News


RESOLVED – Known Issue: Course List Issue in Blackboard

As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.


Instructional Technology News – November 11

Hello instructors, Melissa from The Center for Instructional Technology here with some early November news and tips. Email Address in Blackboard Students who are also employees have both @ua and @crimson email addresses. These students can now specify which address they would like to use for Blackboard Learn communications. Students should use their @crimson email addresses for all academic and student-related communications. Additional information and…


Pearson Scheduled Maintenance – November 20

Pearson will perform scheduled maintenance on Saturday, November 20, 12:00 – 8:00 a.m.. Students will be unable to access Blackboard Learn-integrated Pearson content during the entire maintenance window, including all MyLab, Mastering and MyLabsPlus, Enhanced Revel, MyEnglishLab, and Pearson English Portal content. Additional information is available via the Pearson System Status webpage.


Known Issue: Low speaker volume in Blackboard Collaborate when using iOS 15 and Safari 15

From Blackboard: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15 Date Published: Nov 08, 2021 Category: Product:Known Issues & Error Messages; Version:Web Conferencing Article No.: 000076023 Product: Collaborate Service Pack(s): Web Conferencing Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make…


RESOLVED – Known Issue: Turnitin SSO Login Issues

Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue. Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page. From Turnitin: We’ve fixed it! Due…


RESOLVED – Known Issue: Blackboard Learn Performance Issues Nov 4

RESOLVED – 10:22 AM – Blackboard has applied a fix to resolve the performance issues for UA. Users still experiencing slowness should clear the browser cache and report remaining problems to cit@ua.edu. Root cause analysis will be shared as soon as available. Blackboard Learn is having slowness and performance issues when accessing the site, beginning…


Email Address in Blackboard

Students who are also employees have both @ua and @crimson email addresses. Users can now define which of their official UA email addresses (must be @ua.edu or @crimson.ua.edu) are used for Blackboard Learn communications. To determine which email is being used within Blackboard Learn, you can check your profile in Blackboard. After logging in, click…


RESOLVED – Known Issue: Panopto Video Playback Fails in Safari

Update, Tuesday, November 1 at 12:45 PM: Panopto deployed a fix to resolve this issue. Additional information, including a full root cause analysis, is available on the Panopto Status page. Panopto is investigating a partial viewing outage that impacts the Safari browser, causing video playback to fail. As a temporary workaround, they recommend using Chrome…


RESOLVED – Known Issue: Respondus 4.0 Test Manager Users Unable to Connect to Server

Update, Friday, October 8 at 9:00 AM: CIT has applied a settings change recommended by Respondus Support. Instructors should follow the revised “How to Publish your Test to Blackboard via Respondus 4” and “How to Export a Blackboard Test to a Word Document” how-to guides in the Respondus Blackboard course. NOTE: This issue does not…


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