Known Issue- Blackboard Server Error April 25-26

April 25th, 2023
in Known Issues

Update (4/26 @ 2:30 PM): This issue has been resolved, but some users may still experience problems accessing our Blackboard site. Blackboard Support has provided reasoning for temporary issues after yesterday’s global DNS issue:

…the DNS server propagation process may not have completed for those who are connected to certain Internet Service Providers (ISPs). However, please be assured that this issue will resolve itself over time as the Time to Live (TTL) on the ISP DNS servers expires and the servers update accordingly.

If you are unable to access Blackboard, please visit our Knowledge Base article: Blackboard Server Error Troubleshooting

Update (4/26 @ 8:30 AM): We are aware of ongoing issues with accessing the UA Blackboard site. We are in contact with Blackboard Support, and they are continuing to work on a fix for this issue.

If you are unable to access Blackboard, please visit our Knowledge Base article: Blackboard Server Error Troubleshooting. If you have any questions, please contact CIT through our support portal for further troubleshooting.

Update (4/25 @ 12:30PM): Blackboard Support believes the DNS issue has been resolved.

If you are still experiencing issues accessing Blackboard, please contact CIT through our support portal for further troubleshooting.

Blackboard Support has identified a global DNS issue affecting access to its sites starting at 2:14 CDT. Users may receive an error message when trying to access Blackboard. They are continuing to work on a fix for this issue.

We will update this post when we receive new information. If you have any questions, please contact us through our support portal.