studio for iOS
iThenticate
iThenticate (via API)

Panopto Scheduled Maintenance – January 8

• January 6th, 2022
• in Announcements

From Panopto:

Scheduled Maintenance Reminder

Panopto Cloud Operations Status

Title: Panopto NA Cloud Scheduled Downtime

Planned Start: January 9, 2022 2:00AM UTC
Expected End: January 9, 2022 6:00AM UTC

Affected Infrastructure
Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
Locations: North America (NA)

Details:

On Saturday, January 8th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EST. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

For more information on what’s new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/bali-notes

For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com.

Best Regards,
Your Team at Panopto

Real-time information about Panopto status, as well as updates about scheduled maintenance and past incidents, is available on the Panopto status page.

UA Zoom HIPAA and SARS Accounts

• January 4th, 2022
• in Announcements

IMPORTANT MESSAGE FOR UA ZOOM HIPAA AND SARS ACCOUNTS:

Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or SARS-integrated Zoom account to Zoom SSO yet. If you have done so already, you should be able to edit the email associated with the HIPAA-compliant or SARS-integrated Zoom account. Please do not affiliate a non-UA email account with your HIPAA-compliant Zoom account. Additional information about Zoom and single sign-on is available on the OIT website: Log Into Zoom with SSO

RESOLVED – Known Issue: Respondus Monitor Service Degradation

• December 8th, 2021
• in Known Issues

Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST.

Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus Status page.