Known Issue: Turnitin Error Message from Grade Center

• January 7th, 2022
• in Known Issues

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

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RESOLVED – Known Issue: Turnitin Error Message from Grade Center

• January 7th, 2022
• in Known Issues

Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu.

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools.

​See also: Known Issue: Student Viewing Turnitin Submission Error

RESOLVED – Known Issue: Respondus Monitor Service Degradation

• December 8th, 2021
• in Known Issues

Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST.

Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus Status page.

RESOLVED – Known Issue: Amazon Web Services (AWS) Outage

• December 7th, 2021
• in Known Issues

Update 12/8 2:05 PM: Panopto issues are resolved.

Update 12/8 8:03 AM: Amazon implemented a mitigation that returned services to an operational status at approximately 6:35pm. Previously reported issues with the Respondus Lockdown Browser dashboard should be resolved.

Panopto continues to experience errors this morning. Visit the Panopto status page for updates.

Update, 12/7 4:04 PM: Amazon Web Services (AWS) has issued a fix. They are continuing to closely monitor the situation and expect to continue to make progress towards full recovery. We do not have an ETA for full recovery at this time.

CIT is aware of an issue with Amazon Web Services (AWS) that is affecting multiple features and tools in Blackboard, including the Respondus Lockdown Browser dashboard and Panopto. This issue may begin to affect other features/tools.

Known Issue: Finding Courses in Blackboard Learn Course List

• December 3rd, 2021
• in Known Issues

As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course list and select the semester from the dropdown menu. If any courses do not appear in their assigned semester, please email cit@ua.edu with the course information.

Courses that are not in the current semester may appear as private. This is the same as unavailable; instructors still have access to private courses but students do not. Instructors can make their course available:

1. In the Course Menu under Course Management, click Customization.
2. Click Properties.
3. Choose Continuous or select dates under Set Course Duration.
4. Click Submit.

RESOLVED – Known Issue: Course List Issue in Blackboard

• November 24th, 2021
• in Known Issues

As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.

Known Issue: 404 Error received when opening Microsoft files in Blackboard with Microsoft Edge

• November 15th, 2021
• in Known Issues

Update 1/27 1:00 PM: In addition to the previously suggested solutions, Edge users may also disable the Open Office files in-browser option. Here’s how:

1. Open the Edge browser.
2. Select Settings and more (three dots to the right of the address bar) > Settings > Downloads.
3. On the Downloads settings page, set Open Office files in the browser to off.
4. Restart Edge and try to access the Office link again.

Related Behind the Blackboard article: Errors Opening Office Documents in Microsoft Edge with the “Open Office files in the Browser” Option Enabled

Microsoft Edge users may receive 404 errors when attempting to open Microsoft Office (ppt, doc, etc) documents that are attached to items, assignments, etc in Blackboard Learn. Documents can be downloaded by right-clicking “Save Link As,” or another browser (Chrome, Firefox) can be used.

Known Issue: Low speaker volume in Blackboard Collaborate when using iOS 15 and Safari 15

• November 9th, 2021
• in Known Issues

From Blackboard:

Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15
Date Published: Nov 08, 2021

Category: Product:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000076023

Product: Collaborate

Service Pack(s): Web Conferencing

Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make it hard to hear the Collaborate session.

Resolution/Workaround: Apple has confirmed a known issue with their WebKit and are planning a fix for an upcoming iOS 15 release.

Related Behind the Blackboard article: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15

Real-time information about Blackboard status, as well as updates about schedules maintenance and past incidents, is available on the Blackboard status page.

RESOLVED – Known Issue: Turnitin SSO Login Issues

• November 9th, 2021
• in Known Issues

Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue.

Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page.

From Turnitin:

We’ve fixed it!

Due to an unexpected service degradation, users may have been unable to login to Turnitin, TurnitinUK, iThenticate, SimCheck, Similarity and Originality, using Shibboleth SSO Authentication today. We are pleased to advise that service has been restored.

The incident occurred between the following times:

PST Monday, Nov 8, 2021 17:43-04:01
GMT Tuesday, Nov 9, 2021 01:43-12:01
AEDT Tuesday Nov 9, 2021 12:43-23:01

Please accept our apologies if you were impacted by today’s incident.

RESOLVED – Known Issue: Blackboard Learn Performance Issues Nov 4

• November 4th, 2021
• in Known Issues

RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available.

Blackboard Learn is having slowness and performance issues when accessing the site, beginning at 8 AM on Thursday, November 4. Blackboard is investigating the problem and we will share an update and resolution as soon as they are available. Blackboard Status Page