News


RESOLVED – Known Issue: Blackboard Learn Partner Cloud / LTI tools

Update 01/27/2022 1:30 p.m.: From Blackboard: With the Learn SaaS 3900.30.0 Maintenance Release to Production environments we have resolved this incident. Related Blackboard status Incident Report: Learn Partner Cloud / LTI Tools Issue Blackboard has identified an issue affecting LTI tool and Partner Cloud integrations, such as Pearson REVEL and Turnitin. A maintenance update is…


RESOLVED – Known Issue: Turnitin Error Message from Grade Center

Update 02/11/2022 10 a.m.: CIT has resolved this issue. Users may need to clear cache and cookies to apply the change. If the issue persists, contact cit@ua.edu. Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the…


Known Issue: Turnitin Error Message from Grade Center

Instructors may receive an error message (filesys.err.dir.attempt) when attempting to view Turnitin submissions from the Grade Center. Until this issue is resolved, papers can be viewed in the Turnitin tool available under Course Tools. Workaround: Within the course, go to Control Panel > Course Tools Scroll down to Turnitin Assignments Select it to see a…


Turnitin Scheduled Maintenance – January 7

From Turnitin: Turnitin Scheduled Maintenance January 7th, 2022 Turnitin will take an 8 hour maintenance window on Jan 7 16:00 – 00:00 (Jan 8) PST, Jan 8 00:00 – 08:00 GMT, Jan 8 11:00 – 19:00 AEDT [go to https://tinyurl.com/bddeas2c for local time] with the following services being unavailable during these times: Turnitin and TurnitinUK (including all…


Panopto Scheduled Maintenance – January 8

From Panopto: Scheduled Maintenance Reminder Panopto Cloud Operations Status Title: Panopto NA Cloud Scheduled Downtime Planned Start: January 9, 2022 2:00AM UTC Expected End: January 9, 2022 6:00AM UTC Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: North America (NA) Details: On Saturday, January 8th, your Panopto Cloud…


UA Zoom HIPAA and SARS Accounts

IMPORTANT MESSAGE FOR UA ZOOM HIPAA AND SARS ACCOUNTS: Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or…


RESOLVED – Known Issue: Respondus Monitor Service Degradation

Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST. Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus…


RESOLVED – Known Issue: Amazon Web Services (AWS) Outage

Update 12/8 2:05 PM: Panopto issues are resolved. Update 12/8 8:03 AM: Amazon implemented a mitigation that returned services to an operational status at approximately 6:35pm. Previously reported issues with the Respondus Lockdown Browser dashboard should be resolved. Panopto continues to experience errors this morning. Visit the Panopto status page for updates. Update, 12/7 4:04…


Known Issue: Finding Courses in Blackboard Learn Course List

As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course…


Instructional Technology News – November 29

Hello instructors, We’re in the home stretch! This is Melissa from The Center for Instructional Technology with some news and tips for this final week of fall semester classes. Zoom Log in – Change to Log in with SSO UA Zoom users should now log into Zoom through single sign-on using their myBama credentials rather…


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