Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu. Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the…
Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST. Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus…
Update 12/8 2:05 PM: Panopto issues are resolved. Update 12/8 8:03 AM: Amazon implemented a mitigation that returned services to an operational status at approximately 6:35pm. Previously reported issues with the Respondus Lockdown Browser dashboard should be resolved. Panopto continues to experience errors this morning. Visit the Panopto status page for updates. Update, 12/7 4:04…
As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course…
As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.
Update 1/27 1:00 PM: In addition to the previously suggested solutions, Edge users may also disable the Open Office files in-browser option. Here’s how: Open the Edge browser. Select Settings and more (three dots to the right of the address bar) > Settings > Downloads. On the Downloads settings page, set Open Office files in…
From Blackboard: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15 Date Published: Nov 08, 2021 Category: Product:Known Issues & Error Messages; Version:Web Conferencing Article No.: 000076023 Product: Collaborate Service Pack(s): Web Conferencing Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make…
Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue. Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page. From Turnitin: We’ve fixed it! Due…
RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available. Blackboard Learn is having slowness and performance issues when accessing the site, beginning…
Students who are also employees have both @ua and @crimson email addresses. Users can now define which of their official UA email addresses (must be @ua.edu or @crimson.ua.edu) are used for Blackboard Learn communications. To determine which email is being used within Blackboard Learn, you can check your profile in Blackboard. After logging in, click…
