Users may receive an error message when accessing third-party tools and integrations within Blackboard. Third-party tools and integrations allow you to easily access information, documents, and services outside of Blackboard Learn. Textbook publisher content is an example of a third-party tool. Old integrations are phasing out Some integrations are phasing out and being replaced with…
In Blackboard, the Institution page may not be available during a maintenance window starting at 2:00 AM Central on Tuesday, December 12, 2023. This maintenance should last for about an hour. Users may receive a “503 Service Temporarily Unavailable” message, but they should still be able to access their courses. Please contact the Center for…
Turnitin released a “Resync Grade” feature for instructors to use in the Assignment Inbox. If a student’s grade is not synced to the Grade Center, this should resolve that issue. Here are steps to find this feature: Click on the link for a Turnitin assignment. In the Assignment Inbox, select the More menu (•••). Choose…
CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface. Workarounds Students have a couple of options to workaround this issue. 1. Use another browser (Firefox or Chrome). OR 2.…
Resolved @10:00 AM: Turnitin service is restored. CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports. We will update this post as we receive more information, or you can track this issue’s progress…
Resolved @2:45 PM: Turnitin Support reports that service has been restored. Turnitin Feedback Studio is currently experiencing an unexpected service incident. Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.” We will update…
Update: The Panopto Cloud maintenance has changed to Friday, November 3, 2023. Our site will be down for maintenance from 10:00 pm to 11:30 pm. Please contact the Center for Instructional Technology if you have any questions.
Resolved: The issue with AWS was resolved on September 18, 2023 around 11:15 PM. The full details are on the Amazon Web Services status page. CIT is aware of an issue with Amazon Web Services (AWS) that is affecting some instructional technologies. We have received reports that some cloud based tools, like Panopto and Turnitin,…
Update 9/8/23 @11:52 pm: There is still a sporadic issue with users logging in to Panopto. Panopto Support is building and testing a fix that they will deploy tonight. We will update the post when it is resolved. CIT is aware of an unplanned Panopto service disruption. This means some users will be unable to…
Resolved 8/23: This issue should be resolved. If you still have issues with accessing syllabi, please contact us through our support portal. Update 10:00 AM: Simple Syllabus is aware of intermittent connectivity issues. Their team is working to resolve this issue. CIT is aware of issues accessing syllabi via Simple Syllabus. We are working on…
