Category Known Issues


RESOLVED – Known Issue: Blackboard Learn course list not loading in myBama

For some users, the Blackboard Learn course list in myBama is not loading courses or says no courses are found. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using myBama credentials.


RESOLVED – Known Issue: Panopto in Chrome, Edge Redirect to Blackboard Login

6/21: As of June 19, this issue should be resolved with a minor Chrome update. 6/7: Chrome (version 91) and Edge users may be continuously prompted to login to Blackboard when using Panopto. While a permanent solution is investigated, the current workaround is to use another browser such as Firefox. For further assistance, please contact…


Final Grade Import Quirk – blank grade may prevent import

If you set up a Final column in your Blackboard Learn grade center and some or all of your grades do not import to myBama using the Import Grades from Blackboard button, make sure all students in your Blackboard grade center have an assigned grade. This grade may be entered manually if it is a…


Unavailable assignments/tests do not show in My Grades on Blackboard Mobile App

When accessing My Grades as a student in the Blackboard app, assignments, tests, discussion boards, etc will not show if they are made unavailable.The points awarded for the Test still count toward the student’s total grade. When accessing My Grades from a web browser, the student can view their grade, attempt, and written feedback from the instructor…


Important Respondus Monitor Announcement

Dear colleagues, Due to concerns with Respondus Monitor’s facial detection functions, Respondus has disabled those functions for all UA users. While instructors will continue to see the face detection options in settings, they are turned off by default and cannot be enabled. Students will still be prompted to ensure proper camera positioning before starting the…


Resolved: Delays with prescheduled messages in Blackboard due to time change

3/16 @ 11:21 AM CDT – Currently there is an issue with prescheduled messages being sent an hour later than expected due to the time change. Messages appear to be sending at the correct time in the user interface but actual delivery is delayed by one hour. The Development team is working towards a resolution.…


Resolved: Emergency Turnitin Maintenance

Turnitin is currently undergoing Emergency Maintenance. The Turnitin integration in Blackboard may be intermittent or inaccessible during this period. See more about the status of this issue: https://turnitin.statuspage.io/incidents/36xnw1xg8smx Update 1:28 PM CST 3/12: Emergency Maintenance is complete. For all customers using Turnitin Feedback Studio, we have restored the ability to submit papers and view similarity…


Resolved: Users Unable to Submit or View Similarity Reports in Turnitin

Turnitin users are currently experiencing an unexpected service disruption when viewing similarity/originality reports. During this time, users  may find they are unable to make a submission or view their Similarity Report.  For updates on this Turnitin issue: https://turnitin.statuspage.io/incidents/1kg2yx4bffn6 Resolved by Turnitin March 1 – Reported outage duration, March 1 9:00 am – 1:00 pm CST


Sporadic Issues Viewing Peermark Feedback

Some instructors and students are facing sporadic issues navigating to and viewing Peermark reviews in Turnitin. Users unable to view or navigate between peer reviews. Please ensure you are accessing feedback correctly (feedback how-to video for students here) and contact us if the reviews are still unavailable.


Resolved: Blackboard Learn Channel in MyBama not opening courses

Resolved: The Blackboard Learn course list in myBama is not currently directing users to Blackboard successfully. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using myBama credentials.