Resolved @2:45 PM: Turnitin Support reports that service has been restored. Turnitin Feedback Studio is currently experiencing an unexpected service incident. Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.” We will update…
Update: The Panopto Cloud maintenance has changed to Friday, November 3, 2023. Our site will be down for maintenance from 10:00 pm to 11:30 pm. Please contact the Center for Instructional Technology if you have any questions.
Resolved: The issue with AWS was resolved on September 18, 2023 around 11:15 PM. The full details are on the Amazon Web Services status page. CIT is aware of an issue with Amazon Web Services (AWS) that is affecting some instructional technologies. We have received reports that some cloud based tools, like Panopto and Turnitin,…
Update 9/8/23 @11:52 pm: There is still a sporadic issue with users logging in to Panopto. Panopto Support is building and testing a fix that they will deploy tonight. We will update the post when it is resolved. CIT is aware of an unplanned Panopto service disruption. This means some users will be unable to…
Resolved 8/23: This issue should be resolved. If you still have issues with accessing syllabi, please contact us through our support portal. Update 10:00 AM: Simple Syllabus is aware of intermittent connectivity issues. Their team is working to resolve this issue. CIT is aware of issues accessing syllabi via Simple Syllabus. We are working on…
Important: This message is for UA Online courses only Mediasite (video platform) will have a scheduled maintenance on Saturday, August 26, 2023 between 12:01 AM and 4:00 AM CDT. Sonic Foundry, the parent company of Mediasite, will be updating Mediasite Video Cloud to the latest release during this maintenance window. Extended downtime is not expected.…
CIT is aware of an issue where the Access Granted materials page shows as the home page in a Blackboard course. We have a workaround for instructors to access their homepage. View our knowledge base article: Why do I see Access Granted materials instead of my Course Home Page? Please let us know if you…
Microsoft has made some changes to the audio recording service in Windows 11 that affect the Panopto Remote Recorder. This is not affecting users that record through the Panopto desktop application, web version, or Blackboard. If you have or plan to upgrade to Windows 11, Panopto may not be able to record audio until a…
Turnitin will take an 8 hour maintenance window on Saturday, August 12, 09:00AM – 5:00PM, with the following services being unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS Please let us know if you have any questions by submitting a request to our support portal.
Turnitin’s AI writing detection feature is no longer available in Blackboard. The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on the…
