Issue We are aware of issues with accessing and editing Blackboard documents and files. Both faculty and students are receiving these errors. When accessing/editing Blackboard content, you may receive one of the following error messages: Not Found The message reads “The specified resource was not found, or you do not have permission to access it.”…
Issue We are aware of an Known Issue affecting file links in both online and on-campus Blackboard courses. When selecting a file, the link may direct the user to a different file in the course. Example: In a specific scenario where a document included PDF attachments from more than one course, an attachment from a…
Resolved The issue with the Final Grade entry page in myBama is resolved. OIT and the Office of the Registrar continue to monitor the final grade entry application. If you are still experiencing issues with this page, please contact UA’s IT Service Desk for more information and assistance. Issue We have reports that faculty and…
Issue The order of students may be different in Blackboard than in myBama. We have seen reports that the alphabetization of students’ last names may vary. This could affect faculty and instructors that are manually assigning grades in myBama. Example: Solution/Workaround Instructors and faculty should pay close attention to the order of students to ensure…
Resolved Blackboard resolved the issue with sending emails from courses. A fix was implemented on December 10, 2025 around 10:00PM CST. Duration: December 10, 2025 1:00 PM – December 12, 2:15 PM Central. If you are still experiencing the issue please contact the Center for Instructional Technology for more troubleshooting. Issue Users may experience issues…
Issue Copied courses require instructors to access the Lockdown Browser dashboard before exams can be taken by students. Some students may report that they are unable to access a test that requires Respondus Lockdown Browser. The error message states that the instructor needs to enable a dashboard before they can access the test. Solution Instructors…
Resolved The Blackboard Institution page is now available for all users. Duration: October 20, 2025 1:30 PM CDT – 3:15 PM CDT. If you are unable to see the Institution page, please clear the cache in your browser. If the issue persists, contact the Center for Instructional Technology for more troubleshooting. Issue The Institution page…
Resolved Resolved 5:53 PM CDT: All issues with access and slowness should be resolved for the following tools: Duration: October 20, 2025 ~2:00AM – 6:00PM CDT If you are still experiencing any slowness or issues with accessing instructional technologies please contact the Center for Instructional Technology for more troubleshooting. Update Update 4:30 PM Amazon Web…
Resolved The issue is resolved Duration: September 10, 2025 9:31 AM – 12:07 PM CDT If you are still experiencing issues accessing third-party tools please contact the Center for Instructional Technology for more troubleshooting. Monitoring Blackboard Support has implemented a fix for the LTIs connection and are monitoring the results. Issue Blackboard is reporting that…
Issue We are aware that the new update of Google Chrome (Version 139.0.7258.155 (Official Build) (arm64) inserts a “Homework help” button in the URL bar. This feature is part of the internet browser and not part of Blackboard, our learning management system. Support As part of the Google Chrome browser, this tool is not under our…
