Update 01/16/2022 11 a.m.: CIT has applied a settings change to resolve this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu. CIT has learned that, in some Spring 2022 courses, users receive a login prompt when accessing the Panopto Videos tool (Course Videos in…
Update 01/27/2022 12:15 p.m.: Demo Student users have been enabled across UA’s Blackboard Learn production environment (ualearn.blackboard.com). CIT has learned that, in some Spring 2022 courses, the demo user or Student View is not functioning correctly. Instructors who receive an error or encounter other issues when attempting to access Student View or the Demo Student…
Downloads of Panopto for Windows and the Remote Recorder may temporarily be flagged by antivirus software. On January 8, 2022, Panopto renewed its code signing certificate for Panopto for Windows and the Remote Recorder. Due to this update, users may receive warnings from Windows Defender or other antivirus applications that downloaded installers are unrecognized. These…
Update 01/27/2022 1:30 p.m.: From Blackboard: With the Learn SaaS 3900.30.0 Maintenance Release to Production environments we have resolved this incident. Related Blackboard status Incident Report: Learn Partner Cloud / LTI Tools Issue Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is…
Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools. Workaround: Within the course, go to Control Panel > Course Tools Scroll down to Turnitin Assignments Select it to see a…
Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu. Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the…
Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST. Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus…
Update 12/8 2:05 PM: Panopto issues are resolved. Update 12/8 8:03 AM: Amazon implemented a mitigation that returned services to an operational status at approximately 6:35pm. Previously reported issues with the Respondus Lockdown Browser dashboard should be resolved. Panopto continues to experience errors this morning. Visit the Panopto status page for updates. Update, 12/7 4:04…
As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course…
As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.
