RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available. Blackboard Learn is having slowness and performance issues when accessing the site, beginning…
Update, Tuesday, November 1 at 12:45 PM: Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page. Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome…
Update, Friday, October 8 at 9:00 AM: CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course. NOTE: This issue does not…
CIT is aware that some users are experiencing issues with logging into Blackboard via the direct URL and through myBama. These issues with accessing and loading content are happening in Safari, Chrome, Edge, and Respondus Lockdown Browser, which relies on Safari or Chrome to function. This appears to be related to newer browser updates and…
Pearson will perform scheduled maintenance on Saturday, October 23, 12:00 – 8:00 a.m.. Students will be unable to access Blackboard Learn-integrated Pearson content during the entire maintenance window, including MyLab, Learning Catalytics, Enhanced Revel, MyEnglishLab, and Pearson English Portal content. Additional information is available via the Pearson System Status webpage.
Turnitin has advised that service has been restored. Instructors or students experiencing issues should contact cit@ua.edu. The incident occurred between the following times: September 28th, 12:54 – 1:36 PM. RESOLVED – As of 12:55 PM Central on Tuesday, Sept 28, Turnitin is currently experiencing a service disruption. Users accessing Turnitin through Blackboard Learn may be…
Hello instructors, Melissa from The Center for Instructional Technology here with a few reminders and tips in advance of the upcoming midterm grade entry deadline. Want more updates from CIT? Subscribe to our news updates and follow us on Instagram, Facebook, Twitter, and YouTube. Midterm grades due October 6 at midnight Midterm grades are due 10/6 at 11:59 p.m. Instructors are required to submit midterm grades for all 100- and 200-level courses. Midterm…
CIT has received reports of Blackboard Learn being unavailable in early morning hours, ranging from 4:30am – 5:45am, on Tuesday, Sept. 7. CIT is working with Blackboard Learn to obtain more information about this unexpected outage. More details will be posted as they become available. If instructors need detailed information or have questions, please contact…
Update, Wednesday, September 29 at 4:45 PM: Blackboard recently applied updates to font packages for the MathType Editor to resolve the overlapping symbols issue. Users still experiencing symbol overlap should follow these steps to make the MathType Editor recognize the new packages: Create a new MathType formula using a font size of 16px or lower…
Instructors and students are receiving connection errors while using some Wiley resources within Blackboard Learn. CIT is working with Wiley to address the issue.
