Respondus has announced support for Windows 7 will end on June 28, 2023. Several technologies they rely on are ending their support for Windows 7 on that date, which means LockDown Browser will also cease working on Windows 7 computers at that time. Students using Windows 7 will need to upgrade to Windows 10/11 or find…
Update 3/10/23: The issue is resolved. If you are still getting an error message, please submit a request through our support portal. We are aware of an issue with outgoing emails in Qualtrics. All UA Qualtrics users that attempt to send email responses will receive an error message that states “Weekly email limit reached. You’ve…
We are aware of an issue in Blackboard tests with a file response question type. If the test is set to open in a new window, students are unable to attach and submit a file when trying to attach a file to a File Response question. There is no obvious error, the file just will…
The following special characters may cause error messages when used in the name of items like assignments, tests, discussion board forums, and file attachments: % & # < > = \ + / ‘ , ” : ! ? $ @ | [ ] { } The best solution is to remove special characters from…
Turnitin will take an 8 hour maintenance window on Saturday, January 14 from 11:00 AM CT – 7:00 PM CT. The following CIT supported services are unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS If you have any questions, please make a request through the CIT Support Portal.
Turnitin will take an 8 hour maintenance window on January 14 from 11:00 AM CT – 7:00 PM CT. The following CIT supported services are unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS If you have any questions, please make a request through the CIT Support Portal.
Update 11/3/22 10:36 AM: Pearson reports the issue as resolved. RESOLVED: The issue with MyLabs & Mastering customers receiving a 504 error has been resolved. Thank you for your patience We are aware of an issue with Pearson MyLabs & Mastering in Blackboard. Pearson’s status page lists this service disruption starting at 9:44 AM on…
Update Oct 25 3:24 PM: Blackboard Support reports that the Blackboard files issue was with one of their vendors and is now resolved. If you are still seeing the error, please clear the cache in your internet browser. If the issue persists contact the Center for Instructional Technology. — We are aware of an issue with access…
Update Oct 25 8:45 AM: Events continue to pass through the queue for course creation and enrollment sync. Delays are possible with a large amount of courses being created. — Update Oct 24 4:40 PM: Events are passing through the queue for course creation and enrollment sync. If you are still having issues with this…
Friday October 21, 2022 @ 10:41 AM: At this time, all issues have been resolved relating to Mediasite. If you experience any further issues, please contact UA Online Technical Support. Mediasite is currently unavailable for all users. Mediasite is the video platform used in UA Online and Early College courses. An update to the platform…
