Category Known Issues


Known Issue – UA Online Video Maintenance Aug 26

Important: This message is for UA Online courses only Mediasite (video platform) will have a scheduled maintenance on Saturday, August 26, 2023 between 12:01 AM and 4:00 AM CDT. Sonic Foundry, the parent company of Mediasite, will be updating Mediasite Video Cloud to the latest release during this maintenance window. Extended downtime is not expected.…


Known Issue – Access Granted as Blackboard home page

CIT is aware of an issue where the Access Granted materials page shows as the home page in a Blackboard course. We have a workaround for instructors to access their homepage. View our knowledge base article: Why do I see Access Granted materials instead of my Course Home Page? Please let us know if you…


Known Issue – Panopto Remote Recorder in Windows 11

Microsoft has made some changes to the audio recording service in Windows 11 that affect the Panopto Remote Recorder. This is not affecting users that record through the Panopto desktop application, web version, or Blackboard. If you have or plan to upgrade to Windows 11, Panopto may not be able to record audio until a…


Turnitin Maintenance Reminder – Aug 12

Turnitin will take an 8 hour maintenance window on Saturday, August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS Please let us know if you have any questions by submitting a request to our support portal.


Known Issue – Turnitin AI writing detection unavailable

Turnitin’s AI writing detection feature is no longer available in Blackboard. The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on the…


Resolved- Qualtrics Access Error

Update: This issue is resolved. Users should be able to access Qualtrics through the URL qualtrics.ua.edu without receiving an error message. If you are still receiving an error, please let us know. CIT is aware of an issue where users get an error message when trying to access qualtrics.ua.edu. We are working on this and…


Known Issue – Simple Syllabus lists incorrect required materials

CIT has received reports from several instructors that Required Texts are listed incorrectly for Fall syllabi in Simple Syllabus. Please follow these steps to begin troubleshooting this issue: Check The University Supply Store website to confirm that the listed texts are correct. If the texts are listed incorrectly at the Supe Store website, email textbook@ua.edu…


Known Issue – Turnitin AI feature ends August 1

Turnitin’s AI writing detection feature will become unavailable on August 1, 2023. The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on…


Known Issue – August 12 Turnitin Maintenance

Turnitin will take an 8 hour maintenance window on August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times: Turnitin (including all Integrations) Originality (including all Integrations) Similarity (including Integrations) Draft Coach Gradescope (Code Similarity & LTI 1.3 Only) Feedback Studio for iOS CIT will post another reminder about this maintenance…


Simple Syllabus login errors

Update 6/28/23: We are still working with the vendor to resolve the issue. In the meantime, users should be able to access Simple Syllabus by adding a tool link in their Blackboard course. Follow the instructions below or visit our knowledge base article: In your Blackboard course, click on the +  icon at the top…