News


Panopto Scheduled Maintenance and Mandatory Client Upgrade

Update 6/22/2022 9:15 a.m.: On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00pm EDT. During the downtime, you will not be able to access videos on your…


Blackboard Collaborate Scheduled Maintenance – May 12

From Blackboard: Apr 28, 17:08 EDT Scheduled – Blackboard will be deploying our Collaborate v22.08 release to the US region (https://us.bbcollab.com), hosted in AWS (US – Virginia): us-east-1. Start Time: Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours End Time: Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time)…


Blackboard cleanup May 17

On May 17, 2022, CIT will disable access to selected courses in Blackboard Learn. Courses that begin with the following semester codes are subject to removal in accordance with UA’s LMS Course Retention Policy: 201740 – Fall 2017 201810 – Spring 2018 201830 – Summer 2018 201840 – Fall 2018 201910 – Spring 2019 201930 –…


Known Issue: Learn SaaS 3900.37.0 Update Problems

Today’s (4/21/22) update to Blackboard Learn may have caused issues with certain features and integrations. If you experience unexpected outcomes or error messages in Blackboard, please report to cit@ua.edu. Include a screenshot and steps to replicate for the quickest resolution.


RESOLVED – Known Issue: Pearson links broken in Blackboard

Update 4/21/22 4:15: This issue has been resolved. Pearson tools are currently unavailable through Blackboard Learn. Links to Pearson (MyLabs, etc) assignments redirect to Blackboard Learn institution page or are otherwise broken. We are working with our vender support teams to resolve this issue as soon as possible. This article will be updated with any…


Blackboard Collaborate Scheduled Maintenance – April 19

From Blackboard: Mar 31, 16:09 EDT Scheduled – Blackboard will be deploying our Collaborate v22.06 release to the US region (https://us.bbcollab.com), hosted in AWS (US – Virginia): us-east-1. Start Time: Tuesday, April 19, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours End Time: Tuesday, April 19, 2022 6:00 AM EDT (Eastern Daylight Time)…


Blackboard Learn Service Outage

On Wednesday, March 30 from approximately 6:00 to 6:30 PM Central, Blackboard Learn experienced a service outage. Service was restored around 6:30 PM. When the incident investigation is complete, we will share its results. Contact cit@ua.edu with questions or concerns.


Respondus Lockdown Browser on managed Windows 7/8 Computers

A forthcoming security update for LockDown Browser will affect managed computers running Windows 7 or 8. Officially, these older versions of Windows aren’t supported by LockDown Browser, but Respondus does their best to accommodate these users. Students Students using Windows 7/8 with the “student edition” of LockDown Browser on their personal computers will be fine…


Instructional Technology News – March 29, 2022

Hello instructors, Melissa from The Center for Instructional Technology here with the latest instructional technology news. Blackboard Ultra Course Pilot UA instructors now have the opportunity to explore Blackboard Learn Ultra Course View. Ultra Course View offers a simple, modern, intuitive, and consistent interface across devices and a simpler, more streamlined experience for instructors and…


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