Author Dr. Rachel Thompson


Known Issue: Blackboard invalid grade error message

Instructors submitting final grades by importing grades from Blackboard may receive the error message “You have selected an invalid grade. Please contact the registrar.” If this error message is encountered, try this possible workaround: Change any F, W, or I grades to “none” by utilizing the dropdown menus next to those students. Click Submit. This…


Panopto Bug Alert: Copied Folder Permissions Issue

CIT has learned of an issue where a small number of folders on our Panopto site had the incorrect users/groups added to the share page as part of a copy process. This bug that caused this issue was fixed in March, and Panopto is removing the incorrectly added permissions on Tuesday, May 17. From Panopto:…


Instructional Technology News – May 2, 2022

Hello instructors, This is Melissa from The Center for Instructional Technology. I can’t believe the end of the semester is already here! We have some instructional technology news and tips to help you finish strong. Known Issue: Some Spring 2022 Blackboard Learn courses missing from user course list Some users have reported that certain Spring…


Panopto Scheduled Maintenance and Mandatory Client Upgrade

Update 6/22/2022 9:15 a.m.: On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00pm EDT. During the downtime, you will not be able to access videos on your…


Blackboard Collaborate Scheduled Maintenance – May 12

From Blackboard: Apr 28, 17:08 EDT Scheduled – Blackboard will be deploying our Collaborate v22.08 release to the US region (https://us.bbcollab.com), hosted in AWS (US – Virginia): us-east-1. Start Time: Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours End Time: Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time)…


Blackboard cleanup May 17

On May 17, 2022, CIT will disable access to selected courses in Blackboard Learn. Courses that begin with the following semester codes are subject to removal in accordance with UA’s LMS Course Retention Policy: 201740 – Fall 2017 201810 – Spring 2018 201830 – Summer 2018 201840 – Fall 2018 201910 – Spring 2019 201930 –…


Known Issue: Learn SaaS 3900.37.0 Update Problems

Today’s (4/21/22) update to Blackboard Learn may have caused issues with certain features and integrations. If you experience unexpected outcomes or error messages in Blackboard, please report to cit@ua.edu. Include a screenshot and steps to replicate for the quickest resolution.


RESOLVED – Known Issue: Pearson links broken in Blackboard

Update 4/21/22 4:15: This issue has been resolved. Pearson tools are currently unavailable through Blackboard Learn. Links to Pearson (MyLabs, etc) assignments redirect to Blackboard Learn institution page or are otherwise broken. We are working with our vender support teams to resolve this issue as soon as possible. This article will be updated with any…


Blackboard Collaborate Scheduled Maintenance – April 19

From Blackboard: Mar 31, 16:09 EDT Scheduled – Blackboard will be deploying our Collaborate v22.06 release to the US region (https://us.bbcollab.com), hosted in AWS (US – Virginia): us-east-1. Start Time: Tuesday, April 19, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours End Time: Tuesday, April 19, 2022 6:00 AM EDT (Eastern Daylight Time)…